We met with Geraldine. She was friendly, helpful and made us feel relaxed and listened to. I use an electric wheelchair and Geraldine showed an understanding of the issues I might encounter on holiday... Toon meer
Locatie
Wijzig locatieCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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Lees wat reviewers zeggen
Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
Bedrijf heeft geantwoord
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... Toon meer
Bedrijf heeft geantwoord
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, Verenigd Koninkrijk
- 02892290223
5,0
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Straight forward service staff very…
Straight forward service staff very helpful and pleasant great service all over
25 januari 2026
Antwoord van Hays Travel - Castle Court
Michele,
We appreciate you taking the time to leave us a review! We are so happy to hear our staff were helpful and pleasant.
Hays Travel
Geraldine was very helpful and patient…
Geraldine was very helpful and patient she helped me to pick my destination for me and my family and we are looking forward to our holiday
1 februari 2026
Antwoord van Hays Travel - Castle Court
Hi Peter,
We appreciate you taking the time to share your experience. We're so glad we could assist you in planning your family holiday, and we hope you have a wonderful time.
Thanks Laura
Helpful
Lovely girl helped us ,couldn't have been more helpful I'm not good at remembering names but I think she was Geraldine
30 januari 2026
Antwoord van Hays Travel - Castle Court
Hi Sheelagh,
We're happy to hear that our team member was so helpful! We appreciate you taking the time to share your positive experience with us.
Best regards Laura
Geraldine was so helpful as always
Geraldine was so helpful as always, great service and very pleasant experience
23 januari 2026
Antwoord van Hays Travel - Castle Court
Hi Tracey ,
We appreciate you taking the time to leave us such a wonderful review! We are so glad you had a great and helpful experience.
Best regards Laura
Response very swift and professional
30 januari 2026
Antwoord van Hays Travel - Castle Court
We appreciate your positive feedback and are so happy to hear that you found our response swift and professional.
Best regards Laura
Very helpful staff member chole
Very helpful staff member chole. Very helpful and assisted me with all my questions. The booking process was very easy and quick
29 januari 2026
Antwoord van Hays Travel - Castle Court
Hi Ella,
We appreciate you taking the time to leave us such a wonderful review. We are so glad that we Chloe could assist you and make the booking process easy and quick!
Regards Laura
Lovely friendly helpful girl Chloe ..
27 januari 2026
Antwoord van Hays Travel - Castle Court
Kathleen,
We appreciate your kind feedback regarding the service you received; we will ensure your comments are shared with the team.
Hays Travel
Fantastic!
The process of looking through the options and flexibility was fantastic.
Really good process and excited for our break
26 januari 2026
Antwoord van Hays Travel - Castle Court
Mr Sean McCloskey,
We're happy that you found great flexibility and options during the booking process. We hope you have a fantastic and memorable break. Thanks for the review!
Hays Travel
We booked our holiday in castlecourt…
We booked our holiday in castlecourt Belfast with ROB. HE was great. My husband uses a mobility scooter and ROB checked our hotel choices for scooter parking charging etc. Also our disability assistance with the airport. He's a lovely man. 10/10 .
25 januari 2026
Antwoord van Hays Travel - Castle Court
We're happy to hear that your holiday booking experience was great! It's wonderful to hear that Rob was able to assist with your specific needs and provide excellent support. Thank you for your positive feedback.
Regards Laura
Hays Travel
We had Josh who was very helpful and…
We had Josh who was very helpful and pleasant and was able to find what we wanted for our holiday
25 januari 2026
Antwoord van Hays Travel - Castle Court
Thank you Doreen,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found what you wanted for your holiday. Regards Laura
Hays Travel
Twas a seamless process to book my…
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had it booked flawlessly, please give this lady some credit she's a true professional. Looking forward to my group trip Thanks Hays Belfast I'll certainly book through ye again. Have a grand weekend. Aidan M Murray.
23 januari 2026
Antwoord van Hays Travel - Castle Court
Thank you Aidan, We appreciate you taking the time to share your booking experience for your trip to Jordan. We are so glad that Chloe was helpful and professional. We look forward to helping you with future travel plans.
Thanks Laura
Antwoord van Hays Travel - Castle Court
Thank you for booking your holiday with us, we are happy to hear the process was quick and easy for you.
Regards Laura
I had a very good customer experience
I had a very good customer experience. Chloe was very helpful.
19/01/26
Castlecourt Belfast
20 januari 2026
Antwoord van Hays Travel - Castle Court
customer,
We're happy to hear that you had a very good experience. We appreciate you taking the time to share your feedback with us.
Hays Travel
Excellent customer service
Excellent customer service, holiday booked within minutes.
18 januari 2026
Antwoord van Hays Travel - Castle Court
Mrs Donnelly,
We appreciate your feedback and are so happy we could provide excellent customer service and book your holiday quickly for you.
Hays Travel
Was very helpful on booking our…
Was very helpful on booking our holiday and very pleasent
12 januari 2026
Antwoord van Hays Travel - Castle Court
Barbara,
We appreciate your kind words and are so happy we could assist you in booking your holiday. We hope you have a wonderful time!
Hays Travel
Antwoord van Hays Travel - Castle Court
customer,
We're so happy to hear that you had such a positive experience. We appreciate your feedback very much.
Hays Travel
Great service from strat to finish
Great service from strat to finish, this was my 1st time using Hays travel and I’ll definitely be usual them again
17 januari 2026
Antwoord van Hays Travel - Castle Court
Robert,
We are happy you received great service from beginning to end and will use us again. We appreciate your feedback and look forward to booking for you.
Hays Travel
Member of staff was absolutely brilliant, and gave answers to all our questions in a very professional and friendly way
Member of staff was absolutely brilliant
10 januari 2026
So friendly and helpful in everyday go…
So friendly and helpful in everyday go out of their way to get you the right and best deal for you etc so thanks a million Geraldine happy kids happy mum.
18 januari 2026
The girl was do helpful
31 december 2025
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