The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Toon meer
Bedrijf heeft geantwoord
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The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Toon meer
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Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Toon meer
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Louise was very helpful in helping us choose our hotel in Jersey, book flights and airport parking. She also helped us technophobes download the app and made everything seem relatively straightforward... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
1-4 North Road, DH1 4SH, Durham, Verenigd Koninkrijk
- 0191 3847690
5,0
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
60th celebration
My wife and I have chosen your brand over and over again because of the service we get . Durham branch is our usual go to and the staff there are lovely. Lilly was the one that put our trip of a life time together to celebrate my 60th birthday . She navigated us through our options and guided us with choices and availability on the timeline we were given her . She and all your staff are a credit to your company and would recommend you anytime.
8 maart 2026
Antwoord van Hays Travel - Durham
Aw thank you so much for your lovely review that really has made us smile :-) Im so pleased we got your holiday booked and it is going to be a trip of a lifetime, Thank you again Lily :-)
Louise and Ava where so helpful and…
Louise and Ava where so helpful and patient finding me a holiday as I had no idea what I wanted.
6 maart 2026
Antwoord van Hays Travel - Durham
We appreciate your kind words! We are so glad we could help you find the perfect holiday. We hope that you have a lovely holiday. Thanks Louise & Ava :)
Helpful advice and great satsifaction.
I am delighted by the service given. Cara seems to know what we want before we do---she can read our thought process and understands the kind of people she is helping.
4 maart 2026
Antwoord van Hays Travel - Durham
We are so happy to hear that you are delighted with the service you received! It's great to know that we understood your needs so well. Thank you for your feedback. It is always a pleasure to book your holidays. Thanks Cara :)
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave some lovely feedback, i hope you have a wonderful time. Thanks Louise :-)
Antwoord van Hays Travel - Durham
Thank you for leaving such lovely feedback. I am glad we could get you all booked up! It will come around in no time! Thanks, Lily :-)
Excellent Customer Service
Cara was very knowledgeable and went out of her way to make sure we chose the right holiday/hotel
24 februari 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave feedback, we appreciate it! I hope you have a fab holiday. Thanks, Cara:-)
We were very happy with the service we…
We were very happy with the service we received. Did not feel rushed and were given plenty of options for our proposed holiday.
25 februari 2026
Antwoord van Hays Travel - Durham
Thank you for leaving the time to leave such a lovely review! We appreciate your feed back and hope you have the best time! Thanks, Ashleigh :-)
Riviera trip
We phoned Ashleigh, manager at Durham branch to book our Riviera trip. We have dealt with Ashleigh before and,as ever, she was polite,professional and knowledgeable about the holiday we were interested in. She asked us questions to ensure this was the right holiday for us and we understood every aspect of the trip. A pleasure to deal with and an absolute asset to Hay's
4 maart 2026
Antwoord van Hays Travel - Durham
Thank you for your lovely comments and thank you for booking with me again, I really appreciate it! Hope you are looking forward to your well deserved trip, Thanks Ashleigh :-)
Very friendly helpful service
Very friendly helpful service, I knew which holiday I wanted and that’s what I got for the price I wanted, no pressure to pay for extras
3 maart 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a lovely review, i hope you have an amazing time. Thanks Cara :-)
Antwoord van Hays Travel - Durham
Thank you for taking the time to review my service, Hope you are looking forward to your holiday.
Thanks Cara
Friendly and very helpful member of…
Friendly and very helpful member of staff. Her customer service was First class. Nothing was a bother to her when l was wanting lots of prices and information on different cruises. I always find all the staff in Durham Hays travel to be fantastic.
1 maart 2026
Antwoord van Hays Travel - Durham
Thank you for taking time to leave such lovely feedback. I hope you have a fantastic time on your cruise.
Thanks Ava :-)
Antwoord van Hays Travel - Durham
I appreciate you sharing your experience. I hope you have a fantastic time in Majorca.
Thanks Charlotte :-)
Very knowledgable and pleasant.
21 februari 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a nice review, i hope you have a lovely time. Thanks Ashleigh
Double check before you pay
Able to book holiday reasonably easily, but it wasn't made clear to me who the travel company was. Thought we were traveling with Jet2, when in fact it's going to be easy jet
20 februari 2026
Antwoord van Hays Travel - Durham
Thank you for your feedback.
I know this was discussed on the phone earlier in the week and we would like to apologise again if there has been any miscommunication.
All details were read back and re capped, and highlighted on the paperwork including the extra discounts you received with Easy jet on the day.
Once again, please accept our apologises if you felt this was not the case.
Kind regards
Ava
The staff are excellent
The staff are excellent, providing expert advice and guidance
18 februari 2026
Antwoord van Hays Travel - Durham
Thank you for your feedback and for booking with us again! Hope you are looking forward to your cruise! Thanks Charlotte :-)
Very friendly and helpful
Very friendly and helpful - took away all my worries and doubts about booking a holiday
24 februari 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to review my service hope your looking forward to your holiday. Thanks Cara :-)
Holiday booking
Very efficient searching and competitive pricing during the booking process.
24 februari 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave feedback, Hope you are excited for your trip! Thanks Chloe :-)
Lily was very help and sorted out an…
Lily was very help and sorted out an existing booking plus booked another one.
24 februari 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to review my service! Hope you are looking forward to your trip! Thanks Lily :-)
Very helpful staff
24 februari 2026
Antwoord van Hays Travel - Durham
Thank you so much for taking time to review my service, hope you are looking forward to your holiday. Thanks Ashleigh :-)
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a nice review, we appreciate your feedback! The trip you have planned will be amazing! Thanks, Chloe :)
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