We travel from Shaw Manchester to Brighouse's Hays travel as we've found no matter which server you see it's always excellent service. Each member of staff is well informed about which holiday you cho... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We found Rachel to be very helpful, she really did her best to put our cruise package together for us, very happy with the service received. Usually book travel myself over Internet, but I could not... Toon meer
Bedrijf heeft geantwoord
Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... Toon meer
Bedrijf heeft geantwoord
Always happy with the service at Hays Travel Brighouse. Zoe very competent in her job & very efficient finding us the best deals. Many Thanks Jayne Bloomer.X
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
19 Commercial Street, D6 1AF, Brighouse, Verenigd Koninkrijk
- 01484 818694
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really pleasant staff
The young lady who helped us organise our weekend break was really helpful and she answered all the questions we asked her( and we had lots ). Nothing was too much trouble.
27 februari 2026
Antwoord van Hays Travel - Brighouse
Im so glad to hear that the assistance you received was helpful and that all of your questions were answered. Thank you for sharing your positive experience with us! Emma x
Excellent customer service.
24 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you for rating my service as 5*, I am delighted you were happy whilst booking your next break away with me and hope you have a wonderful time, I'll look forward to seeing you again soon. Rachel
As usual a very friendly and efficient…
As usual a very friendly and efficient service.
They always listen to what we want and are able to find us the holiday we want.
24 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you so much for leaving 5* review! I really appreciate your support with us and great to hear you found me friendly & efficient. I look forward to seeing you again soon :) Zoe x
Antwoord van Hays Travel - Brighouse
I am happy to hear that you consistently receive good service, and appreciate your feedback regarding the service you received, Have a wonderful holiday and I will look forward to seeing you soon. Rachel
We were looked after by Rachel
We were looked after by Rachel, who went through everything and explained everything in detail and took us right through booking a cruise, very professional and pleasant
21 februari 2026
Antwoord van Hays Travel - Brighouse
Hi David, I appreciate you taking the time to leave me such a fantastic review! I'm so glad to hear that you found the booking process professional and pleasant and that I was able to find you just what you were looking for, When the time comes I hope you have a wonderful time, however, in the meantime if you need anything at all you know where I am. Rachel
Careful checking by the travel agent…
Careful checking by the travel agent with the holiday provider regarding the details of the package.
21 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you for the lovely review, I will pass your kind words on to Ellen :)
Antwoord van Hays Travel - Brighouse
Thank you for taking the time to leave this review. We appreciate you sharing that you found Zoe to be lovely and polite this is wonderful to hear.
jet2 take your money then do not care what happens to you!!!
I went to hays Travel look at booking a suprise break for Mrs Balme. A 5* Holiday in the sun. I had emergency spinal surgery & in recovery, Andrea suffers from coliytus ( needs to be near a bathroom)
We found a holiday! I left and checked Andrea's daily planner! the dates were good.
I returned the day after to confirm and pay to find the holiday was not available all gone. Disapointed they had not put the holiday on hold for me?
We found an Alterative paying £5500 for 10 nights with jet2. I paid for luxary rooms with sunbeds + hottub & jaquisse on the balcony? we had a 3rd floor room with a patio table & 2 chairs on the balcony. The hotel Managment were fantastic even though were unable to find an alternative as they wer fully booked.
We spent 3 days liveing out of our suietcases hoping to be moved. 6 days left we told the manager we would stay in the room and enjoy the rest of our stay! The Jet2 rep missed meetings with us and went on the sick TUI stated oops.
We paid £5500.for 10 night A couple with TUI had 14 nights £3300 for the same room type?
10 mei 2025
Antwoord van Hays Travel - Brighouse
Thank you very much for your feedback, and I appreciate you taking the time to speak with me over the phone today.
As we discussed, we are unable to hold holidays without payment, and all bookings are subject to live pricing, meaning availability and costs can change at any time.
I’m pleased to hear that your concerns were not related to the service provided by our in‑store consultant, but rather with Jet2 Holidays, and I understand you have an ongoing complaint with them.
Thank you again for your time today. I look forward to welcoming you into the store in the future.
Kind Regards,
Zoe
Assistant Manager
The staff go above and beyond
Highly recommend
The staff go above and beyond, they could not be more helpful.
15 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you so much for leaving 5* review! I really appreciate your support with us and great to see you again! Have a lovely holiday :) Zoe x
The staff was very helpful and we are…
The staff was very helpful and we are both profoundly deaf. They took us through the hotel information and sorted out our holiday schedule.
9 februari 2026
Antwoord van Hays Travel - Brighouse
We're so glad we could assist you with your holiday plans! It's wonderful to hear that our team was helpful in sorting out all the details for you and we hope to see you instore again soon. Thanks, Ellen :)
Hays Brighouse are fantastic
Hays @ Brighouse have a lovely team of staff, Always happy to assist with queries & questions.
Any of the staff are always happy to help with ensuring the holidays booked suit your requirements.
9 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you so much for leaving 5* review! Always a pleasure to have you in store and great to get you booked on your next adventure! See you again soon,Zoe x
Zoe was exceptional
Zoe was exceptional, she explained everything very clearly. Thank you Zoe!!
12 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you so much for leaving 5* review! It's always a pleasure to have you in store and book your next family holiday! Thank you for booking and I look forward to seeing you again soon :) Zoe x
Fab staff at hays in brighouse
The staff at Hays travel in brighouse are always so friendly and helpful and accommodating .
12 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you for taking the time to leave this lovely review, Im glad to hear that you always fine us friendly and helpful. We look forward to seeing you again soon :)
i was looking for a straight threw…
i was looking for a straight threw flight from manchester to inverness scotland the lady found one straight away for me no problem.her name was zoe.
13 februari 2026
Antwoord van Hays Travel - Brighouse
We're happy to hear that you had a positive experience and that we could quickly find a direct flight for you. Thank you for the lovely review :)
Antwoord van Hays Travel - Brighouse
Thank you so much for leaving 5* review, Always a pleasure to have you both in store and book your first ever river cruise! It is great to hear you found me friendly and helpful. See you again soon :) Zoe x
Booked Zoe Cloughwith Hays simply because of Zoe…
Booked with Hays simply because of Zoe Clough in Brighouse she is very patient, passionate and a professional she’s a great asset to your firm and a lovely person.Have booked before and will definitely book again with her
12 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you so much for leaving 5* review! Really appreciate your booking and your kind review. Great to hear you found me professional & passionate and I look forward to seeing you again soon :) Zoe x
Really helpful staff explain everything…
Really helpful staff explain everything you need to know and make it easy to book your holiday and don't push to buy anything you don't want to
2 februari 2026
Antwoord van Hays Travel - Brighouse
Thank you so much for leaving 5* review! It was a pleasure to have you in store and glad we managed to get you all sorted! I look forward to seeing you again soon :) Zoe x
Rachel was very professional and polite…
Rachel was very professional and polite in helping me choose my holiday
8 februari 2026
Antwoord van Hays Travel - Brighouse
We appreciate your kind words and are so happy we could assist you in choosing your holiday. Thank you for your booking and we hope to see you instore again soon. Thanks, Ellen :)
Good service when we eventually got it
Good service when we eventually got it. Waited 40mins and had to go back to car park to put more money on. We knew exactly which holiday we wanted to book and the assistant was very helpful.
31 januari 2026
Antwoord van Hays Travel - Brighouse
Thank you for your patience during this busy time, it was a pleasure to be able to get the cruise booked for you :)
We were met with friendly staff
We were met with friendly staff, everyone was cheerful & very helpful, we weren’t rushed into anything & the overall experience was quite relaxing.
31 januari 2026
Antwoord van Hays Travel - Brighouse
We are so happy to hear that you found our staff friendly and helpful, and that you felt relaxed and unhurried while arranging your holiday. Thank you and we hope to see you instore again soon. Thanks, Ellen :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.