Caroline did an amazing job. We are a group of 8 with different needs and requirements. Nothing was too much trouble for her and she researched alot to get us the right holiday.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve used Caroline for nearly 30 years to book all my holidays, and I wouldn’t use any one else, very helpful, does an amazing job 👍🏻
Caroline responded quickly to our holiday request. She gave us 4 different options for the hotel we chose. She gave us different flight times, prices , dates & durations. After we made our choice she... Toon meer
Bedrijf heeft geantwoord
25th Wedding anniversary holiday. I contacted Caroline by email with our special holiday requirements and it was booked within minutes with a couple of emails to confirm fine details and a quick and e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Personal Travel Consultant Caroline Metcalf, DH7, Burnhope, Verenigd Koninkrijk
- 01207 762006
4,9
Uitstekend
257 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Hays Travel - Caroline Metcalf
Thanks so much Rachel. Hope you have a fantastic time!
Caroline was very helpful and…
Caroline was very helpful and knowledgeable. Felt very confident booking with her.
10 maart 2026
Antwoord van Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Sharon, I really appreciate it. Caroline
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Graeme!
Fabulous service as always to book our…
Fabulous service as always to book our family holiday. Thank you so much Caroline.
1 februari 2026
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback George!
A superb service
A superb service once again from Caroline. Very efficient, professional and caring to our needs.
4 februari 2026
Antwoord van Hays Travel - Caroline Metcalf
Aw thanks so much Tony, I really appreciate you taking the time to leave another lovely review. Thanks again Caroline
Caroline Metcalf go’s above and beyond…
Caroline Metcalf go’s above and beyond with her help and assistance to find us a holiday to fit in with all of our requirements , Caroline has helped us find the perfect holiday for about 10 years now.
4 februari 2026
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your wonderful feedback — it truly means the world to me! 💛
I’m absolutely delighted that I’ve been able to help you find the perfect holidays over the past 10 years. It’s always such a pleasure working with you and making sure every trip fits exactly what you’re looking for.
Your loyalty and trust mean everything, and I can’t wait to help you plan many more amazing holidays in the years ahead! ✈️🌴
Thank you again for your kind words — they’re so appreciated.
Caroline was amazing as she always is
Caroline was amazing as she always is. Nothing is too much bother for her. I don’t book anywhere else.
27 januari 2026
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Davy!
Caroline is amazing
Caroline is amazing. I have booked several
Holidays with her now and she goes above and beyond to find the best deal that suits. You will
Not find anyone better to get you the best deals around with follow up support
17 januari 2026
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Ben, I really appreciate it!
Excellent .very good servce will…
Excellent .very good servce will alwaysbook with caroline great
23 januari 2026
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Garry!
Florida family holiday
Caroline listened to what we wanted for a family holiday and what we expected from one. She recommended a few places and we picked our perfect destination. She looked into absolutely everything for us and went over and beyond to help.
15 januari 2026
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback!
It was an absolute pleasure helping you plan your Florida family holiday. It will be here before you know it! Thanks again Caroline
***** again!
***** again for the overall experience of booking our holiday. We will continue to book with Caroline for all our future trips 😎
11 januari 2026
Antwoord van Hays Travel - Caroline Metcalf
Thanks so much Est! Enjoy Rome x
Great service as always from Caroline
10 januari 2026
Antwoord van Hays Travel - Caroline Metcalf
Thanks for the lovely review Anne
Caroline is the best
Caroline is the best! I emailed for a price for Vienna. She provided the information so quickly and thoroughly providing alternatives. Within a couple of hours we were booked and all details provided. I literally would not go to anyone else for my holiday bookings.
9 december 2025
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for the lovely feedback Denise. Caroline x
Holiday booked with Caroline
As always phoned Caroline with a possible holiday and we booked it there and then quickly and efficiently
14 november 2025
Antwoord van Hays Travel - Caroline Metcalf
Thanks so much for your feedback John :)
Summer 2027 Booking
We always use Caroline for our holiday bookings and would not use anyone else. Always so very helpful, professional with the added personal touch which is lovely. We only booked yesterday for 2027 and have already received our documents via email and unbelievably through the post too. Many thanks Caroline 😊
12 november 2025
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for the lovely review Steve :)
As always Caroline provides an excellent service in booking my holiday
As always Caroline provides an excellent service, she keeps me informed and always looks for the perfect holiday to ensure I have a lovely time , I would recommend to family and friends to go to Hays for any travel needs x
21 oktober 2025
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback
Best travel agent ever …
Even though Caroline’s a close personal friend of ours she still goes that extra mile for us , her attention to detail is impeccable and even when our requests are a bit sketchy she always seems to know exactly what we want even when we don’t, in this world of people wanting to save a few quid by doing things yourself as long as she’s in the travel industry we would never do or go anywhere else for our holidays as she always comes up trumps.
11 oktober 2025
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Tommy
Founding the holiday of our dream
Caroline was excellent. She talked us though everything. She found our holiday that we dreamed off. Thank you
15 oktober 2025
Antwoord van Hays Travel - Caroline Metcalf
Thank you so much for your kind feedback Louise :)
Caroline is an amazing travel agent
Caroline is an amazing travel agent, always goes above beyond, than you so much for book another holiday for us 🤩
4 oktober 2025
Antwoord van Hays Travel - Caroline Metcalf
Thanks so much for the lovely review Vicky!
Caroline makes the process of booking so easy
I always book with Caroline but attempted via the website of a well known travel company as she was on holiday. I know why I book via Caroline. Professional and efficient and lovely with it - unlike the website
3 oktober 2025
Antwoord van Hays Travel - Caroline Metcalf
Thanks for the lovely review Ali!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.