We had seen a holiday on f/b & called to enquire if it was still available, it was, the girl Adele checked everything It suited us so we were booked within 20 mins lovely girl very pleasant i... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Adele checked all options for us and ensured we received the best price for our holiday. The process was seamless
Bedrijf heeft geantwoord
We’ve just booked our 2026 family cruise with Cathy, and I can’t recommend her highly enough. We spoke at the recent cruise show last Saturday. She made the whole process so easy and stress-free, taki... Toon meer
Bedrijf heeft geantwoord
From booking holiday over the telephone was great service and all very straightforward and stress free. Porto was beautiful and hotel was perfect location and clean although works getting carried out... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 29 Connswater Shopping Centre, BT5 5LP, Connswater, Verenigd Koninkrijk
- 02892290221
4,9
Uitstekend
595 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service!
19 augustus 2026
Antwoord van Hays Travel - Connswater
Thank you for your kind review Claire :)
Staff very efficient and helpful
Staff very efficient and helpful
After booking the holiday, we found out through our own research online, the hotel was up a hill when we had asked for flat due to mobility issues. Staff member contacted relevant people and we were able to change with the admin fee waived. Staff having clearer access to or websites clearly showing accessibility information would be an area of improvement. Having said that, it was handled really well by the staff member Adele in the Belfast Newtownards Rd branch
18 augustus 2026
Antwoord van Hays Travel - Connswater
Hi Leanne,
Thank you for your valuable feedback. We're pleased to hear our team was efficient and helpful in resolving your booking issue. We hope you have a lovely trip :)
I had a great experience interacting…
I had a great experience interacting with Cathy who is so efficient, helpful and knowledgeable
18 augustus 2026
Adele checked all options for us and…
Adele checked all options for us and ensured we received the best price for our holiday. The process was seamless
11 augustus 2026
Antwoord van Hays Travel - Connswater
Thank you for your fantastic 5-star review Nuala, always happy to help :)
They were very helpful and had lots of…
They were very helpful and had lots of great prices for holidays.
14 augustus 2026
Antwoord van Hays Travel - Connswater
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and that you found great prices for your holidays.
We had seen a holiday on f/b & called…
We had seen a holiday on f/b & called to enquire if it was still available, it was, the girl Adele checked everything
It suited us so we were booked within 20 mins lovely girl very pleasant indeed
31 juli 2026
Antwoord van Hays Travel - Connswater
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience booking your holiday with us and that everything was sorted out so quickly for you. We appreciate your kind words.
Friendly staff who understood my needs.
6 augustus 2026
Antwoord van Hays Travel - Connswater
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and understood your requirements.
Excellent service as usual can't fault…
Excellent service as usual can't fault anything
5 augustus 2026
Antwoord van Hays Travel - Connswater
Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service from our team. Your feedback is greatly appreciated.
Cambodia Booking
Actual booking was seamless and Cathy was a pleasure to deal with. Only slight disappoint was the original advertised price was £799 which went to £859 and finally £929. I appreciate the market dynamics but still somewhat disappointed. Also the hotels on the final booking differed from those originally advertised. However we are still looking forward to our trip
28 juli 2026
Antwoord van Hays Travel - Connswater
,
Thank you for your feedback. We're delighted to hear that your booking process was seamless and that Cathy provided excellent service. We understand your disappointment regarding the price changes and the hotel differences, and we appreciate your understanding of market dynamics. We hope you still have a wonderful trip!
The whole process of booking holiday…
The whole process of booking holiday the service is excellent also getting seats downloading boarding passes woz brilliant we only book through hays travel
25 juli 2026
Antwoord van Hays Travel - Connswater
Thank you so much for your wonderful feedback! We truly appreciate your loyalty and look forward to helping you with many more holidays!
From booking holiday over the telephone…
From booking holiday over the telephone was great service and all very straightforward and stress free. Porto was beautiful and hotel was perfect location and clean although works getting carried out atm
2 juli 2026
Antwoord van Hays Travel - Connswater
thank you for your kind review :)
Always book our holidays through…
Always book our holidays through Danielle and she goes,s above and beyond to get us the best deal.
29 juli 2026
Antwoord van Hays Travel - Connswater
Thank you for your wonderful feedback! We're so pleased to hear that you consistently receive excellent service and that we go above and beyond to find you the best deals.
A fantastic down to earth team!
What made our experience great is, the Hayes travel team are so down to earth to talk to. You go in with the type of holiday you want in your head and they make it happen and within your budget.
8 februari 2026
Antwoord van Hays Travel - Connswater
Thank you for your wonderful feedback! We are so pleased to hear that our team made your experience great and helped you find the perfect holiday within your budget.
Antwoord van Hays Travel - Connswater
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff easy to talk to and that you received very good service. We appreciate your kind feedback.
Helpful agent
I made contact with one of your Agents Adele and she was very helpful with me booking my trip to japan, we had some running around as they were booked out by the time i was ready to book...
17 juli 2026
Antwoord van Hays Travel - Connswater
Thank you for your kind feedback Sandra
Excellent customer service and very…
Excellent customer service and very friendly helpful staff
23 juli 2026
Antwoord van Hays Travel - Connswater
Thank you for your kind feedback Breige
Girl friendly and very helpful gave me…
Girl friendly and very helpful gave me good information about the hotel and the prices and transfers and all that I needed to know
22 juli 2026
Antwoord van Hays Travel - Connswater
Thank you for your kind feedback Paula
We dealt with a guy called Sam really…
We dealt with a guy called Sam really friendly n very helpful
22 juli 2026
Antwoord van Hays Travel - Connswater
Thank you for your kind words Mandy
Antwoord van Hays Travel - Connswater
Thank you for your kind words Stephen
Be patient if ringing store. If able call to shop in person.
The speed and professional approach of girl in shop.
16 juli 2026
Antwoord van Hays Travel - Connswater
Thank you for your feedback Maureen
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.