Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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Lees wat reviewers zeggen
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... Toon meer
Bedrijf heeft geantwoord
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... Toon meer
Bedrijf heeft geantwoord
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thank... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, Verenigd Koninkrijk
- 02892290223
5,0
Uitstekend
1K reviews
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Everything good from start to finish.
16 augustus 2026
Antwoord van Hays Travel - Castle Court
David ,
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us.
Kind Regards
Hays Travel Castle Court
Cruise holiday booked :-)
Dropped in recently with mum to get another price for 1st time cruise. We hadn't a clue however, Geraldine was so lovely explaining everything and our options. So we went with Hays in the end, thanks for your help Geraldine :-)
17 augustus 2026
Antwoord van Hays Travel - Castle Court
Ciaran,
Thank you for your wonderful review! We are so pleased to hear that our team was able to provide such a helpful and informative experience for your first cruise. We hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
This company is always very helpful and…
This company is always very helpful and always go above and beyond to get us the perfect holiday. Booking process is smooth and staff are very helpful.
19 augustus 2026
Antwoord van Hays Travel - Castle Court
Deirdre Moylan,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you find our team helpful and our booking process smooth. We always strive to go above and beyond for our customers.
Kind Regards
Hays Travel Castle Court
Made to feel welcomed the second we…
Made to feel welcomed the second we walked in. The process was tailored to us to suit our needs with no fuss. Very helpful and felt at ease booking our holiday. The girl that sorted us is amazing at what she does and I would recommend going to her to anyone. Il be there again to book.
21 augustus 2026
Antwoord van Hays Travel - Castle Court
Lara,
Thank you for your wonderful feedback! We are so pleased to hear that you felt welcomed and at ease, and that the process was tailored to your needs. We look forward to seeing you again soon.
Kind Regards
Hays Travel Castle Court
The service was exceptional maria was…
The service was exceptional maria was so friendly and professional and made the whole process easy for us
23 augustus 2026
Antwoord van Hays Travel - Castle Court
Evelyn Green,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such friendly and professional service, making your experience an easy one.
Kind Regards
Hays Travel Castle Court
Antwoord van Hays Travel - Castle Court
Christine,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be nice and very helpful. We truly appreciate your kind comments.
Kind Regards
Hays Travel Castle Court
Brilliant
I tortured poor Josh so many times and he was very patient and helped me so much would definitely recommend lol
11 augustus 2026
Antwoord van Hays Travel - Castle Court
erin,
Thank you for your wonderful review! We are so pleased to hear that our colleague was very patient and helpful, making your experience with us so positive.
Kind Regards
Hays Travel
Siobhan
Booking made easy as usual… cannot…
Booking made easy as usual… cannot complain about the standards of hays travel.
Megan (castle court) made the whole process so smooth and easy.
17 augustus 2026
Antwoord van Hays Travel - Castle Court
Hi Louise,
Thank you for your wonderful feedback!
We are so pleased to hear that the booking process was smooth and easy for you and we hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
We always book with hays because the…
We always book with hays because the staff are ever so friendly and very helpful 👍🏻
16 augustus 2026
Antwoord van Hays Travel - Castle Court
Thank you for your wonderful feedback, Stephen! We are so pleased to hear that our staff are friendly and helpful, and we truly appreciate your continued loyalty.
Kind Regards
Hays Travel Castle Court - Megan
Antwoord van Hays Travel - Castle Court
Hi Paul,
Thank you very much for your kind review. We hope you have a lovely trip.
Kind regards,
Hays Travel Castle Court - Megan
The travel agent we booked with went…
The travel agent we booked with went above & beyond very professional potile helpful & lots of knowledgeable on the trip we wanted to book, lovely to experience such good customer service 🌟
14 augustus 2026
Antwoord van Hays Travel - Castle Court
Ssingleton Mo,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our travel agent. It's fantastic to know that their professionalism and knowledge made your booking experience so enjoyable. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Castle Court
I have always booked with Hays travel…
I have always booked with Hays travel because they're very efficient and professional in the way they handle things for your holiday
12 augustus 2026
Antwoord van Hays Travel - Castle Court
Kieran,
Thank you for your wonderful feedback! We are so pleased to hear that you always choose us because of our efficient and professional service in handling your holiday arrangements.
Kind Regards
Hays Travel Castle Court
Antwoord van Hays Travel - Castle Court
Hi Sarah,
Thank you for your 5-star review. Your kind words are greatly appreciated and we hope you have a fantastic trip!
Kind Regards
Hays Travel Castle Court
Laura was extremely helpful
My friend and I were booking a cruise for a group 5Oh holiday next year. Laura was extremely helpful and friendly . She explained everything in detail. My friend and I will both require assistance on the cruise and Laura ensured it was noted on our booking and what it entailed. We are traveling as a group of 4 , Laura managed to get us two balcony rooms beside each other ,My friend and I were both very happy with our experience as we had been to another travel agent previously for a 2nd quote and they were not as helpful or friendly. Laura was very knowledgeable and was able to answer all our questions.She has given us her contact details if we require any further assistance. The overall experience was seamless. Thank you Laura
7 augustus 2026
Antwoord van Hays Travel - Castle Court
Hi Seaneen,
Thank you for sharing your wonderful experience! We are so pleased to hear that you received such helpful and friendly service. We truly appreciate your kind words and we hope you all have an amazing time on your cruise!
Kind Regards
Hays Travel Castle Court
Friendly and professional I rang s…
I rang to make a deposit on a Rory's travel trip and the guy I spoke to couldn't have been more helpful.
6 augustus 2026
Antwoord van Hays Travel - Castle Court
We're so happy to hear that our team provided such helpful service for your Rory's travel trip deposit! We appreciate your kind words.
Kind Regards
Laura - Hays Travel Castlecourt
I had a great experience as Josh in…
I had a great experience as Josh in Belfast Castle Court store is a great travel agent and nothing is a bother to him, so polite and helpful and full of information, he's a credit to hays travel
4 augustus 2026
Antwoord van Hays Travel - Castle Court
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you found our team member to be so helpful and full of information. We truly appreciate your kind words.
Kind Regards
Laura
Went in to book Holidsy and Maria was…
Went in to book Holidsy and Maria was very helpful ☺️ always gors out off her way
4 augustus 2026
Antwoord van Hays Travel - Castle Court
David Johnston,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and went above and beyond to assist you with your holiday booking. We truly appreciate your kind words.
Kind Regards
Hays Travel
Siobhan
The staff where Absolutely amazing,
The staff where Absolutely amazing,
I called in told them what I seen and wanted and within 20 minutes my holiday was booked & payed, I had i slight issue with the booking afterwards, went back explained the situation and just like that it was all sorted, I would definitely recommend anyone to go and speak with the girls they where great helping me with everything 😊
2 augustus 2026
Antwoord van Hays Travel - Castle Court
Craig,
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you efficiently and resolve your booking issue so quickly. We truly appreciate your recommendation.
Kind Regards
Hays Travel Castlecourt
Great Advice and Excellent Service
From initially enquiring with Megan on a bespoke holiday plan in Hays Castle Court through to confirming our booking, the service and advice has been A1. Megan was especially helpful and her knowledge helped me make up my mind, particularly with regards to the final choice of destination.
31 juli 2026
Antwoord van Hays Travel - Castle Court
Thank you John, for your wonderful review! We are so pleased to hear that our team provided such excellent service and made your booking experience easy. We appreciate your kind words and look forward to assisting you with future travel plans.
Kind Regards
Laura Hays Travel Castlecourt
From the moment i walked in i was…
From the moment i walked in i was greeted with a friendly hello and smile the staff made sure i got the right holiday for me with great hotels.
24 juli 2026
Antwoord van Hays Travel - Castle Court
Robert,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a positive experience and helped you find the perfect holiday with great hotels.
Kind Regards
Hays Travel Castle Court
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