Sharon had the patience and made the time to look for a holiday in Egypt for us on the required dates and came up with various hotels and flights to look at to choose from. Decided on one and went in... Toon meer
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Lees wat reviewers zeggen
Supported questions, went through all details for holiday, took a fair amount of time and contacted tour provider to confirm also. Just walked in, they were busy but sat down and discussed straight... Toon meer
Bedrijf heeft geantwoord
Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is to... Toon meer
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Many thanks to Holly of Hays Travel Dumfries. Absolutely excellent customer service. This young lady showed us different hotels/pick up points/transfer options/guided us through tours/currency/routes/... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
4-6 Great King Street, DG1 1BD, Dumfries, Verenigd Koninkrijk
- 01387417531
4,9
Uitstekend
841 reviews
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Excellent service
Holly was very patient and gave us the time to select the right combination of hotels for our trip.
1 februari 2026
Antwoord van Hays Travel - Dumfries
Thanks for your very kind feedback, so glad to help plan an amazing trip for you both! Holly :)
As usual the we received from Kira was…
As usual the we received from Kira was second to none. Thank you
1 februari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your lovely feedback, its greatly appreciated. Kira :)
Antwoord van Hays Travel - Dumfries
Many thanks for your kind feedback and a pleasure to get your holiday all booked. Kira, Sales Consultant
Excellent service as always
Excellent service as always. Pleasure to go into the Dumfries store. Always get a lovely welcome, very professional, helpful and service with a smile.
31 januari 2026
Antwoord van Hays Travel - Dumfries
Always a pleasure to get your next tripped booked and thank you for taking the time to submit your feedback. Diane, Assistant Manager
Antwoord van Hays Travel - Dumfries
Many thanks for your feedback. Much appreciated. Diane, Assistant Manager :-)
Sharon always takes the time to make…
Sharon always takes the time to make sure that our holiday is exactly what we want. Never feel rushed
29 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for you kind feedback and I'm sure you will have a great time when it comes round. Sharon, Branch Manager
Knowledgeable helpful staff
26 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you sorted for your trip. Kira :)
Diane was very helpful in helping us…
Diane was very helpful in helping us find the perfect holiday for us as a family of 4. Husband is a nervous flyer and narrowing down our options for flight times must have been no easy feat but we have booked a holiday which we think will be perfect for us as family for our first holiday abroad alone as a family. We can’t wait to get there and enjoy some sun and relaxation, Diane had good knowledge of the area which helped.
25 januari 2026
Antwoord van Hays Travel - Dumfries
Really appreciate your lovely feedback. I'm sure you will all have a great time when it comes. Diane, Assistant Manager
Kira was very professional friendly…
Kira was very professional friendly accommodating and took her time to get us exactly what we wanted.
25 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
Antwoord van Hays Travel - Dumfries
Thanks for taking the time to fill in the review. Much appreciated. Diane, Assistant Manager
Antwoord van Hays Travel - Dumfries
Many thanks for your feedback. Much appreciated. Diane, Assistant Manager :-)
Found booking our trip very easy
Found booking our trip very easy. Kira was very patient and gave me lots of options to consider when booking what i was looking for. Easy ptocess throughout.
22 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted for your trip. Kira :)
Suburb staff member,welcoming
Suburb staff member,welcoming, knowledgeable ,extremely helpful,patient and reassuring
22 januari 2026
Antwoord van Hays Travel - Dumfries
Appreciate your feedback and kind words. Enjoy your trip when the time comes. Diane, Assistant Manager :-)
All the staff in the Dumfries branch…
All the staff in the Dumfries branch are so very helpful. They go above and beyond to help you get the best holiday. A Special Thank you to Kiera and Sharon for all your help
13 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you another holiday sorted. Kira :)
Just a supportive experience all round...
The girls that where working that day we're all very welcoming. Any and all queries I had were either resolved or already answered during our meeting. I found them very easy to talk too and no question was stupid. It helped as I had a few... They have also set my mind at ease regarding the time before I travel. Anything at all I'm unsure of, just ask...
14 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback, its very much appreciated. Sharon :)
Holly was very helpful and…
Holly was very helpful and knowledgeable in helping us to find a holiday,nothing was too much trouble.
11 januari 2026
Antwoord van Hays Travel - Dumfries
Thanks Hazel for your kind feedback, it is much appreciated and I hope you have a fab time! Holly :)
Booking a cruise
During my first visit Sharon was very helpful explaining about cruising seasons and where to go. Listened to what I wanted for my cruise and then advised me the best destinations. On my second visit to book the cruise Diane was extremely helpful given us the correct information to make informed choices and completing and explaining all paperwork to us. 5 * experience all round.
16 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind comments, we appreciate this very much. Thank you for booking with Hays Travel, Dumfries. Sharon :)
Friendly, helpful above and beyond
Friendly and helpful above and beyond. Made me feel at ease and gave me enough time to think things through. Excellent service. Will use them again.
17 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you so much for you kind comments. Im glad we got you all booked up and hope you are looking forward to your holiday. Sharon :)
Friendly listening staff
Friendly listening staff. Positive outcome...
As always friendly and excellent.
4 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. we appreciate it. Always a pleasure to get you booked Sharon :)
We're off on our travels, again.
Your staff are always friendly and courteous. No enquiry is ever a problem and we get great ideas and tips. We feel more like friends than customers.
15 januari 2026
Antwoord van Hays Travel - Dumfries
Thank you for your lovely feedback. Its always a pleasure to get you booked. Sharon :)
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