Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... Toon meer
Bedrijf heeft geantwoord
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When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... Toon meer
Bedrijf heeft geantwoord
Went in to view holidays,very welcoming staff.We met Samantha,asked us a few questions of what we wanted from our holiday & budget. Nearly 1 hour later,our perfect 2 weeks hoilday was complete..Also i... Toon meer
Bedrijf heeft geantwoord
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
104 High Street, NE3 1HB, Gosforth, Verenigd Koninkrijk
- 0191 6540070
4,9
Uitstekend
480 reviews
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Brilliant travel agent
Brilliant travel agent. Understands exactly what we are after also offering possible alternatives.
15 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Very good experience as always
Very good experience as always. Very friendly professional and helpful staff
13 augustus 2026
Antwoord van Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you both have a great trip to Amsterdam
Stacey, Assistant Manager
Antwoord van Hays Travel - Gosforth
Thanks for the lovely comments - Sam Branch Manager
Antwoord van Hays Travel - Gosforth
Thank you for your 5-star review! We are so pleased to hear that you were happy with the service you received and that you would book with us again. We hope you and your family have a lovely time in Abu Dhabi
Stacey, Assistant Manager
Antwoord van Hays Travel - Gosforth
Thank you for your kind words. Was lovely chatting with you. Hope you both have an amazing time visiting everywhere on your cruise.
Stacey, Assistant Manager
They were very friendly and efficient…
They were very friendly and efficient and took the time to explain everything to us.
10 juni 2026
Antwoord van Hays Travel - Gosforth
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and efficient, I hope you and your family have a fantastic time in Kefalonia, Sam Branch Manager.
Very quick an easy to book a holiday…
Very quick an easy to book a holiday with yous aways Very friendly staff... thanks for making it happen👍⚘️⚘️⚘️⚘️
9 augustus 2026
Antwoord van Hays Travel - Gosforth
Thank you for your wonderful feedback! We are so pleased to hear that booking your holiday was quick and easy, and that you found our staff very friendly. We appreciate you choosing us once again. Have the best time in Bulgaria - Sam Branch Manager
Always great service at Hays Gosforth
The staff at Hays are always friendly, knowledgeable and nothing too much trouble, special mention for Stacey who goes the extra mile to sort out our holiday arrangements.
30 juli 2026
Antwoord van Hays Travel - Gosforth
Thank you for your kind words. Was lovely seeing you again and glad we could help with another holiday.
Hope you both have a great time in Croatia
Stacey, Assistant Manager
Gosforth Branched
Gosforth Branched. Staff welcoming . Listened carefully to details requested. Made helpful suggestions . Explained reasons for decisions made.
22 juli 2026
Antwoord van Hays Travel - Gosforth
We are pleased to hear you received such excellent service and found our team helpful. Thank you for your kind words and for taking the time to leave us a review. Hope you have a lovely time in Cyprus.
Stacey, Assistant Manager
Antwoord van Hays Travel - Gosforth
Thank you for your feedback. We are pleased to hear that you found our advice helpful and the booking process prompt. Hope you have a lovely holiday
Thea, Travel Consultant
Extremely helpful staff
Extremely helpful staff. Stacey in particular who went through a pretty specific set of requirements due to my wife’s illness and came up with great options.
16 juli 2026
Antwoord van Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you find everything you are needing. Hope you both have a lovely time when it comes round
Stacey, Assistant Manager
Very efficient and helpful
16 juli 2026
Antwoord van Hays Travel - Gosforth
Thank you for your kind words! We are delighted to hear that you found our service to be efficient and helpful. We truly appreciate your positive feedback.
Sam, Branch Manager
Antwoord van Hays Travel - Gosforth
Thank you for your review. We are pleased to hear that you consistently receive exceptional service from us. Your kind words are truly appreciated.
Stacey, Assistant Manager
Thailand and elephant hills
When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board.
Things I didn't understand are that flights through a different airline were cheaper but agencies used were quoting a higher cost to the holiday. And last minute changes to hotels as price rising by £200 at the last minute, meaning we have had to change hotel to a 3 star from a 4 star hotel.
This is not a reflection on Sam but on the tour operators for Thailand
12 juli 2026
Antwoord van Hays Travel - Gosforth
We appreciate your detailed feedback and are glad to hear that our team member was very helpful. We understand your concerns regarding the pricing discrepancies and the last-minute hotel changes. We are always working to ensure the best value for our customers. I am sure you will have a a fabulous time in Thailand. Sam Branch Manager
Lovely staff in Gosforth Branch.
Lovely staff in Gosforth Branch.
Always helpful and pleasant!
Plus really pleased that the heavy lifting is done by them when planning a holiday.
Trust them completely
12 juli 2026
Antwoord van Hays Travel - Gosforth
Thank you for your wonderful feedback! We are so pleased to hear that our team in Gosforth is always helpful and pleasant. We appreciate your trust in us to plan your holidays. Sam Branch Manager
Antwoord van Hays Travel - Gosforth
Thank you for your kind review. We hope you have a lovely cruise and look forward to booking your holidays in the future. Thanks Thea :)
Staff always bright and cheerful,helpul…
Staff always bright and cheerful,helpul with advice on destinations.
Always a good experiance
9 juli 2026
Antwoord van Hays Travel - Gosforth
Thanks for taking the time to leave us a review once again, I am happy you's are getting to go to the Son Matias after having to postpone earlier in the year. Sam Branch Manager
Amazing Service
Fantastic service with Steph at Gosforth! She was like a top detective trying to tick our very tricky boxes! In the end a perfect result. Would definitely book again with Hayes!
27 juni 2026
Antwoord van Hays Travel - Gosforth
Thank you for your feedback! We are so pleased to hear that our team was able to help you find the perfect result for your tricky requirements. We look forward to assisting you again in the future!
Steph,
Agent was quick and efficient and…
Agent was quick and efficient and guided us through the necessary information about the holiday
30 juni 2026
Antwoord van Hays Travel - Gosforth
Hi Tom, thanks you for your kind review. I hope you have a lovely holiday when it comes and I look forward to helping you book some more! Thanks Thea
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