Hays Travel - Basildon Eastgate Centre Reviews 

A very pleasant experience and very helpful staff

Went into the shop to enquire about a holiday for myself. Was greeted by Megan who was so helpful in finding the perfect place for me to go. She made me feel relaxed and under no pressure.

Always great service from the Basildon Branch

Mo was very professional and sorted me out everything I needed.

We booked a cruise with Mo of Hays Basildon Branch on 19/08/2026 as usual all went smoothly.
Not only did we book one cruise, but came out with "2" !!!
Mo is a very friendly and helpful lady, all the staff are, it's always a pleasure to go in to the branch when we decide that we want to go on holiday.
Top marks all around !!!

Very good service on the booking process as very quick and well done.

Claire made us very weans booked our cruise and kept us informed every step of the way.We always use Hays Travel Basildon for our holiday requirements.

Megan was exceptionally helpful. Its clear she loves the job and is very passionate about it. Working with some moving targets she was able to put together an unbelievable package at a fantastic price. Hays should be very proud of Megan's work ethic

Your Agent sounded as if she was smiling when she answered the call, she was very helpful and sorted the trip out with no trouble

Visiting this branch was such a lovely experience. Rosie was excellent and very knowledgeable. We had a unique enquiry and Rosie was very patient. Her communication with us inbetween was excellent and she made sure we found exactly what we were looking for.

We book the majority of our holidays at Hays in the Eastgate Centre at Basildon. I find the staff, especially Mo, friendly & helpful. Last time I popped in to book a holiday Mo was on holiday herself, so it was Claire that helped. She got me just what I wanted. 5* all the way. Thanks ladies.

We always go to hays travel in basildon xx mo booked our holiday and found the best day for us to travel thank you mo xx

Really good service, came with my partner, unsure of where exactly we wanted to go. We just had a list of nice countries, our adviser helped us narrow down and explore all the options after a couple hours of questioning we found what best suited us and for the dates we had off, they was all really helpful, all the staff was friendly and the ones who had been to our destination before even gave us plenty of advice.
would recommend to anyone!

went in for a quote, and came out with a booked holiday, MO was great as per visit.

Once again the staff at Hays were professional, helpful and very knowledgeable of the holiday I wanted to book. We booked the holiday and we would only ever use Hayes (Basildon) as our travel agent because they have never let us down. The lady (Sue) who took my booking was excellent. Well done again Hayes

Quick and efficient service would recommend to anyone thanks very much

Your representative was very good at going the extra mile to get things sorted and double checking Hays certainly deliver the old personal touch.

Staff brilliant very helpful very friendly

Very polite and helpful