Sharon had the patience and made the time to look for a holiday in Egypt for us on the required dates and came up with various hotels and flights to look at to choose from. Decided on one and went in... Toon meer
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Supported questions, went through all details for holiday, took a fair amount of time and contacted tour provider to confirm also. Just walked in, they were busy but sat down and discussed straight... Toon meer
Bedrijf heeft geantwoord
Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is to... Toon meer
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Many thanks to Holly of Hays Travel Dumfries. Absolutely excellent customer service. This young lady showed us different hotels/pick up points/transfer options/guided us through tours/currency/routes/... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
4-6 Great King Street, DG1 1BD, Dumfries, Verenigd Koninkrijk
- 01387417531
4,9
Uitstekend
841 reviews
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Diane was very helpful in finding the…
Diane was very helpful in finding the best deal regarding our city break, she was very pleasant, friendly.
11 november 2025
Antwoord van Hays Travel - Dumfries
Appreciate your feedback on the service that I gave you yesterday when in booking. Much appreciated. Diane, Assistant Manager
Every thing was explained in easy…
Every thing was explained in easy terms, the staff were great
8 november 2025
Antwoord van Hays Travel - Dumfries
Thanks for your kind comments, they are much appreciated. Glad to have a great trip arranged for you! Holly and Kira
Great service
Great service booked exactly what I was interested with goid advice from staff
5 november 2025
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback, its greatly appreciated. Sharon (Branch Manager)
Cruises booking we booke
We went into Dumfries Hays shop
As we dealt with them lst time we went on a cruise.they wrte so good
This time we gt Sharon who was an asset to ur company
We felt as it was no rush for her.
Especially as we didn't have any idea where we wanted to go
She was very informative abt everything .and we came out very happy abt the cruise we had booked
Thanks again Sharon
1 november 2025
Antwoord van Hays Travel - Dumfries
Happy to get you all booked up once again and I'm sure you will have a lovely time when it comes. Sharon, Branch Manager
Sharon was very helpful and spent a lot…
Sharon was very helpful and spent a lot of time with us, we love hays as our travel agent. Thank you.
2 november 2025
Antwoord van Hays Travel - Dumfries
Many thanks for your positive feedback. Much appreciated. Sharon, Branch Manager
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback, it was a pleasure getting you all booked up again. Sharon :)
Kira was very informative and helpful
24 oktober 2025
Antwoord van Hays Travel - Dumfries
Thanks for your kind feedback Samantha, it is much appreciated.
Kira :)
Lovely to deal with
Any time I have used Hayes in Dumfries, the girls have been so helpful, their travel knowledge really shines through. Maggie made booking our honeymoon so easy for two indecisive people. Gave us plenty of options to consider, provided us with loads of hints and tips which made our decision so much easier. Absolute no pressure to book. Such a pleasure to deal with and lovely to chat with. Cannot recommend enough.
18 oktober 2025
Antwoord van Hays Travel - Dumfries
Thank you for your lovely comments, they're much appreciated. It was a pleasure to get you all booked at such a beautiful hotel. I'm sure you'll have an amazing time! Maggie
Comfortable experience.
The assistant was pleasant, extremely helpful. Made me feel like a member if the family.
18 oktober 2025
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira
Holly at your Dumfries office was…
Holly at your Dumfries office was excellent she saw to everything for us. The only problem was as we were booking the holiday she stopped to look up something for us and when she went back to take our payment for the holiday the holiday discount had been discontinued and therefore we did not get it. I am very disappointed because if you were stopping the discount it should have been stopped at 9am or closing time at night not in the middle of the day when people are booking holidays especially as i could now get the exact same holiday from another site for £500 less.
8 oktober 2025
Antwoord van Hays Travel - Dumfries
Thank you for the feedback. All prices are live and subject to change and will pass this on to Holly. Diane, Assistant Manager
All the staff are so friendly and…
All the staff are so friendly and helpful. Never feel rushed into making a holiday decision. And always come away with a great deal.
12 oktober 2025
Antwoord van Hays Travel - Dumfries
Many thanks for taking the time to submit your feedback. Much appreciate and always happy to help. Diane :-)
Price advertised in window was not…
Price advertised in window was not price applied to purchase. Very disappointing. Price appeared to increase mid purchase i.e. was same same as window price when purchase commenced on screen but miraculously had increased substantially when time to pay came!
23 september 2025
Antwoord van Hays Travel - Dumfries
Unfortunately Tour Operators and airlines work with live availability which means prices can change very quickly and we have no control over this as the booking agent. All prices are correct when they go in our window, but like I say can update throughout the day. It does state on our window cards prices are subject to availability. Sharon (Branch Manager)
Very helpful full and pleasant from…
Very helpful full and pleasant from both the girls I dealt with, Holly and Diane.
7 oktober 2025
Antwoord van Hays Travel - Dumfries
Thank you Neil for your kind feedback, we really appreciate it and glad we could help! Holly & Diane :)
Antwoord van Hays Travel - Dumfries
Thank you for your kind comments, its greatly appreciated. Sharon (Branch Manager)
As per normal the ladies in Dumfries…
As per normal the ladies in Dumfries where great.
17 september 2025
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we got you all sorted. Kira
Holiday
Diane and Maggie were fantastic helping me to get my holiday booked also talking me through the payment process which I was struggling with. All the staff are amazing 👏 and I wouldn't book with anyone else.
1 oktober 2025
Antwoord van Hays Travel - Dumfries
Great to get you all booked up again Debbie and I'm sure you will have a fab holiday when the time comes once again. Appreciate your comments. Diane, Assistant Manager
Very helpful and friendly service
We were very happy with the service we received Kira at the dumfries travel agency was very helpful and friendly making sure all our needs were met looking forward to our holiday in May thank you for making everything so easy
27 september 2025
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira
We knew exactly which cruise we wanted…
We knew exactly which cruise we wanted to book so was quick & easy.
30 september 2025
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we got you all sorted. Kira
Brilliant holidays
Excellent service as usual very knowledgeable polite and put me at ease wouldn’t go anywhere else to book holidays thanks x
28 september 2025
Antwoord van Hays Travel - Dumfries
Appreciate you taking the time out to submit your feedback and I'm sure you will have a great holiday when the time comes. Diane, Assistant Manager
Always go back to Diana wouldn’t go…
Always go back to Diana wouldn’t go anywhere else, very helpful and nothing is a problem, and she always remembers what I like as I am very fussy with my flight times 😊 and always puts my requests forward to the hotel
27 september 2025
Antwoord van Hays Travel - Dumfries
Always a pleasure to get your next trip booked up and nothing is too much a bother. Diane, Assistant Manager
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