I was looking for a last minute family holiday abroad and popped into Hays Travel in Allestree. Instantly met with a warm welcoming reception from Kelly the branch manager. Her attention to detail was... Toon meer
Bedrijf heeft geantwoord
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As usual the welcome was good they always seem glad to see us. Arun was really helpful as I had booked a trip to Inverness on line and had trouble with the flight he helped me out and the helped t... Toon meer
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Great personnel service from Millie. Who connected with us instantly and understood what our holiday wishes were from the very start. Which showed us that she listened and which also made us feel very... Toon meer
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Kelly at Allestree branch was amazing. Listened to what we wanted and noted everything down. Looked at several tour operators until she found the package perfect for us. Booked our holiday to Ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 14 Park Farm Centre, DE22 2QN, Allestree, Verenigd Koninkrijk
- 01332897041
4,9
Uitstekend
793 reviews
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Excellent
Excellent, helpful, knowledgeable and a great friendly experience, booked a cruise for the first time and I had so many questions but the team were happy to answer all of these. Would definitely use again
19 juli 2026
Antwoord van Hays Travel - Allestree
Hi Maxine, Thank you so much for your lovely feedback. I am happy that myself and the team were happy to assist you. Best wishes Lewis :)
The best first experience of Italy!
The Hays Travel team at Allestree have once again organised an excellent holiday for myself and my husband to Italy. They list to my requests, adjust, clarify and overall provide a great service!
29 juni 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Allestree
Thank you Helen for your Lovely Feedback. I will pass this on to the Team! Best wishes Lewis :)
Kelly is always cheerful and…
Kelly is always cheerful and understands our needs really quickly
18 juli 2026
Antwoord van Hays Travel - Allestree
Thank you for your lovely feedback! I will be sure to pass this onto Kelly. We hope you are looking forward to your holiday. Emmie :)
Good sevice
Booking process was easy enough. Staff, Kelly, very helpful as all other staff at this branch has been so in the past.Very good service.
11 juli 2026
Antwoord van Hays Travel - Allestree
Thank you Mrs Mcbride, it is always our pleasure to get your plans sorted for you, we will pass your lovely review on to Kelly :)
Kind regards, Millie
Excellent as always
Excellent as always, Sophie was helpful, pleasant and professional got the holiday I asked for,that's why I always book with Hayes travel 👍
16 juli 2026
Antwoord van Hays Travel - Allestree
Thank you for your kind review Mrs Mansey, we will pass this on to Sophie she will be so pleased to read this
Kind regards,
Millie
Really glad I went to Hays rather than booking online independently
Really glad I went to Hays rather than booking myself. Kelly asked questions I wouldn't have thought of and made sure I had the support I needed for my health conditions. She also made sure my cabin was not under the theatre. She had a deck plan of the ship so I could make informed choices. Really good unhurried personalised experience.
11 juli 2026
Antwoord van Hays Travel - Allestree
Thank you so much for your lovely review Ruth, Kelly will really appreciate your kind words, we hope you have a lovely cruise :)
Kind regards,
Millie
Didn't have to wait to be seen
Didn't have to wait to be seen. Emmie was our advisor & very helpful she was. Told her what we wanted & when, she then brought up our options & prices. All in all a very easy & painless process.
Only negative, the AC was too high, it was cold sitting in the place & we weren't there very long.
15 juli 2026
Antwoord van Hays Travel - Allestree
Thank you for your review Valerie, we will pass this on to Emmie, and we're glad we could could get your holiday sorted :)
Apologies that the temperature was too cold for you in store, we are more than happy to change the temperature to our customers comfort levels, we always disagree ourselves whether we want it on or not, so you can be our decider!
Kindest regards,
Millie
Sophie was very helpful knowledgeable…
Sophie was very helpful knowledgeable and professional she was very patient as we had lots of questions
8 juli 2026
Antwoord van Hays Travel - Allestree
Thank you for your lovely feedback! It is always our pleasure booking your holidays :) Emmie x
Antwoord van Hays Travel - Allestree
Hi Scott Thank you for your kind feedback, I'm glad Arran was able to assist you, i will pass this onto him! Thanks Sophie :)
Antwoord van Hays Travel - Allestree
Thank you for your kind feedback Alan, I will pass this on to Kelly. Regards Lewis :)
Antwoord van Hays Travel - Allestree
Thank you for your lovely feedback, it was a pleasure to book your trip for you. Hope you have an amazing time! Thanks Sophie :)
Excellent service as always!
We booked our 4th cruise recently with hays travel at Allestree with Aaron. As always the service was first class and nothing is too many much trouble. We wouldn't consider booking with anyone else.
27 juni 2026
Antwoord van Hays Travel - Allestree
Hi Mick, thank you for your kind feedback. I will pass this on to Arran, Regards Lewis :)
Staff are excellent
Staff are excellent. I did cause confusion abt departure airport from USA but staff were very professional and the matter was swiftly dealt with.
5 februari 2026
Antwoord van Hays Travel - Allestree
Thank you so much fir your kind comments, So pleased we was able to get the return airport sorted for you. We hope you have a wonderful time . Regards Kelly
Incredible help and support
We have been using Hays Travel Allestree for some years now, and will always go back there, there help and advice is always much appreciated ( particularly from Kelly)
24 juni 2026
Antwoord van Hays Travel - Allestree
Hi John, thank you for your kind feedback. I will pass this on to Kelly for you. Best wishes Lewis :)
Me and my daughter went to Allestree…
Me and my daughter went to Allestree branch today Lewis was outstanding really patient as we didn't really know where we wanted to go but he stuck with it great service thanks Lewis
23 juni 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Allestree
Thank you for your Kind Feedback Karen, I am glad I was able to assist you. Best wishes Lewis x
Holiday booking experience
Holiday booking experience
Sophie who found us out holiday was helpful friendly and soon found us
a holiday quickly and effectively.
13 juni 2026
Antwoord van Hays Travel - Allestree
Thank you for your Kind Feedback Daphne, I will pass this on to Sophie. Best wishes Lewis :)
100% recommend
Aaron was very patient with us yet again, we're not the easiest of people to book holidays for as we change our minds a lot but but he was, as always, very professional and gave us lots of options.
100% recommend Aaron and Hays Allestree
20 juni 2026
Antwoord van Hays Travel - Allestree
Hi Stuart.
Thank you so much for your kind words. It was a pleasure as always booking your Cruise and i look forward to hearing all about it when you get back.
Thanks
Arran
Hays Travel Staff are always very…
Hays Travel Staff are always very helpful, we always go to them to book our holidays and have done for years
18 juni 2026
Antwoord van Hays Travel - Allestree
Hi Marian.
Thank you for your lovely words. It was a pleasure as always to book your Cruise and i'm sure you will have a lovely time when you go on it.
Thanks.
Arran
Great customer service
Great customer service from Lewis! They made the whole process of choosing and booking the holiday so easy from start to finish. Lewis was so patient, listened to our needs and answered all of our questions and booked us a wonderful trip, all with such a warm, welcoming and friendly personality. We would definitely book with Lewis and Hays Travel again as they made the process so enjoyable and easy!
14 juni 2026
Antwoord van Hays Travel - Allestree
Hi Colette.
Thank you for your kind words. I will pass these onto Lewis when he is back instore.
Kind Regards
Arran
Antwoord van Hays Travel - Allestree
Thank you for your lovely review Mrs Rowen, I will pass this on to Kelly, Thanks Lewis :)
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