Emma was very helpful from start to finish with booking our cruise, she had all the time, we never felt rushed or pressured, and she even stayed on after her shift had finished to complete our family... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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Lees wat reviewers zeggen
Our personal concerns were well noted and the lady who looked after us was very experienced, patient and understanding. We will never book online again after going into store, well done Hays Travel.
Bedrijf heeft geantwoord
Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... Toon meer
Bedrijf heeft geantwoord
Sophia was knowledgeable and went above and beyond to find our dream holiday. Would highly recommend Sophia as she had great customer service skills.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, Verenigd Koninkrijk
- 01634914113
4,9
Uitstekend
1K reviews
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Went in Hempstead store 1st aug
Went in Hempstead store 1st aug, saw Emma, she really put herself out to find some where in Cyprus to suit our needs, wasn’t able to come up with anything in store, when I contacted her in the afternoon she gave some options and found the flight times we were after, we have now booked with her, I was so impressed with her she was friendly and knew what she was doing, thank you Emma
2 augustus 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you for sharing your wonderful experience. It's fantastic to hear that our team member was so helpful and dedicated to finding the perfect options for your trip, even when it took a bit more searching. We're delighted that you felt well looked after and found the ideal flight times. We hope you have a fantastic holiday!
We hope you have a lovely holiday :) - Charlotte
Went in to enquire
Went in to enquire, came out with one booked and further details pending.
1 augustus 2026
Antwoord van Hays Travel - Hempstead Valley
We're delighted to hear that your visit was so productive and that you found what you were looking for. We appreciate your positive feedback!
We hope you have a lovely holiday :) - Charlotte
Great service again from Emma Mills
Emma was fantastic again yesterday,always taking time to research holidays for me & to give me options,she’s always so helpful 10/10
31 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that our team member made such a positive impression. We truly appreciate your kind words.
We hope you have a lovely holiday :) - Charlotte
Outstanding service
Caz and all the staff at Hays Travel Hempstead Valley are exceptional. Really helpful, friendly and go above and beyond to ensure the booking process etc runs smoothly. We always go to Hempstead Valley branch as we cannot fault the service. Thank you Caz and all the Hempstead Valley team
24 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service friendly, quick, and efficient. We appreciate your kind words.
We hope you have a lovely holiday :) - Charlotte
Antwoord van Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service friendly, quick, and efficient. We appreciate your kind words.
We hope you have a lovely holiday :) - Charlotte
Good experience
The patience that Emma showed us and her knowledge would certainly make us us Hayes again . Thank you.
23 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that our team member's patience and knowledge made such a positive impression. We truly appreciate your kind words.
We hope you have a lovely holiday :) - Charlotte
Nikki was extremely helpful and…
Nikki was extremely helpful and professional. Her knowledge of the holiday in general and of the ship etc helped us decide that this was the right holiday for us. Also she kept us informed every step of the way
21 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday. We appreciate your kind words.
We hope you have a lovely holiday :) - Charlotte
Antwoord van Hays Travel - Hempstead Valley
Thank you for taking the time to leave such a kind review. We are so pleased to hear that Nicki was very helpful. We hope you have a lovely holiday :) - Charlotte
Booked holidays with (Fleur)…
The young lady who served us (Fleur) was outstanding. Extremely knowledgeable and pleasant disposition.
Nothing was too much trouble
A credit to your company
26 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that Fleur provided such an excellent experience. We appreciate you taking the time to share your positive comments.
We hope you have a lovely holiday :)- Charlotte
The staff member I spoke excellent
The staff member I spoke to was able to answer my questions and found out all the info we needed. Very pleasant and courteous. Everything covered well by Hays Travel
21 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to answer all your questions and provide such pleasant and courteous service. We appreciate your kind words. We hope you have a lovely holiday :)- Charlotte
Many thanks for Fleur for assisting us…
Many thanks for Fleur for assisting us finding a good deal for my/our get away birthday holiday. Fleur is friendly, she’s always smile and accommodating. Hays is well recommended.
26 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that Fleur was so helpful and friendly in assisting you with your birthday getaway. We truly appreciate your kind words. We hope you have a lovely holiday :) - Charlotte
St George’s day cruise on the Britannia to norway
Spoke fleur very informative easy to book first trip on a cruise to Norway next year cant wait
18 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you so much for your wonderful review! We are delighted to hear that you found the booking process easy and informative for your upcoming Norway cruise. We hope you have an absolutely fantastic trip! - Charlotte
Staff were extremely helpful and…
Staff were extremely helpful and friendly. Will definitely be using Hays travel in future
22 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff were extremely helpful and friendly, and we look forward to assisting you with your future travel plans.
We hope you have a lovely holiday - Caz :)
Staff was so helpful everything went…
Staff was so helpful everything went very smoothly ✈️⛱️😃
17 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our staff were helpful and that everything went smoothly for you.
We hope you have a lovely holiday - Caz :)
Emma at Hempstead Valley was…
Emma at Hempstead Valley was informative, patient, knowledgable and very helpful to make our holiday booking easier.
24 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that your experience was made easier and more enjoyable.
We hope you have a lovely holiday - Caz :)
Always happy & always very helpful…
Always happy & always very helpful &they always got time you never feel rushed especially when customers like me are undecisive
16 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you always feel happy and well-assisted, and that you never feel rushed, even when making decisions.
We hope you have a lovely holiday - Caz :)
Superb advice
Superb advice, very friendly engaging staff, made booking my cruise effortless and saved me money based on an online quote
14 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that Emma provided superb advice and made your cruise booking effortless. It's fantastic that we could also help you save money. We hope you have a lovely holiday - Caz :)
Booking our first ever cruis
I was made to feel at ease, very helpful from start to finish, never felt pressured into any decision, took time to explain things and very knowledgeable.
14 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that you felt at ease and that Nic was helpful and knowledgeable throughout your experience. We appreciate your kind words. We hope you have a lovely holiday - Caz :)
We were seen promptly by a very helpful…
We were seen promptly by a very helpful assistant. We explained exactly what we wanted and were delighted with the efficient and professional way our queries were dealt with and our tickets booked.
11 juli 2026
Antwoord van Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that Katy provided you with such efficient and professional service. We appreciate your kind words. We hope you have a lovely holiday :) - Charlotte
Antwoord van Hays Travel - Hempstead Valley
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that Teresa provided fantastic service. We hope you have a lovely holiday - Caz :)
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