Hays Travel - Ashford Reviews 

Hollie was extremely helpful and gave us every bit of information we could need.
She was warm and friendly and made booking an amazing holiday even better.

Sandra was very helpful and went into great detail to explain in a comfortable way.

Welcoming friendly and problem solving

The staff at Ashford are the best. All so friendly and helpful. Nothing is too much trouble, they are amazing.

Having left a travel agents elsewhere in the town centre feeling disheartened and as if our requirements were too much like hard work, we were greeted in Hayes by the wonderful Demi! She was friendly and helpful throughout. Our holiday booking wasn’t the easiest, 10 adults, 1 child, 5 rooms with the oldest traveller 70, and the youngest 15, however Demi was more than up to the challenge finding us the perfect hotel to suit all of our needs. Her communication was clear and concise and she followed everything up with an email very quickly. I would not hesitate to recommend her.

Friendly and helpful advice tailored to our needs. We were guided through the options and prices with patience and skill. We had not full decided on our holiday priorities but we were given all the time and information we needed to make the right choice.

Very good service

We felt very reassured by Holly’s attitude, she had a professional approach and a winning smile!!

Your representative was extremely helpful and very patient with us as we have not been abroad since 2018, we now have a holiday booked and cannot wait.

I always see the same lady to book my holiday and she is so helpful which makes it a very enjoyable experience

Very efficient, found exactly what we wanted and within budget. Isabel was very pleasant and professional and we wouldn’t hesitate in contacting her for our next trip.

She was very helpful, and listened to what we wanted from a holiday and any concerns we had.

Always booked with Hayes over the years. friendly staff, no rushing through forms or bookings, they ensure you're happy with everything, definitely go above and beyond to make it a pleasure booking with them, we even booked for next year while still on holiday, faultless 👍

The travel agent Sandra was very good at making us feel at ease and very professional.
Would highly recommend the Ashford Hays.
Explained everything we requested. 5star

The staff are very friendly and extremely helpful and knowledgable.
Very professional, I have every confidence with Hayes Travel.Will definitely book future trips with them again.

Hollie was helpful and friendly as she usually is

The staff member who booked my flight was very efficient, knowledgeable & had a very professional manner and pleasant personality.

I had to go in the Hayes Travel Store to book our Ambassador British isles cruise next year as I couldn’t do it on the phone as my banking app froze but Isobel who served me was very helpful & courteous.

Excellent Service from a friendly and knowledgable advisor.

I was pleasantly surprised when I went into my local Ashford Kent branch and was seen straight away by a pleasant young lady and when I asked whether Hays travel sold Marella cruises I was told “yes” She was very efficient and showed me 2 cruises I was interested in and she didn’t rush me at all about deciding which one I wanted to buy. She throughly went through all the options and explained everything in great detail. When I had decided to book the cruise in was told I needed to pay a deposit of £700!!! I queried it as I have been on numerous marella cruises and have paid the amount shown on the screen which I know was £175 making a total of £350!! I said I was not happy with paying £700 deposit and have never been asked to pay anything like that amount before. The young lady went and asked her
Manager and came back and said I could pay £500 and another £250 on the 27th September. I’m still fuming about this! Why do you need that amount of deposit..don’t you trust me?? I was really liking my first experience with Hays Travel ( I’ve always booked with Tui before) until this unacceptable treatment I received. I am looking forward to you reply.