Having used the Hays office at Consett for a number of years, I once again experienced great service from Amanda who booked two holidays for me in less than half an hour. Thank you.
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Lees wat reviewers zeggen
I made an enquiry about a trip to Milan for Sunderland AFC supporters in Europe. Demand has been huge for this trip and I was aware demand has been massive. Despite this the staff member whose name I... Toon meer
Bedrijf heeft geantwoord
Excellent knowlegable staff member Katelyn Bolem at your Consett Co Durham branch.Made sure all our needs would be met at the arrival destination and our hotel room and surrounding areas would meet m... Toon meer
Bedrijf heeft geantwoord
Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
4 Middle Street, DH8 5QJ, Consett, Verenigd Koninkrijk
- 01207 593800
4,9
Uitstekend
2K reviews
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Excellent service as per the…
Excellent service as per the norm,Katelyn was excellent in sorting what we needed.
30 april 2026
Antwoord van Hays Travel - Consett
Thank you for the lovely feedback, many thanks Katelyn
Amazing team
Amazing team! Really listened to me for what I wanted after for our family holiday!!… I would always book through hays!
22 april 2026
Antwoord van Hays Travel - Consett
Hi Sarah,
We're so happy to hear that our team listened to your needs and helped you plan an amazing family holiday! Thank you for your continued trust in us.
Kind Regards
Hays Travel Consett
Amanda
Very friendly helpful member of staff
28 april 2026
Antwoord van Hays Travel - Consett
Hi,
We appreciate you taking the time to share your positive experience; we are so happy to hear our staff were helpful and friendly.
Kind Regards
Hays Travel Consett
Katelyn
Antwoord van Hays Travel - Consett
Hi Marie,
We appreciate you sharing your experience! We are so happy to hear the booking process was quick and that our team's knowledge was helpful.
Kind Regards
Hays Travel Consett
Amanda
Worked hard and looked at all options…
Worked hard and looked at all options for us very caring
28 april 2026
Antwoord van Hays Travel - Consett
We appreciate your kind words and are so glad we could assist you with your booking, ensuring all options were explored.
You know where we are if you need us - Thanks again Alison
Friendly staff and good deals
8 april 2026
Short break to Minorca
The girl who dealt with us was really helpful and managed to get the ideal holiday package for us.
21 april 2026
Highly recommend booking your holiday…
Highly recommend booking your holiday with Hays. I've never had a bad experience. The staff go above and beyond to ensure you get the best price for your holiday. Big shout out to Amanda, she was fab sorting out our trip to Greece yesterday. She was full of knowledge about the resort making the booking very quick and easy.
21 april 2026
Staff member was very helpful and…
Staff member was very helpful and didn’t rush me to make my choice of booking. She showed me lots of reviews for the hotel I finally chose and made the process very easy
21 april 2026
Was served by Amanda lovely lady very…
Was served by Amanda lovely lady very helpful credit to your company 10/10
15 april 2026
Staff very helpful and pleasant
Staff very helpful and pleasant
They. Work very well as a team
17 april 2026
From the initial enquiry to final…
From the initial enquiry to final booking everything went perfect.
Abbey was a superstar and went above and beyond to ensure our booking included everything we wanted
15 april 2026
As per usual
As per usual, always helpful, nothing is a bother. Always feel that the staff are genuinely trying their best to give you the best experience when booking a holiday. Most of all it's the feeling of a very friendly environment serving the local community.
15 april 2026
Helpful and friendly
Very helpful and caring.As I am a solo traveler I was listened to and helped get the most of what I wanted for my forth coming holiday.Everytthing was booked for me,seats on plane,extra luggage the staff were so helpful and friendly
8 april 2026
Antwoord van Hays Travel - Consett
Thankyou for the lovely review it was a pleasure to book your holiday. If you require any further help please let me know. Thanks Amanda
Antwoord van Hays Travel - Consett
Hi Janette ,
We appreciate your kind words; we are so glad you found our service helpful and quick!
Kind regards
Hays Travel Consett
Katelyn
Nearly everything was explained to you…
Nearly everything was explained to you but if questions were not asked you weren’t told about it and why do they put times on on the car parking days
3 april 2026
Antwoord van Hays Travel - Consett
Hi :) thank you so much for your review. Just to clarify Newcastle Airport do require times to book the car in their car park. I can see that you took advantage of our exclusive car parking discount, this can only be booked at Hays Travel so that's great :) We are open 7 days a week so please let us know if there is anything at all you are unsure about. We will be in touch as soon as tickets are ready for collection - Thanks again Amanda, Branch Manager.
The experience and staff were great
The experience was great all the staff accommodated to my needs and wishes and were very helpful, I am booking from London and the staff (Juan) was helpful in giving me ideas on different and affordable ways to get down the Heathrow, overall experience was great will definitely book with Hays again.
10 april 2026
Antwoord van Hays Travel - Consett
Thank you for lovely feedback, hope you have an amazing time! Many Thanks Joanne
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