Hays Travel - Fakenham Reviews 

The staff at your Fakenham branch. (Norfolk)
Have been amazing.
Helping willing and so polite.
Can’t thank them enough.
What a team they are.
Gail Matthews.

The service we received was helpful, friendly and efficient. All questions were answered even about an inquiry we made for a future holiday.

Every thing was fine as always. The service was quick and I received what I needed within a warm friendly environment.

Always a great experience at Hays Travel in Fakenham, the staff are courteous, patient and knowledgeable - each booking makes the customer feel prioritised and that their wishes are considered in every aspect to enjoy a wonderful holiday at the end!
Thanks and look forward to booking the next one!

Had a great experience with Willow at the Fakenham branch, she was very patient with all our requirements on a limited budget. After lots of discussions she turned up a 5 star hotel in corfu for what seems a great price....second time she has gone above & beyond for us

We have used Hays before to plan and book long haul holidays and now a quick weekend break to watch football in Italy. Different options were explored and time was taken to ensure that we got the right package at the best price

Evie was attentive and interested in my holiday needs. She was very efficient and did everything she promised.

Chloe had all the information we needed at her fingertips.She was extremely thorough and helpful

Willow was very helpful young lady and answered all my questions

After what felt like weeks looking online for a surprise Easter holiday (and his first ever flight), for our son's 18th birthday, we were getting in knots with the multitude of options. Many online package deals look very attractive but when you look into them the prices quoted you soon discover why when you realise, for example, that they are bed & breakfast only, no transfer to resort or no luggage included, etc. Once you sort those things next comes the minefield of finding flight times that suit! We just wanted someone to help us tie it all together and ensure we got the dream holiday without compromising on any of the special touches.

We decided to pop into Hayes Travel in Fakenham after reading their great reviews, to see if a high street agent could come anywhere close to the prices offered online and to help us tie up all the other details.

We were fortunate to have been greeted by the lovely manager Chloe, who spent the next 3 hours with us looking at every provider possible and making multiple phone calls on our behalf whilst all the while remaining both friendly and professional. Chloe was like a dog wuth a bone, 100% determined to find us what we wanted at the price we wanted. She is a credit to Hayes Travel for sure.

We were made to feel exceptionally welcome by all the staff, despite keeping them on a little after closing time to ensure we got our dream holiday booked (sorry!).

You have restored our faith in the benefits if using a High St travel agent versus booking online ourselves, and we most definitely recommend Hayes Travel in Fakenham in particular ⭐⭐⭐⭐⭐

The Quick response I received when asking about a holiday, and then booked

The ladies were very helpful and friendly. Had a good laugh and a joke while sorting out all the details. Gave answers to all our questions and emailed any other information. Also followed up to check we had received everything.

Excellent customer service massive shout out to Tasha for her support booking my hotel and so knowledgeable and friendly. Highly recommend anyone who wants help booking a holiday to go to this store. Thank you very much :)

We don't live near Fakenham and was not even thinking of booking a holiday, we saw a cheap holiday in Rhodes in the Hays window adverts, saw Chloe and with a few upgrades walked out 45min later with a great holiday booked. They were all very helpful and it was a good experience, Thanks. We shall pop in again we pass next.

Lovely to have reps with us for the cruise. It was lovely to see a familiar face on board. Nothing was too much trouble for them. So thank you for sending them with us. Hays in Fakenham is superb at helping us oldies with everything. They give such help and make the formalities of a trip so much easier to negotiate.

Very informative, made to feel at home in a relaxed atmosphire

Stalk knowledgeable

Always pleasant and helpful, nothing seems too much trouble. It is nice to see them support each other.
We appreciate their wide knowledge which helps when deciding.

I just adore the staff in the Fakenham branch. As a 76 year old solo traveller, they have become as precious as my family to me. They have th knack of making you feel like the most important person they know, and take customer service to another level. Om a more general note, I would heartily recomend the Hays Travel Money card. I have just used mine for the first time in Majorca, and it just made everything so much simpler.

The agent we dealt with in the Fakenham branch was exceptionally helpful with booking our holiday.