Jacqui and the team are great, they are professional and help you with your dream holiday explain everything in great detail, if they are unsure they will find out and get back to you. Jacqui even wor... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Peter made me feel very calm and comfortable about booking my holiday. He explained about the area that I was enquiring about and managed to get me a better deal for what I was looking for. He was ver... Toon meer
Bedrijf heeft geantwoord
We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Bedrijf heeft geantwoord
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
37 Queen Street, CF10 2AS, Cardiff, Verenigd Koninkrijk
- 02921433032
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The Brown,s first trip with Hays
First time to Hays Travel We were made most welcome and our holiday was booked following excellent advice
17 februari 2026
Antwoord van Hays Travel - Cardiff
Hello Gareth
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
The representative was great at looking…
The representative was great at looking at deals and advice on our small break
11 februari 2026
Antwoord van Hays Travel - Cardiff
Hello Richard
We appreciate you sharing your kind words! We're happy to hear that our travel advisors are helpful and understanding of your requests, and assisted with your travel needs.
Kind Regards
Peter - Assistant Manager
Put a holiday on hold for 4 for 24…
Put a holiday on hold for 4 for 24 hours till I booked holiday leave in work. when I rang to pay deposit and book for 3 instead of 4 people still keeping 2 rooms price went up by £448. Which i thought excessive. I booked a d paid because holiday leave was booked in work
10 februari 2026
Antwoord van Hays Travel - Cardiff
Good Morning Mrs Pillar
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am sorry to hear that you are disappointed with the final cost of your holiday however we did have to realise the previous held option and re cost the package due to one passenger not being able to travel. Unfortunately during this process the air fair did increase and also the solo occupancy room would have increased the cost for the party.
We always aim to provide the highest level of customer satisfaction however we have no control over live costings but will always try our best with price.
I hope this explains things more clearly and we will be on hand throughout your holiday journey with us to assist with anything you may need.
Kind Regards
Helen - Branch Manager
Excellent service
Travel advisors always helpful, pleasant and understanding of my requests..I was kept informed of changes in flight times and assisted in provided travel insurance for myself and travel companion.
10 februari 2026
Antwoord van Hays Travel - Cardiff
Helen,
We appreciate you sharing your kind words! We're happy to hear that our travel advisors are helpful and understanding of your requests, and assisted with your travel needs.
cardiff, Hays Travel
Nia was extremely helpful in finding my…
Nia was extremely helpful in finding my holiday ☆☆☆☆☆
8 februari 2026
Antwoord van Hays Travel - Cardiff
Khristine Davies ,
We appreciate you taking the time to leave us such a fantastic review. We are so happy we could help you find your holiday.
cardiff, Hays Travel
Antwoord van Hays Travel - Cardiff
Hello Christina
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
I always use Hays Travel for our…holidays
I always use Hays Travel for our booking holidays. Jaqui always looks at all options available and understands your needs
15 februari 2026
Antwoord van Hays Travel - Cardiff
Thankyou so much for taking the time to complete the survey and for your kind words, we will pass these comments onto Jacqui, Reagrds Helen Branch Manager
Communication on a daily basis is…
Communication on a daily basis is really good - like you haven’t been forgotten about :-) Also the agent trying to find something suitable for you and sending regular emails regarding different hotels etc
14 februari 2026
Antwoord van Hays Travel - Cardiff
Hello Alison
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Perfect Holiday
Stephanie was professional and friendly as usual.
Jackie who made the initial search was so helpful as well.
Last year’s holiday was truly amazing and hopefully this year will be the same or better.
14 februari 2026
Antwoord van Hays Travel - Cardiff
MrsMiliSuarez-Al-Nashy,
We appreciate you sharing your kind words regarding the assistance you received from our team members. We are happy to hear that you had an amazing holiday last year and hope you have another great one this year!
Hays Travel
Helen at the Cardiff store was…
Helen at the Cardiff store was excellent. Listened to what holiday I was hoping to arrange and was straight onto arranging it. Very attentive and provided me with exactly what I was hoping for. Very quick and smooth.
10 februari 2026
Antwoord van Hays Travel - Cardiff
Huw,
We appreciate you taking the time to share your experience. We're so glad that we could provide you with exactly what you were hoping for in a quick and smooth manner.
Hays Travel
Never had a bad experience at hays…
Never had a bad experience at hays travel, all the staff are fab at Queen St Cardiff and committed in finding the right holiday for you.
11 februari 2026
Antwoord van Hays Travel - Cardiff
Mr Redford,
We appreciate you taking the time to share your positive experience. We're so happy to hear that our team consistently provides excellent service in finding your perfect holiday.
Hays Travel
Debbie was so helpful as usual
Debbie was so helpful as usual, she's a credit to Hays Travel
11 februari 2026
Antwoord van Hays Travel - Cardiff
Glenys,
We appreciate your kind words! We are so happy to hear that our service was helpful. Thank you for taking the time to leave us a review.
Hays Travel
Antwoord van Hays Travel - Cardiff
Hello Barbara
We appreciate your positive feedback and are so happy that our team could be of assistance to you; thank you for the review.
Hays Travel
Queen Street Cardiff…
We went into Queen Street Cardiff branch and sat down with Peter who was so informative and helpful we ended up booking our Canada trip. He listened to what we wanted and needed and with no pressure put together exactly what we wanted.
7 februari 2026
Antwoord van Hays Travel - Cardiff
Susan,
We're happy to hear that your experience booking your Canada trip was so positive and informative. We appreciate you highlighting the attentive service you received. Thank you for your feedback.
Hays Travel
Great help from Jacquie and Stephanie.
4 februari 2026
Antwoord van Hays Travel - Cardiff
Isobel Purcell,
We appreciate your positive feedback and are so happy that our team could be of assistance to you; thank you for the review.
Hays Travel
Courteous and efficient service.
3 februari 2026
Antwoord van Hays Travel - Cardiff
Hello Gareth
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Really great service
Really great service , from help in identifying where to go then very patiently helping us with finding hotels, travel and even airport parking . Jacqui in Cardiff centre branch can’t be recommended highly enough . We are very excited about our anniversary holiday to Italy - Thank you!
31 januari 2026
Antwoord van Hays Travel - Cardiff
Hello Jo
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Hays Travel Cardiff were Amazing
We had a lovely hour on Friday morning with Hays in Cardiff. My sister and I were looking for a 4/5 days break in October for my birthday. Nia was extremely helpful, she was very patient and trawled through holidays until we found a wonderful 4 night break on Corfu. Personally I love visiting a travel agent as it's such a personal experience. We're always happy with Hayes and their welcoming staff. We have already booked our September holiday with them. They have been our choice of agent for a few years now and will continue to be in the future.
Thank you Hayes
30 januari 2026
Antwoord van Hays Travel - Cardiff
Diane,
We're happy to hear that you had a lovely experience planning your birthday break with us. It's great to know that our team provided a personal and helpful service. Thank you for your continued loyalty; we appreciate your feedback.
Hays Travel
Antwoord van Hays Travel - Cardiff
Lynn,
We appreciate your kind words and are so happy to know our staff was helpful and sociable!
Hays Travel
I popped in to ask some questions and…
I popped in to ask some questions and walked out with a holiday. It was really friendly service, informative and helpful. Fully recommend
29 januari 2026
Antwoord van Hays Travel - Cardiff
Sian Rees,
We are happy to hear that you had such a positive and helpful experience in our office. Thank you for recommending our services to others!
Hays Travel
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.