The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... Toon meer
Bedrijf heeft geantwoord
The service was amazing from both ladies Andrea and Rhiannon x very professional. My questions were answered so very happy
Bedrijf heeft geantwoord
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Verenigd Koninkrijk
- 01256581847
4,9
Uitstekend
449 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
Rhiannon was new so her colleague gave…
Rhiannon was new so her colleague gave her lots of support with out telling us we were her first booking. They were brilliant. Finding everything we could have asked for making sure we had many choices. We have a better holiday than anything we saw online. So I highly recommend using their service, Expertise and super friendly advise. Well done all and thank you.
4 oktober 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi Lesley,
Thank you so much for taking the time to leave a review, I really appreciate it! It was a pleasure having you as my very first booking, and I’m so grateful for your patience and support.
I hope you have a wonderful time!
Warm regards,
Rhiannon
Millie from the Basingstoke branch was…
Millie from the Basingstoke branch was so super sweet and kind and also towards my children. Got my son involved in the picking of the holiday.
28 september 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi Tanya,
Thank you so much for such a lovely review, your feedback means a lot! I am thrilled to have helped you and your family, it was no bother at all. Thanks so much!
Milly + The Basingstoke Team :)
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
excellent services as standard
excellent services as standard. Great people great company. Knowledge able and real people, Far better than online booking companies.
21 september 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi — thank you so much for this glowing review! We’re thrilled you found our team helpful and that our service stood out from online booking sites. It means a lot.
Suzanne and the Basingstoke Team
Antwoord van Hays Travel - Basingstoke Mall
Thank you for your thoughtful feedback. We are delighted to hear that Suzanne’s experience and professionalism, combined with her friendly approach, made a positive impression. Your comments will be shared with her and are greatly appreciated.
Many thanks Team Basingstoke
Excellent service from Milly
Milly was excellent. She was extremely patient considering we requested so many different options of dates, companies and add on extensions. She documented all her conversations with the travel people well, so she could advise us either while she was on the call or after. Considering we weren’t planning on booking that day, she was just the right amount of encouragement to persuade us places we’re going fast and we should book it, which we did. Our only observation was that there were not enough staff available for the amount of customers, some people didn’t wait, so possible lost business.
16 september 2025
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Milly and The Basingstoke Team
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Suzanne and The Basingstoke Team
Izzy the agent was quick efficient and…
Izzy the agent was quick efficient and pleasant
5 september 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon John,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Izzy and The Basingstoke Team
Wonderful service
I was greeted by a very warm and welcoming Milly. She was very friendly and knowledgeable and nothing was too much trouble. We got a great deal on a trip to Poland next year and can't wait. Will be recommending Hays to everyone I know
30 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi Shelley,
Thanks so much for your kind words, I really appreciate it!
I am sure you will have a lovely break in Poland!
Thanks so much,
From Milly + The Basingstoke Team
Emma from the Basingstoke branch was…
Emma from the Basingstoke branch was really helpful & spent a lot of time and effort looking for the holiday we ended up booking. She is an asset to Hays Travel. So thank you very much Emma
23 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Thank you so much for your review.
Emma and the Basingstoke team
Antwoord van Hays Travel - Basingstoke Mall
Hi Viv and Martin,
Thanks so much for your lovely review. We are so pleased you had a great experience with us at Hays.
Kind regards,
Holly and The Basingstoke Team
Holly was very helpful with booking our…
Holly was very helpful with booking our cruise
26 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi Dawn,
Thanks so much for your lovely review. We are so pleased you had a great experience with us at Hays.
Kind regards,
Holly + The Basingstoke Team
Very pleasant young lady gave us all…
Very pleasant young lady gave us all the info we needed and made everything clear
26 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your lovely review.
I hope you have a wonderful cruise!
Jessica
Fab Experience
Holly booked our holiday for us & she was very good. Her colleague Izzy was very knowledgeable about the place we are going to as well. The whole process was quick & I would definitely book again with Hays
24 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your Lovely review, we really appreciate your feedback!
We hope you have a Fantastic time on your holiday!
Holly and The Basingstoke Team
Great help in choosing the perfect holiday
Holly gave us lots of suggestions and helped us narrow down our holiday search. She kept us up to date via email and telephone.
Holly was unavailable on the day we came into the branch to book our holiday, so we were looked after by the Manager. She was very patient with us and had a fabulous knowledge, which helped us choose the perfect holiday.
17 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your Lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Holly and The Basingstoke Team
Always friendly helpful and great to…
Always friendly helpful and great to deal with thanks
16 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Jessica and The Basingstoke Team
Northern Lights
From the start Jessica was very helpful and listened to my queries about the holiday.
15 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Jessica and The Basingstoke Team
very helpful and knowledgeable staff
15 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Issy and The Basingstoke Team
Jared is helpful very efficient…
Jared is helpful very efficient extremely good at his job I would never use anyone else Thankyou once again Jared
14 augustus 2025
Antwoord van Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.