Wonderfully helpful, cheerful staff, who, over many years, have helped us book flights or holidays. Recently they helped us way past the closing time of the shop, to complete a booking! Very much appr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sam made herself available to deal with our request, and she answered our questions in a friendly, receptive and professional manner. She listened to our questions carefully and was able to short-cu... Toon meer
Bedrijf heeft geantwoord
Lauren was amazing, understanding our brief perfectly and the dilemma we were in. We had been waiting 11 days for our previous agent and airlines to reroute us home after the Middle East crisis, neit... Toon meer
Bedrijf heeft geantwoord
Another perfect holiday booked with the help of Jo from the Aylsham branch. She is so helpful from start to finish, making sure we have the right holiday, from choosing the hotel to arranging the tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
6 Norwich Road, NR11 6BN, Aylsham, Verenigd Koninkrijk
- 01263 733133
4,9
Uitstekend
993 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I recommend Hays travel…
I recommend Hays travel for the following reasons.
Friendly.
The expertise of travel advisors. Knowledge of holiday details.
Attention to detail when booking.
Very trustworthy.
14 augustus 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for your lovely review!
This really means the world to me personally – I absolutely love looking after my clients and knowing that you appreciate the attention to detail and care I put into your holidays makes me so happy.
It’s always a pleasure helping you plan your getaway and I can’t wait to assist with your next adventure! Thanks again, Elyse :)
Would definitely recommend
Would definitely recommend! Liv was fantastic—very helpful, professional, and quick to respond to emails and calls. Great service!
15 augustus 2026
Antwoord van Hays Travel - Aylsham
Hello,
Thank you for leaving me this lovely 5* review.
It's always such a pleasure booking your lovely holidays, I am sure that you will have an amazing time. Your review is lovely so thank you so much.
Thanks again, Liv :)
Aylsham Branche Hays Staff
Staff in the Aylsham branche of Hays are very friendly, competent and knowledable assisting customers, so us, to taylor the holiday experience one is after to achieve as much as possible in all facets of the journey. They remember you and zoom in to your personal details. That’s why we keep coming back time and again.
14 augustus 2026
Antwoord van Hays Travel - Aylsham
Hello,
Thank you for leaving me this lovely review and choosing to book with us again.
It was a pleasure to book your amazing holiday, I am sure that you will have the best time.
Thank you, Liv :)
Lauren who alsays makes so easy for us
13 augustus 2026
Antwoord van Hays Travel - Aylsham
Hello,
Thank you for leaving Lauren this lovely 5* review!
So glad you found the whole booking process easy with Lauren,
Thank you again, Elyse :)
Staff very friendly and knowledgeable.
Staff very friendly and knowledgeable.
Booking is so easy I managed to book through email and over the phone.
Thank you again for great experience
13 augustus 2026
Antwoord van Hays Travel - Aylsham
Hello,
Thank you for leaving Sam this lovely 5* review.
It's so great to hear you found booking your lovely holiday so easy over emails and the phone! You have a lovely holiday to look forward to!
Thank you again, Elyse :)
Elyse Hendry from Aylsham branch
Elyse Hendry from Aylsham branch was so helpful answering all my questions professionally and friendly. Cruise now booked effortlessly. Thank you Elyse you are a credit to the branch
4 augustus 2026
Antwoord van Hays Travel - Aylsham
Hello,
Thank you for leaving me this lovely 5* review.
I have loved booking your cruise for you both and it's been so nice getting to know you too! Your review is lovely so thank you so much.
Thanks again, Elyse :)
Very quick communication and the…
Very quick communication and the booking process is made very simple. Very helpful staff as always.
3 augustus 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for our 5* review. It is a pleasure booking your holiday and making it as simple as possible. Kind regards Sam
love hays travel been to tenerife with…
love hays travel been to tenerife with them 2 times and looking forward to going this Nov too the staff are always friendly and do all they can to help we recommend to anyone looking to book holliday
21 maart 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for sending over a lovely 5* Review. We love knowing that you receive the customer service that we aim to deliver. Thank you again Sam
Very helpful and informative staff at…
Very helpful and informative staff at aylsham branch. Thank you to eylisse and liv.
31 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for our 5 * Review. It was a pleasure booking your lovely holiday and we look forward to helping you again. Kind Regards Sam
Wonderfully helpful
Wonderfully helpful, cheerful staff, who, over many years, have helped us book flights or holidays. Recently they helped us way past the closing time of the shop, to complete a booking! Very much appreciated and many thanks to Liv and Sam xxx
28 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for our 5* Review. It really was a pleasure helping you book your amazing trip. Thank you again Sam
Last minute getaway
Jo was very informative and explained all the details about the hotel and resort. Very pleased with the booking process. Thank you.
27 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you for your wonderful feedback! I so enjoyed chatting to you both about your exciting holiday plans and thank you for booking with me! You have a fabulous holiday to look I really do appreciate your kind words about the booking process. I can't wait to hear all about your holiday when you back. Any questions whatsoever before you travel, please do not hesitate to reach out . See you both again in branch. Thanks again, Jo :)
Unfortunately the whole experience was…
Unfortunately the whole experience was not the best. The young girl didn’t seem to really know what she was doing and didn’t instil any confidence in me. She did query the price when I suggested that I would go home and book it online. Her conversation was muddled and repetitive. Thanks to intervention from a more senior member of staff I was offered the holiday at the same price as online.
Due to general lack of confidence I would suggest more customer service training and not to be sat at the front so she is the first person to make eye contact with the customer.
26 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet the standard of service we aim to provide.
We’re particularly disappointed to hear that you did not feel confident or reassured during your interaction with our team member.
Thank you again for your honest feedback, and we hope we have the opportunity to provide you with a much better experience in the future.
Kind Regards
Sam
Despite being a very busy Saturday…
Despite being a very busy Saturday morning, with appointments overrunning, we were still given really good customer service and our city break dealt with efficiently by the whole team. Excellent work by all the staff pulling together.
26 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for your wonderful feedback! We really appreciate your understanding of how busy the branch was and we're delighted that you recognised the team's efforts to look after you and help book your lovely holiday while providing the highest level of customer service.
Thank you for choosing to book with us and we look forward to welcoming you both back again in the branch in the future. Jo and the team, Aylsham
Friendly and helpful guidance booking a…
Friendly and helpful guidance booking a child friendly holiday in Yorkshire on a budget.
Advisor listened to what was hoped for by the children.
19 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you for your lovely feedback! We’re so pleased we could help you find a child-friendly holiday that suited both your budget and the children's wishes. We hope you all have the most amazing time together and create lots of magical memories. Thank you for choosing to book with us, and we look forward to welcoming you back and helping with your next holiday. Jo and the team, Hays Travel Aylsham
Another successful booking with Sam at Aylsham
As always Sam from Aylsham Hays was extremely helpful and booked us a holiday exactly suited to what we enjoy.
26 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you for your lovely review and for choosing to book with us again! We're delighted to hear that Sam was able to find another holiday that's perfectly suited to you. Your continued support means a great deal to us and we'll be sure to pass your kind comments on to Sam. Thanks again, Jo and the team, Aylsham
Very succesful and satisfying
Sam made herself available to deal with our request, and she answered our questions in a friendly, receptive and professional manner. She listened to our questions carefully and was able to short-cut by reading into our expectations.
We were delighted that she was able to book our proposed holiday in Madeira at the right time and even suggested a hotel with parking at Stansted as well.
All-in-all a very satisfying experience.
22 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for your lovely 5-star review! It means a great deal to us.
We're so pleased to hear that Sam was able to help you find the perfect dates for your Madeira holiday and recommend a hotel with parking to make your trip even easier. We'll be sure to pass your kind words on to Sam—she'll be delighted to know she made a difference.
We really appreciate you taking the time to share your experience, and we hope you have an amazing holiday in Madeira. We look forward to helping you plan your next getaway! Jo and the team, Aylsham
Listens to requirements for holiday
Listens to requirements for holiday, searches and comes up with ideal holiday
Suggests holiday extras , fast passes, car parking etc.
16 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for our 5 * Review. We love to hear about our customers experiences and are so pleased that you have been given everything you needed for your perfect holiday.
Always helpful and efficient
Always helpful and efficient. As a returning customer I find them friendly and knowledgeable.
18 juli 2026
Antwoord van Hays Travel - Aylsham
Thank you so much for sending over a lovely 5* review . We love helping you with your holidays and look forward to helping you with more in the future.
Antwoord van Hays Travel - Aylsham
Thank you for your fantastic feedback! We are so pleased to hear that you found our Lauren pleasant and the booking process smooth. Thank you for booking with us. You have got such a lovely holiday to look forward to. We look forward to seeing you again soon. Jo and the team, Aylsham
Antwoord van Hays Travel - Aylsham
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team was so helpful and accommodating. We truly appreciate your kind words. Jo and the team, Aylsham
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