Excellent service from Craig in the Dunfermline branch of Hays Travel. We knew where we wanted to go and he got us a great price for our holiday next year. Would not book with any other Travel Agent.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant experience with Hays travel! I contacted with details of what I was looking for and Jack called me straight away with options. Not only did they beat the deal we had been looking for, but go... Toon meer
Bedrijf heeft geantwoord
This was the first time I'd actually been to a travel agent, and your staff member made the process of booking a holiday very easy. Your colleague was very helpful, was able to answer my questi... Toon meer
Bedrijf heeft geantwoord
Scott was very helpful during the enquiry and the booking making helpful suggestions He remembered us when we went in the nxt day to book , saying her would be bak in touch in March 2027 to ensure... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
16 Kingsgate centre, KY12 7QU, Dunfermline, Verenigd Koninkrijk
- 01383257040
4,9
Uitstekend
596 reviews
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Excellent service
The usual patience and understanding to get your perfect holiday information and booking with no distress. Done in a professional but friendly manner .
31 juli 2026
Antwoord van Hays Travel - Dunfermline
Many thanks for your kind words , I'm sure you will have an amazing time .
Excellent service from Craig
Excellent service from Craig in the Dunfermline branch of Hays Travel. We knew where we wanted to go and he got us a great price for our holiday next year. Would not book with any other Travel Agent.
6 augustus 2026
Antwoord van Hays Travel - Dunfermline
Many thanks for your kind comments.
Craig was very helpful again
Craig was very helpful again, plain sailing and easily explained
29 juli 2026
Antwoord van Hays Travel - Dunfermline
Many thanks , its always a pleasure to get you booked up :)
Went to your store for gift vouchers…
Went to your store for gift vouchers and no one person seemed to have much of a clue what to do! Half an hour later after 5 different people were involved in the process I got the vouchers. This is a definite training issue for your staff. I felt sorry for Jack he was a star for muddling through, it must have been really stressful for him.
5 augustus 2026
Antwoord van Hays Travel - Dunfermline
We appreciate your comments, this is definitely an opportunity for further training on this topic for our least experienced staff that are new to travel. We will make this a priority so future transactions are completed in a timely manner. Thank you again for your patience.
Antwoord van Hays Travel - Dunfermline
Many thanks for taking the time to provide your feedback .
Tenerife booking by Craig.
Craig in the Dunfermline was very helpful in arranging my holiday booking as usual. Answered all my questions and gave me advice on my booking.
2 augustus 2026
Antwoord van Hays Travel - Dunfermline
Many thanks Mr Langley , its greatly appreciated.
Great service from all staff
Great service from all staff. Helpful finding holidays that suit myself due to health issues. Booking process easy.
22 juli 2026
Antwoord van Hays Travel - Dunfermline
Mary McCormick,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was helpful in finding a suitable holiday for you and that the booking process was easy.
Kind Regards
Hays Travel Dunfermline
I’ve forgotten the guy’s name but he…
I’ve forgotten the guy’s name but he was very friendly and helpful,helping us find a nice holiday
26 juli 2026
Antwoord van Hays Travel - Dunfermline
William Pryde,
Thank you for your lovely review! We are so pleased to hear that our team was friendly and helpful in assisting you to find a nice holiday.
Kind Regards
Hays Travel Dunfermline
Good efficient service managed to book…
Good efficient service managed to book over the phone with Craig a good result.
22 juli 2026
Antwoord van Hays Travel - Dunfermline
Thank you for your wonderful feedback Irene ! We are so pleased to hear that you consistently have such positive experiences with our team. We look forward to assisting you with your future holiday plans!
Staff were very helpful and…
Staff were very helpful and knowledgeable about our upcoming holiday
19 juli 2026
Antwoord van Hays Travel - Dunfermline
many thanks
Having used the Dunfermline store on…
Having used the Dunfermline store on several occasions now it was the first place to go after deciding I needed a holiday, the staff are very friendly,helpful, and know what they are talking about, the store is very clean and tidy and I'll be there again in the future no doubt.
14 juli 2026
Antwoord van Hays Travel - Dunfermline
Richard Nicol,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with our team. We look forward to assisting you with your future holiday plans!
Kind Regards
Hays Travel Dunfermline
Good communication with agent and lots…
Good communication with agent and lots of choice.
14 juli 2026
Antwoord van Hays Travel - Dunfermline
Carole Grocock,
Thank you for your wonderful feedback! We are so pleased to hear that you experienced good communication and found a great selection of choices. We appreciate you taking the time to share your positive experience.
Kind Regards
Abbey
The assistant Abbey was very pleasant
The assistant Abbey was very pleasant, helpful and efficient. I had no trouble booking my trip
14 juli 2026
Antwoord van Hays Travel - Dunfermline
Thank you for your kind review. I hope you have a nice trip
Abbey was friendly and very helpful and…
Abbey was friendly and very helpful and patient with my bookings,as usual all staff are very friendly
11 juli 2026
Antwoord van Hays Travel - Dunfermline
Thank you so much for your lovely review. We're delighted to hear that Abbey was friendly, patient, and helpful with your bookings. Your kind words about the whole team mean a lot to us, and we're so pleased that you always receive a warm welcome. We look forward to seeing you again soon!
Thank you,
Abbey
As usual my experience when booking…
As usual my experience when booking holiday is great.Julliet was very helpful in finding me the ideal location for my needs .
10 juli 2026
Antwoord van Hays Travel - Dunfermline
Susan,
Thank you so much for your kind words! We are delighted to hear that your holiday booking experience was excellent and that you found the perfect location for your needs.
Kind Regards
Hays Travel Dunfermline
Antwoord van Hays Travel - Dunfermline
Thank you for your kind review of our fantastic staff member. We hope you have a great holiday and look forward to seeing you when you come back.
This was the first time I'd actually…
This was the first time I'd actually been to a travel agent, and your staff member made the process of booking a holiday very easy.
Your colleague was very helpful, was able to answer my questions clearly and talked me through the process.
They discussed all the options available with me, and I never felt I was being sold anything I didn't need.
I was very happy to book my holiday with you due to the excellent service I received, and I will not hesitate to recommend your company to my friends.
5 juli 2026
Antwoord van Hays Travel - Dunfermline
"Thank you so much for your wonderful feedback. We are absolutely delighted to hear that your first experience using a travel agent was such a positive one. We hope this will be the first of many bookings with Hays Travel, and we look forward to helping you create more amazing holiday memories in the future.
First class customer service.
First class customer service.
Staff member was very professional,
helpful and friendly.
Have used Hays Travel services previously and would use again.
23 juni 2026
Antwoord van Hays Travel - Dunfermline
Thank you so much for your lovely feedback. We are delighted to hear that you received first-class customer service and found our staff member to be professional, helpful and friendly. It means a great deal to us that you have used Hays Travel before and would choose to travel with us again. We truly appreciate your continued support and look forward to helping you plan your next fantastic holiday.
CRAIG
CRAIG , AS ALWAYS was very good, we are good customers, we are in our 70st, and the holiday is our honeymoon, disappointed that we didn't even get the fasttract as a wedding present, w, we spent over £5,000, regards.
30 juni 2026
Antwoord van Hays Travel - Dunfermline
Thank you .
Antwoord van Hays Travel - Dunfermline
Many thanks
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