As soon as we walked in the shop, we were maid welcome by Bailey, he booked our last holiday. We told him what we were looking for, and that was that, he took over, next thing he said everything is d... Toon meer
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Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... Toon meer
Excellent advice and detail about our holiday given by Fion. She gave us many options and choices. Booking with deposit for faultless.
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, Verenigd Koninkrijk
- 02922402573
4,9
Uitstekend
629 reviews
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Antwoord van Hays Travel - Caerphilly
We appreciate your kind words! We are so glad our staff was lovely, quick, and efficient for you. Thank you for your review!
Kind regards
Rosanne
It was my first time in hays travel in…
It was my first time in hays travel in Caerphilly, Richelle who helped me find a cruise was professional, friendly, helpful listened, knowledgeable explained everything clearly and gave lots of advice and took her time filling out things that I needed to know and do. She has dates that I have to meet with her to fill in rest of forms to go on the cruise. She put my mind at rest and made my time there enjoyable. The atmosphere in the shop was warm and welcoming and I will definitely book a holiday again through them.
31 maart 2026
Antwoord van Hays Travel - Caerphilly
Hi Emma, We're so happy to hear that you enjoyed your first experience in our Caerphilly branch. We appreciate your kind words regarding the assistance you received in planning your cruise. Thank you for your positive feedback, we look forward to assisting you with your future bookings :)
Kind regards
Richelle
Antwoord van Hays Travel - Caerphilly
Paul Griffiths,
We appreciate your fantastic feedback! We are so happy to hear that you received excellent service from our team. Thank you!
Kind regards
Hays Travel Caerphilly
Superb staff
We always find the staff in this branch brilliant since we started using it overca year ago. Always so helpful and knowledgeable and go the extra mile to help customers and each other through sharing information and helping colleagues when necessary. Will return and book further holidays in future for sure.
28 maart 2026
Antwoord van Hays Travel - Caerphilly
PETERMM,
We appreciate you taking the time to leave us such a complimentary review. We're so happy to hear that you consistently have such positive experiences with our team. We look forward to helping you book future holidays!
Kind regards
Hays Travel Caerphilly
The staff member was brilliant very…
The staff member was brilliant very professional and very helpful
22 maart 2026
Antwoord van Hays Travel - Caerphilly
George Barclay,
We appreciate your positive feedback and are so glad to hear that our staff member was helpful and professional for you.
Kind regards
Hays Travel Caerphilly
Bailey was professional and informative…
Bailey was professional and informative and helpful
22 maart 2026
Antwoord van Hays Travel - Caerphilly
ROBINSON,
We appreciate your kind words. We're happy to hear that our team member was helpful, professional, and informative.
Kind regards
Hays Travel Caerphilly
Booking for three.
I was welcomed into the shop. Although I had done some research about where I wanted to go, I felt Ffion understood my needs and was very helpful. She was happy to look at various options until I was able to make an informed decision.
18 maart 2026
Antwoord van Hays Travel - Caerphilly
Jackie Griffiths,
We're happy to hear that you felt welcomed and supported in making an informed decision. Thank you for sharing your positive experience with us!
Kind regards
Hays Travel Caerphilly
We received thorough and helpful advice…
We received thorough and helpful advice from Richelle at the Caerphilly branch of Hays Travel.
We wanted to book a trip to Rome with a couple of excusions. Richelle had been so was able to advise us on the best location to stay within Rome and had a list of hotels we might like.
In the end we were able to book a hotel that we both thought seemed ideal and in a great location. Excusions and flights were also taken care of. Great service!
4 maart 2026
Antwoord van Hays Travel - Caerphilly
Thank you so much for your lovely comments, so glad I could help :) excited to hear all about it when you get back!
Kind regards
Richelle
Antwoord van Hays Travel - Caerphilly
We appreciate you highlighting our team's helpfulness and expertise, we are delighted to have met your expectations :)
Kind regards
Richelle
Helpful, Informative, professional experience
Helpful, informative and friendly. Everything arranged, booked in a very professional manner. Felt supported.
2 maart 2026
Antwoord van Hays Travel - Caerphilly
Thank you so much for a lovely review
Amazing experience with hay’s
The lady was so helpful making g a stressful situation a lot easier
4 maart 2026
Antwoord van Hays Travel - Caerphilly
Tracy Kibg,
We appreciate you taking the time to leave a review. We are so happy to hear that we made your experience easier during a stressful time.
Kind regards
Hays Travel Caerphilly
Antwoord van Hays Travel - Caerphilly
MRSPRITCHARD,
We appreciate your kind words. We are so glad that you found our team member to be friendly, lovely, and helpful during your visit.
Kind regards
Hays Travel Caerphilly
Excellent place to book holiday.
Always made very welcome. Manager, Bailey, is an absolute gentleman. Nothing is too much trouble for him. He will be the first person we will be looking for, later this year, for our next holiday.
19 februari 2026
Antwoord van Hays Travel - Caerphilly
Gerald Ferguson,
We're happy to hear that you feel so welcome and that our service is helpful. We appreciate your kind words and look forward to helping you with your next holiday!
Kind regards
Hays Travel Caerphilly
Very helpful polite,went to great…
Very helpful polite,went to great lengths to provide the best cruise deal.
17 februari 2026
Antwoord van Hays Travel - Caerphilly
Andrea,
We appreciate you taking the time to leave us such a great review! We're so glad that we could provide you with a wonderful cruise deal.
Kind regards
Hays Travel Caerphilly
As always the staff go over and above…
As always the staff go over and above with there knowledge and help particularly Bailey who has taken care of our needs several times and we will return to him
22 februari 2026
Antwoord van Hays Travel - Caerphilly
Mr Edwards,
We appreciate you taking the time to share your kind words. We are happy to know that our team's expertise and support have consistently met your expectations.
Kind regards
Hays Travel Caerphilly
Good service
You're agent Ceri was. Knowledgeble patient to our needs she never gave up and found something for us we were also offered a cup of tea / coffee by youre other staff Which was welcoming after been in the shop for a while Ceri also found us a cruise for June 10/10
22 februari 2026
Antwoord van Hays Travel - Caerphilly
Mr and Mrs Braithwaite,
We appreciate you sharing your experience. We're so glad to hear that our agent was knowledgeable and patient, and that you were able to find the perfect cruise. Thank you for your kind words!
Kind regards
Hays Travel Caerphilly
Richelle is so good and thorough
Richelle is so good and thorough, she’s on our level. In fact we love visiting the shop as all the staff are so friendly
7 februari 2026
Antwoord van Hays Travel - Caerphilly
Anthony,
We are so happy to hear that you find our team friendly and that you appreciate the thorough service you receive. Thank you for your kind words!
Hays Travel Caerphilly , Hays Travel
The staff are very helpful
The staff are very helpful, will answer all the questions asked. Friendly and polite.
15 februari 2026
Antwoord van Hays Travel - Caerphilly
Christopher Snow,
We appreciate you taking the time to share your experience. We're happy to hear that our team was helpful, friendly, and polite.
Hays Travel Caerphilly , Hays Travel
Antwoord van Hays Travel - Caerphilly
Leona,
We appreciate your recommendation and are so happy to hear that our staff were helpful and friendly during your visit with us.
Hays Travel Caerphilly , Hays Travel
Antwoord van Hays Travel - Caerphilly
Mr Robert Flye,
We're glad our team was so helpful during your visit! We appreciate you taking the time to share your positive experience with us.
Hays Travel Caerphilly , Hays Travel
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