The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... Toon meer
Bedrijf heeft geantwoord
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I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... Toon meer
Bedrijf heeft geantwoord
The service was amazing from both ladies Andrea and Rhiannon x very professional. My questions were answered so very happy
Bedrijf heeft geantwoord
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Verenigd Koninkrijk
- 01256581847
4,9
Uitstekend
449 reviews
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The staff where very friendly and…
The staff where very friendly and helpful it's the first time I've used hays and will certainly use them again
10 mei 2026
Antwoord van Hays Travel - Basingstoke Mall
Thank you for leaving such a lovely review, have the best time on your holiday and we hope to see you again soon!
Rhiannon :)
Booking
Your colleague was very helpful, but it took a long time to book because her computer kept shutting down! During all the delays, we lost our first choice of cabin because it was snapped up by someone else.
29 april 2026
Antwoord van Hays Travel - Basingstoke Mall
Hello
Thank you for sharing your experience. We’re glad to hear that our colleague was helpful during your booking process. We sincerely apologize for the delays caused by technical issues and understand how frustrating it must have been to miss out on your first-choice cabin.
We’re actively working on improving our systems to prevent this from happening in the future and hope we’ll have the chance to make your next booking smoother and more enjoyable.
Thank you for your patience and for bringing this to our attention.
Best regards,
Suzanne and the team at Hays Travel Basingstoke
We had a really great experience with…
We had a really great experience with your travel agency. Everything was handled smoothly and professionally, and the service exceeded my expectations. The team was helpful, responsive, and made the whole process easy and stress-free. I would definitely recommend your services to others!
30 april 2026
Antwoord van Hays Travel - Basingstoke Mall
It was lovely meeting you both and helping you plan everything for your wonderful holiday.
Friendly & very helpful advisors
Friendly & very helpful advisors. All questions regarding our holiday were answered clearly & advice given where appropriate.
23 april 2026
Antwoord van Hays Travel - Basingstoke Mall
Healthcare customer,
We appreciate your kind words! It's wonderful to hear that our advisors were helpful and clearly answered your questions about your holiday.
Kind Regards
Hays Travel Basingstoke
Very helpful staff
15 april 2026
Antwoord van Hays Travel - Basingstoke Mall
Thank you for leaving such a lovely review!
Kind regards,
Hays Travel Basingstoke
Very nice lady who helped us sorry but…
Very nice lady who helped us sorry but I forgot her name . Everyone was nice and helped.
21 april 2026
Antwoord van Hays Travel - Basingstoke Mall
Nicole,
We appreciate you taking the time to share your positive experience. We are so glad everyone was helpful and nice to you.
Kind Regards
Hays Travel Basingstoke
Hays have been so helpful since the…
Hays have been so helpful since the first time we went in enquiring about a cruise and have been so patient throughout the process and have answered every questions I have.
11 april 2026
Antwoord van Hays Travel - Basingstoke Mall
Hi Dee,
Thank you for leaving such a lovely review!
Kind regards,
Rhiannon
The staff are incredibly friendly
The staff are incredibly friendly, helpful and knowledgeable, also very patient . Emma in particular who made our booking was really lovely , answered all our questions and is currently looking into any ‘loyalty’ we may be able to use during the holiday Using Hayes gives 100% confidence in booking a holiday
16 april 2026
Antwoord van Hays Travel - Basingstoke Mall
Mrs. Julie Vallis,
We appreciate you taking the time to share your experience. We're happy to hear that our team was so helpful and kind while booking your holiday. We hope you have a wonderful time!
Kind Regards
Hays Travel Basingstoke
Good advice
Good advice, quick and friendly service - and all over the Easter holiday weekend. Top marks!
8 april 2026
Antwoord van Hays Travel - Basingstoke Mall
David,
We're happy to hear that you received helpful advice and quick, friendly service during the Easter holiday. Thank you for your top marks!
Kind Regards
Hays Travel Basingstoke
The girl holly from Basingstoke branch…
The girl holly from Basingstoke branch has been amazing she sorted everything for us. We are due to go away in September and we will deffo be going with your company on our next holiday
3 april 2026
Antwoord van Hays Travel - Basingstoke Mall
Good Morning,
We're happy to hear that you had such a positive experience in store. We look forward to helping you with your next holiday!
Hays Travel Basingstoke
Really good experience
Holly who looked after us was lovely, very patient and knowledgeable, it was a great experience for us
27 maart 2026
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Holly. It's wonderful to know that her patience and knowledge made a positive impact on your time instore. We hope you have a lovely holiday!
Kind regards
Hays Travel Basingstoke
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and we are glad Holly helped you book the perfect trip. We hope you have an amazing time.
Hays Travel Basingstoke
I was seen by Rhianan a lovely helpful…
I was seen by Rhianan a lovely helpful young lady who spent time looking for what I needed was very polite at all times.
22 maart 2026
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and we are glad Rhiannon helped you find the perfect trip.
Hays Travel Basingstoke Team
Excellent help and service
Excellent help and service. Thank you all. Would recommend highly.
21 maart 2026
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and wish you an absolutely wonderful time on your trip.
Hays Travel Basingstoke Team
Excellent service throughout
Holly was excellent and explained the best options for our trip and kept in contact with updates once everything was nearly complete. Her attention to detail and consideration of our particular needs was first rate. I have used other agents in the past and will definitely return to Hays again now following this experience
18 maart 2026
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind words! We're thrilled to hear that Holly provided such great service and helped make your trip planning smooth and personalized. It's wonderful to know that her attention to detail and updates made a difference for you. We look forward to assisting you with your future travels!
Many Thanks
Hays Travel Basingstoke
We were well looked after and all our…
We were well looked after and all our holiday requirements were met. We are very happy with our booking and are looking forward to our holiday.
16 maart 2026
Antwoord van Hays Travel - Basingstoke Mall
It was a pleasure meeting and helping you find the right place.
Absolutely amazing service
Absolutely amazing service , went in to get advice on cruises as never done one before and service was great !! Had so much information regarding cruises
26 februari 2026
Antwoord van Hays Travel - Basingstoke Mall
Hi Michael,
Thank you so much for your thoughtful review — I truly appreciate your kind words. Wishing you an absolutely wonderful time on your cruise!
Holly & Hays Travel Basingstoke Team
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your review. I truly appreciate your kind words. Wishing you an absolutely wonderful time on your trip.
Holly & Hays Travel Basingstoke Team
It was a lovely surprise to see that I can now feel happier about booking a holiday abroad …
It was a lovely surprise to see that I am still on the system.
The lady was helpful, supportive as wel aa understanding.
I realised that the company, was originally called Hays and there was one in Wokingham many years ago.
She printed information and gave me the literature, of which was of great help as I do get a tad nervous as I haven't booked myself a holiday for a good few years
26 februari 2026
Antwoord van Hays Travel - Basingstoke Mall
Good Morning ,
Thank you so much for your kind review, we truly appreciate it and hope you have a wonderful time on your holiday.
Holly & Hays Travel Basingstoke Team
Hays Travel Basingstoke
Suzanne was very helpful, cheerful and professional.
A very pleasant experience.
2 maart 2026
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon
Thank you so much for your kind words! We're thrilled to hear that Suzanne's service was helpful, cheerful, and professional. Wishing you a fantastic holiday!
Holly & The Basingstoke team
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