The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... Toon meer
Bedrijf heeft geantwoord
The service was amazing from both ladies Andrea and Rhiannon x very professional. My questions were answered so very happy
Bedrijf heeft geantwoord
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Verenigd Koninkrijk
- 01256581847
4,9
Uitstekend
449 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Hays Travel - Basingstoke Mall
Good morning,
Thank you so much for the lovely review! We really appreciate it and hope you have an amazing time on your holiday!
Kind Regards,
Suzanne from the Basingstoke Team
Use hays travel to book flights and…
Use hays travel to book flights and holiday insurance. Jarred at hays was great, very polite and helpful. Thank you very much!
8 juni 2025
Antwoord van Hays Travel - Basingstoke Mall
Hello there!
Thank you for the great review!
We hope you have a great time seeing friends in the USA!
Kind Regards,
Jared from the Basingstoke Team
very helpful and knowledgeable was able…
very helpful and knowledgeable was able to find what I wanted and gave me advice as to what I need to do re visa
3 juni 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for the lovely review! We really appreciate it and hope you have an amazing time on your holiday to Australia !
Kind Regards,
Jared from the Basingstoke Team
Antwoord van Hays Travel - Basingstoke Mall
Good morning,
Thank you very much for the nice review! We hope you have a great time.
Milly and the Basingstoke team
Been a pleasure.
Holly has been organising my big 60th holiday to Florida. Great communication and nothing is too much trouble. Hays have matched the price I found with everything I wanted included.
13 mei 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi Paul,
Thank you very much for your wonderful review! I'm so glad we were able to book an amazing holiday to Florida for your 60th birthday. I hope you have the most fantastic time!
All the best,
Holly and the Basingstoke Team
Antwoord van Hays Travel - Basingstoke Mall
Good afternoon,
Thank you very much for the nice review! We hope you have a great time.
Jessica and the Basingstoke team
It wasn’t so much Holly and Jessica it… booking holiday for Gran Canaria next year in 2026
It wasn’t so much Holly and Jessica it was more the they were having trouble with these Internet et cetera if it was quite slow and therefore I was on it for 2 1/2 hours but all in all the service was good got everything sorted and everything explains more than once
15 mei 2025
Antwoord van Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your patience and kind words. I'm really sorry the internet slowed things down during your booking process— I know that can be frustrating. I'm glad we were able to get everything sorted in the end.
If you ever need anything else, don’t hesitate to get in touch.
Wishing you all the best!
Jessica and Basingstoke Team
Great Experience Excellent Jessica was great helping me x
Excellent Jessica was great helping me x
9 mei 2025
Antwoord van Hays Travel - Basingstoke Mall
Good afternoon Karen,
Thank you so much for your kind words – it really means a lot! I'm so glad I could help and that you had a great experience.
Take care and hope to hear from you again soon!
Jessica
Great service by suzanne
Great service by suzanne. She was friendly and helpful when booking my first ever cruise for me and my sister and answered all the questions I had
26 april 2025
Antwoord van Hays Travel - Basingstoke Mall
Good morning Holly,
Thank you very much for the nice review! We hope you have a great time.
Suzanne and the Basingstoke team
Antwoord van Hays Travel - Basingstoke Mall
Good afternoon, Jack
Thank you so much for taking the time to leave me this lovely review! It is greatly appreciated.
Kind Regards,
Milly and The Basingstoke Team
Antwoord van Hays Travel - Basingstoke Mall
Hi Aaron,
Thank you very much for the nice review! We hope you have a great time.
Emily and the Basingstoke team
Very helpful and accommodating with…
Very helpful and accommodating with getting multiple quotes
20 april 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Morning John,
Thank you very much for the review! We hope you have a great time.
Milly and the Basingstoke team
Helpful information from member of…
Helpful information from member of staff friendly, kind and patient.
22 april 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi Abbie,
Thank you very much for the nice review! We hope you have a great time.
Jessica and the Basingstoke team
Great feeling atmosphere they are very…
Great feeling atmosphere they are very friendly staff felt very comfortable all my booking and travelling wiil be with Hayes in the future the guy done my booking Jared from Basingstoke very good and professional Great person I'm looking forward to book a cruise next year with Hayes thank so much God bless
19 maart 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Morning Gurcharn ,
Thank you so much for taking the time to leave me this amazing review!
I hope you have a great time!
Kind Regards,
Jared and The Basingstoke Team
Antwoord van Hays Travel - Basingstoke Mall
Good afternoon Jaroslav ,
Thank you so much for taking the time to leave me this lovely review.
All the Best,
Jessica
Very happy with the service
Very happy with the service
Holly from Basingstoke branch made everything very clear even with a reminder call on holiday insurance she is a credit to the Hayes company
Thank you
10 april 2025
Antwoord van Hays Travel - Basingstoke Mall
Good afternoon Iain,
Thank you so much for your lovely review! I truly appreciate it. Wishing you a wonderful time in Cyprus!
All the Best,
Holly and The Basingstoke Team
Suzanne's outstanding help !!
Our booking for our flights to New Zealand was very successful all due to Suzanne for being so thorough in every aspect of finding the flights/seats we wanted. Also the helpful Immigration requirements to enter New Zealand. This is the second time we have met Suzanne, she did our previous booking to NZ over 3 years ago!!
26 maart 2025
Antwoord van Hays Travel - Basingstoke Mall
Good Morning Joyce
Thank you so much for your lovely review, it was lovely to see you again to book your flights to New Zealand.
I hope you have an amazing time!
Suzanne and The Basingstoke Team
Holly was really helpful
3 april 2025
Antwoord van Hays Travel - Basingstoke Mall
Hello Tina!
Thank you very much for the nice review we hope you have an amazing time on holiday!
Kind Regards,
Holly from the Basingstoke Team
Izzy very friendly and very very…
Izzy very friendly and very very helpful.
Couldn’t have asked for better service
3 april 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi Lynn,
Thank you very much for the nice review! We hope you have a great time.
Issy and the Basingstoke team
Issy the young lady who helped us with…
Issy the young lady who helped us with our booking was a very happy and helpful and knowledgeable young lady. It made our booking a very enjoyable experience.
30 maart 2025
Antwoord van Hays Travel - Basingstoke Mall
Hi Marilyn,
Thank you for leaving me this lovely review. We are so pleased you had a good experience with us!
I hope you have a wonderful time.
Issy & The Basingstoke Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.