Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... Toon meer
Bedrijf heeft geantwoord
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This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... Toon meer
Bedrijf heeft geantwoord
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... Toon meer
Bedrijf heeft geantwoord
Excellent service as usual. Sharon (and all the staff) are so helpful and efficient. Booking is so much easier at Hays rather than trying to do it all yourself on line.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
11 Market Street, CB7 4PB, Ely, Verenigd Koninkrijk
- 01353464029
4,9
Uitstekend
822 reviews
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Lovely company to do business with.
Lovely company to do business with, thorough, polite, friendly as and knowledgeable.
Administration was made easy too. Highly recommend.
8 februari 2026
Antwoord van Hays Travel - Ely
We're happy you found our company lovely to deal with and appreciate your kind words regarding our team's thoroughness, politeness, and knowledge. We're glad administration was easy for you.
Hays Travel
Simon (at the Ely branch) was wonderful
Simon (at the Ely branch) was welcoming and very knowledgable, he made the experience of booking our family cruise easy and reassuring. Would definitely recommend using Hays to book a holiday and can’t speak highly enough of Simon’s professionalism.
1 februari 2026
Antwoord van Hays Travel - Ely
We're happy to hear that booking your family cruise was easy and reassuring. It's great to know that our team member's knowledge and professionalism were helpful. We appreciate your recommendation and feedback!
Hays Travel
We went in to book a winter sun holiday…
We went in to book a winter sun holiday within our budget. We left an hour later with everything arranged.
6 februari 2026
Antwoord van Hays Travel - Ely
We're happy to hear that we could arrange your winter sun holiday within your budget so efficiently. Thank you for your positive feedback!
Hays Travel
Very friendly and really helpful.
28 januari 2026
Antwoord van Hays Travel - Ely
We appreciate you sharing that our team was friendly and helpful during your visit; thank you for your positive feedback.
Excellent service and help.
3 februari 2026
Antwoord van Hays Travel - Ely
Thank you for your lovely review! It is very appreciated!
Brilliant as always.
Brilliant as always.. unless you get the airports mixed up . My fault though. Thinking Birmingham was East Midlands 🤣🤣🤣
2 februari 2026
Antwoord van Hays Travel - Ely
We're glad you enjoyed your experience! At least you know the difference between Birmingham and East Midlands before you get to the wrong one! :)
Hays Travel
Antwoord van Hays Travel - Ely
We appreciate your kind words and are so glad that you were satisfied with our friendly, efficient service. Thank you for booking with us.
Booking with Hays
We always use Hays as we get a full service including finding us a holiday, arranging plane seats car parking and printing boarding cards, etc. Simon in the Ely shop is so professional and friendly that we always try to go to him. He's found us some great holidays.
25 januari 2026
Antwoord van Hays Travel - Ely
We appreciate you taking the time to share your kind feedback. We're so happy to hear that you consistently receive full service and that Simon is professional and friendly.
The lady was very helpful very pleasant…
The lady was very helpful very pleasant would go back again
31 januari 2026
Antwoord van Hays Travel - Ely
We appreciate you taking the time to leave us such a wonderful review! We are so glad you found our service helpful and pleasant.
Hays Travel
Sharon was amazing
Sharon was amazing. She gave us many options and great advice and helped us select a the perfect holiday at a fantastic price for our first family holiday. Thank you Sharon.
29 januari 2026
Antwoord van Hays Travel - Ely
We're so happy to hear that you found the perfect holiday at a fantastic price! It was our pleasure to assist you in planning your first family holiday.
Hays Travel
Understood what we were looking for and…
Understood what we were looking for and delivered
Great service
29 januari 2026
Antwoord van Hays Travel - Ely
We appreciate you taking the time to leave us such a fantastic review! We are so glad that we met your expectations.
Hays Travel
Sharon is my 'go to' travel consultant
Sharon is my 'go to' travel consultant. I get the best service and Sharon is very thorough and takes extra time to make sure my friend and I have the best holiday
23 januari 2026
Antwoord van Hays Travel - Ely
We appreciate your continued trust in our services. We're happy to hear that you consistently receive excellent and detailed assistance in planning the perfect holiday.
Hays Travel
Great Service from Megan
Megan who looked after us was very helpful and explained everything to us in a kind and considerate way. Being older we much prefer to speak face to face,rather than on line.
29 januari 2026
Antwoord van Hays Travel - Ely
I appreciate you taking the time to share your positive experience. I am glad I was able to get your lovely holiday sorted for you and thank you for coming in to see me! - Megan
Two happy customers
Our agent Megan was both friendly and efficient, we were very pleased we booked this way.
28 januari 2026
Antwoord van Hays Travel - Ely
I appreciate your kind words regarding your booking experience. I am so glad you had a lovely experience! - Megan
Sharon was very friendly and helpful
Sharon was very friendly and helpful, listened to our requirements and soon found a very suitable holiday for us in June. Very efficient service.
26 januari 2026
Antwoord van Hays Travel - Ely
We appreciate your kind words! We are so happy to hear that we found a very suitable holiday for you in June and that our service met your expectations.
Hays Travel
The staff are always happy to help you…
The staff are always happy to help you and give you advice, Megan looked after us and a guy don’t know his name was very helpful he had been on cruises before had a lot of knowledge of the ship and what to expect wonderful experience
27 januari 2026
Antwoord van Hays Travel - Ely
Thank you so much for your lovely review! Megan and Simon appreciate your kind words! We're so glad to hear that our team was able to provide you with a wonderful and knowledgeable experience while planning your cruise.
Antwoord van Hays Travel - Ely
We appreciate you taking the time to leave us such a wonderful review; we are so glad we could provide you with helpful, knowledgeable, and efficient assistance.
Hays Travel
Excellent personalised customer service…
Excellent personalised customer service from Natalie in Hays, Ely to secure us our first ever cruise with P&O for next year. Lots of experience and help in choosing cabin location, excursions and general information. Will be returning to book another holiday again!
17 januari 2026
Antwoord van Hays Travel - Ely
We appreciate you taking the time to share your wonderful experience. We're so happy we could provide excellent, personalized service to secure your first cruise. We look forward to helping you book another holiday!
Hays Travel
Megan was so helpful and patient…
Megan was so helpful and patient looking at different options until we finalised the booking.
25 januari 2026
Antwoord van Hays Travel - Ely
We appreciate you sharing your experience. We're so glad that our team member was able to assist you with your booking!
Hays Travel
Well done Kelly and Nat
Well done Kelly and Nat, thank you Hays Travel Ely,for your continued amazing service. I am also now using the app, however it is not a substitute for personal contact.
21 januari 2026
Antwoord van Hays Travel - Ely
We appreciate your kind words and are so glad you value our amazing service. We agree that personal contact is essential, even with our app! Thanks for your review.
Hays Travel
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