Hays Travel - Grantham Reviews 

Good service from Amy took time to ensure i got the type of holiday i was looking for Only slight disappointment When paying i wasn't able to pay though Branch card machine and had to pay via link sent to my phone but overall good service

Staff were very helpfu made me feel very comfortable

Kate at Grantham was brilliant, she worked within my budget and gave me plenty of options to choose from.

Staff very helpful,friendly and helped us sort out what we needed. Would definitely use again

Extremely helpful staff arranged our last minute flights & hotel for our trip to the Outer Hebrides. We shall definitely book with Hays for our next holiday.

Was just passing saw a brilliant offer and the girl found it even better

I was greeted by Billy a new recruit. He was very polite and made me feel he was capable of doing the job. He was joined by Fallon - again very pleasant and polite and she guided Blly as we booked some flights. I had a full list of requirements and each one was dealt with. I felt totally happy with my service. The downside was the insurers wouldn't insure me!

Amy in Grantham branch was extremely friendly and helpful. Answered all my questions.
At no time did I feel pressured.

Everybody I came into contact with were professional , helpful , had smiles

Really helpful staff who just kept going above and beyond when I kept changing my mind about everything! They just kept saying no problem, I'll get a price. We have now booked our first family holiday outside of the UK and we couldn't have done it without their help.

Very friendly, approachable staff. A real effort made to meet our requirements.

I have always very highly rated hays travel, they are brill from the way the staff are with you patient and hard working to get you the best holiday. Would highly recommend.

Amy listened to our needs and found us the perfect holiday

Kate was friendly and helpful and gave me options and communicated with me really well. Made experience very easy

Fallon was very welcoming and sorted many options out for us, with different payment options available. Next 3 holidays all booked here!

Friendly, patient looking at best options and prices to ensure our needs were met. Reassurance and suggestions made. Great service.

I recently went into the new branch at Grantham. I was seen straight away and only really wanted a brochure. I spoke to Sarah the manager, she said she would go upstairs and get one and apologised about not being out on the shop floor! I stood and waited and when she came back down the brochure she had didn’t have the venue I wanted so she offered me a seat and said she would look there and then.
Sarah didn’t make me feel like I was an inconvenience even though they looked busy trying to set the store up still.
I waited out with a quote that I was happy wait and 2 days later I went back there to book my holiday! I did change the original hotel but we got everything sorted and it was even priced matched to what I found online. I didn’t know they did they Sarah told me when I said it was about £200 cheaper last night. I would highly recommend going to see one of the Lovely team at hays in Grantham. I will certainly be going back! Thank you team 😁

Customer service was excellent they listened to what I needed when booking and the staff were extremely friendly and knowledgeable