It was easy to book a holiday. The lady who helped us was very knowledgeable and made it straight forward. Everything has been organised to make it a stress free experience. Very happy customer.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I popped into Hayes travel with 3 destinations in mind for next years city break with 2 school friends, came out 45 minutes later all booked, (we’re off to Malta) deposit paid, + car park, Holiday ins... Toon meer
Bedrijf heeft geantwoord
Usual friendly and efficient service. The staff are always very patient and helpful. Michael dealt with our booking with humour and care. Thanks once again to him and Emma
Thanks to Chloe who was very efficient in booking my holiday over the phone, always great service & very quick to sort everything out! I can highly recommend the girls at Hays in Colchester!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
12 Trinity Square, CO1 1JR, Colchester, Verenigd Koninkrijk
- 01206807925
4,9
Uitstekend
734 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Helpful and friendly staff
Very helpful staff, very Informative and answered all our queries.
28 oktober 2025
Antwoord van Hays Travel - Colchester
Thank you for your 5* review, we appreciate your repeat custom and look forward to seeing you in store again soon to book many more amazing holidays.
Spoke to Chloe and booked holiday for…
Spoke to Chloe and booked holiday for nex t year.
Cloe was very efficient and helpful in finding the holiday we wanted , the same hotel we enjoyed in September.
Always book from Hayes as for person's of an age such as us, you take great care and even print booking passes etc. for us. Great service 😁
25 oktober 2025
Antwoord van Hays Travel - Colchester
Thank you for the 5* review, we appreciate your repeat custom and look forward to seeing you in store again soon to book some more amazing holidays.
Very helpful
Very helpful. Polite the atmosphere inside the room was calming and relaxing.
19 oktober 2025
Antwoord van Hays Travel - Colchester
Thank you for the 5* review, we are glad we got everything booked for you and hope to see you in store again soon.
I had come into book a surprise holiday…
I had come into book a surprise holiday for my daughters 18th.
Lady who helped me find it was very helpful in the first place.
When came to book it in shop the young gentleman who booked it and helped me find seats, sort meals and book a lounge for me was so helpful and went above and beyond to make sure everything was perfect.
His customer service was exceptional and he had a lovely manner about him and he made it a fun easy experience.
I can’t remember his name but works in Colchester branch and should be applauded and given a bonus 😀
8 oktober 2025
Antwoord van Hays Travel - Colchester
Thank you for the 5 stars and your positive feedback, we are happy we got the special surprise holiday booked and look forward to seeing you in store again soon!
Antwoord van Hays Travel - Colchester
Thank you for your review, we are glad we got everything booked for you and look forward to seeing you in store again soon
The staff were extremely helpful and…
The staff were extremely helpful and assisted with the finest details and questions. I have a battery mobility scooter which I took with me and all arrangements were made for this. Must say that Jet 2 were extremely helpful and efficient.
15 september 2025
Antwoord van Hays Travel - Colchester
Thank you for your positive review, we appreciate the 5 stars and are glad we booked another holiday for you!
Antwoord van Hays Travel - Colchester
Thank you for your 5* review and your repeat custom
Antwoord van Hays Travel - Colchester
Thank you for the 5 stars! Glad we got everything booked for you! Kind Regards, Chloe
Antwoord van Hays Travel - Colchester
Thank you your 5* review and kind words, we are glad we got everything booked for you and look forward to seeing you in store again soon!
Antwoord van Hays Travel - Colchester
Thank you for your kind review, it is very much appreciated. We are happy we got everything booked for you!
Antwoord van Hays Travel - Colchester
Thank you for taking the time to complete this and for giving us a wonderful 5 stars
I knew what holiday I wanted,what…
I knew what holiday I wanted,what dates, everything,so didn't take long to bring up the relevant details and was booked fairly quickly. I've booked several trips with Hayes and although some of the hotels were not good,I cannot blame Hayes for that
23 september 2025
Antwoord van Hays Travel - Colchester
Thank you for booking yet another holiday with us in store
Very helpful very friend and seemed…
Very helpful very friend and seemed genuinely interested in our trip
30 september 2025
Antwoord van Hays Travel - Colchester
Thank you for the 5* review and kind words, I am so glad we got everything booked for you and I hope you both have a lovely holiday. We look forward to seeing you in store again soon.
Another pleasant interaction with Hays Travel
Today I had the pleasure of being assisted by Chloe. She is always patient and professional and allows as much time as needed to make decisions
27 september 2025
Antwoord van Hays Travel - Colchester
Thank you for giving me a 5* review and your repeat custom. I am glad we got everything booked for you and look forward to seeing you in store again soon.
Travel planning and advice exceeding expectations
Helpful staff offering guidance and assistance in organising our holiday.
14 augustus 2025
Antwoord van Hays Travel - Colchester
Thank you for the 5 star review and your repeat custom, we look forward to seeing you in store again soon to book many more wonderful holidays
Happy experience
Found a holiday that we liked.Popped into your shop in Colchester.All sorted got the dates er wanted etc.Very happy with the experience.Have booked 2 holidays there and will looking to visit again for our next years trips
14 september 2025
Antwoord van Hays Travel - Colchester
Thank you for booking yet another holiday with us, look forward to seeing you in store again soon
Prompt friendly greeting in the shop by…
Prompt friendly greeting in the shop by Mykey who went through our options and dealt with tricky booking for cruise and airline. Grateful for additional help and advice from Emma.
21 september 2025
Antwoord van Hays Travel - Colchester
Thank you for a lovely 5* review, glad we managed to get you seats on the plane and what a way to celebrate Christmas & new year
Nothing was too much trouble for Emma…
Nothing was too much trouble for Emma at the Colchester branch. She was very helpful and went through a lot of things for me. She was very good.
28 augustus 2025
Antwoord van Hays Travel - Colchester
Thank you for booking your many cruises with me over the years, always a pleasure to help with the booking and thank you for giving me 5 stars
Kathryn was amazing so helpful &…
Kathryn was amazing so helpful & professional will definitely book more holidays with Hays
14 september 2025
Antwoord van Hays Travel - Colchester
What a lovely review for our Apprentice, thank you for giving Kathryn 5* and we look forward to seeing you again in store for your next holiday
Knowledgeable
The young lady who arranged our holiday was friendly, knowledgeable and very helpful. As previously with Hays, we felt in safe hands.
13 september 2025
Antwoord van Hays Travel - Colchester
Thank you for the 5 stars, we appreciate your feedback and we are glad we booked everything for you
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.