We have booked our next two holidays Through Hays, both occasions on booking the member of staff dealing with us was very helpful by suggesting various options based on our needs. Which made the boo... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Booked holiday and paid deposit. All taken care by Ellina at Broughty Ferry. Very efficient and friendly. Lovely Sent booking reference by e.mail within 2hours of arriving home. Very impressed.
Bedrijf heeft geantwoord
The person we spoke with, Ellena, was very, helpful, polite & knowledgeable - having herself been to the city we wanted to visit. She was able to help us identify a hotel, and to arrange a couple of... Toon meer
Bedrijf heeft geantwoord
Both the advisors who helped us Vicki and Ellena were very knowledgeable about the cruise i wanted information on. When I decided to book, Vicki was very patient as we went through all our requiremen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
193 Brook Street, DD5 2AG, Broughty Ferry, Verenigd Koninkrijk
- 01382677853
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday. We look forward to hearing all about it. Kind regards Shannon
Excellent service
I use the same lovely person each time I book and she know exactly what I am looking for - extremely helpful
6 mei 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a fab holiday on your Fred Olsen cruise, we look forward to hearing all about it on your return. Kind regards Shannon
The wonderful Clare at Broughty Ferry
I was lucky enough to get the wonderful Clare who we feel is our personal TA! Cheerful, friendly, informative, knowledgable and wouldn’t let me book until I signed up for a BLUE LIGHT CARD so that I could make several hundred pounds saving. Got the holiday we wanted and a joyful experience. Not rushed. Felt as if she was only there to look after me! Superb!
12 mei 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we will pass this onto her. We hope you have a fab holiday on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
The young lady who served us was…
The young lady who served us was extremely efficient and helpful. She managed to book us exactly what we wanted! A very enjoyable experience.
29 april 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Frankfurt. We look forward to hearing all about your holiday when you return. Kind regards Shannon
Everyone is very knowledgeable and…
Everyone is very knowledgeable and friendly and caring. They want the best holiday for you.
9 mei 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday on your ambassador cruise next year, we look forward to hearing all about it on your return. Kind regards Shannon
Excellent service from Kerys and Holly…
Excellent service from Kerys and Holly when I visited to book a holiday with my 86 year old mother in law. Both ladies were super helpful and very efficient in dealing with our requests. Would definitely book with them again rather than doing it online in future
6 mei 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly and Cerys, we hope you have a lovely holiday to Benidorm, we look forward to hearing all about it on your return. Kind regards Shannon
Staff were very helpful great team at…
Staff were very helpful great team at Broughty ferry shop.
6 mei 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you so much for your lovely words about Nikki and our Broughty Ferry team! We hope you have an amazing holiday when it comes!
Thanks, Holly :)
Clare was very helpful and…
Clare was very helpful and understanding to my specific needs for particular flights. Booking process was easy and swift. The flights I got were better than I had originally thought!
2 mei 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you so much for your lovely words about Clare,. We are so glad you had a great experience in store!
We hope you have an amazing holiday when it comes!
Thanks, Holly :)
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely holiday on your river cruise. We look forward to hearing about it on your return. Kind regards Shannon
Successful booking 😁
We came into the shop in Broughty Ferry with quite vague idea of our destination but specific ‘no go ‘ places + limiting filters in type of holiday ( all inclusive/ 4*/from Edinburgh.
Cerys was extremely helpful and trawled through so much , always very polite and friendly. After an hour we had it all booked and looking forward to a wonderful trip.
3 mei 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Rhodes, we look forward to hearing all about it on your return. Kind regards Shannon
Our annual holiday
We were given the best attention by staff and advised as to the most cost effective time to travel to our preferred destination and best flight times to suit us. This is the third year we have booked with Hays Travel and return because of the service we receive.
30 april 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Lanzarote and we look forward to hearing all about it on your return. Kind regards Shannon
All the staff are so friendly and…
All the staff are so friendly and welcoming.Always happy to help ensure we have a great holiday
1 mei 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Alicante, we look forward to hearing all about it on your return. Kind regards Shannon
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Poor experience booking trip
We were excited to book our trip, the local store had details in advance. On booking too many errors arose. Our name was spelt wrongly on the booking despite being advised and initially noted down correctly. This meant it couldn’t be ‘ticketed’ because they needed to be updated our name and could take 48 hours. Mistakes happen. Because of this we couldn’t pick plane seats for some time, not the biggest issue, but another issue in the customer service provided. We had 3 different ref codes, Hays, TUI and one for the flights/Airline, so confusing for a “package TUI” holiday. Still not sure why they booked it through TUI when the hotel and flights appeared to be booked individually. Hays customer service later confirmed our teenage son was the lead passenger?? When these issues were queried at the local shop, the response given was not the reality. Anyways, we had a fab holiday and will not return to Hays again.
1 maart 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your feedback Mrs Spencer. I have called you today to discuss your experience in a bit more depth and have left you a voicemail. I can assure you that the service you have received is not the standard that we pride ourselves on. With regards to the different references I am more than happy to talk you through these but I can understand why this was confusing. I am however pleased to hear that you had a nice holiday. I look forward to speaking you in the coming days. Vicky - Branch Manager
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Corfu, we look forward to hearing all about it on your return. Kind regards Shannon
Very helpful and friendly staff.
21 april 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Italy, we look forward to hearing all about it on return. Kind regards Shannon
Faultless Service
My booking experience with Nicola was excellent. Nicola was very professional, informative, extremely helpful, very friendly and fun. She put myself and my sisters very much at ease. She very confident in all outcomes to our queries. She has built a perfect holiday package for us and I am extremely happy with everything. I would certainly use your services again.
26 april 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a lovely time in Thailand exploring. We look forward to hearing all about it on return. Kind regards Shannon
Always a lovely welcome to Broughty …
Always a lovely welcome to Broughty Ferry office and first class service especially from Holly
26 april 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time away on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, Thank you for booking your 2027 ambassador cruise with us. We look forward to hearing all about it on your return. Kind regards Shannon
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, Thank you for booking your 2028 ambassador cruise with us. We look forward to hearing all about it on your return. Kind regards Shannon
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.