Knowledgeable staff with a friendly, relaxed attitude towards my enquiry. I did not feel rushed and I left feeling excited for my first cruise with all my questions answered! Booking was simple and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Always use Hays Travel in Hinckley. Friendly staff. Jody was very helpful & patience whilst finding holidays for ourselves & grandsons. Nothing too much trouble. Would highly recommend.
Bedrijf heeft geantwoord
I have booked holidays with Hays travel for a few years . They always go above and beyond with customer service . Jodie was great and so knowledgeable.
Bedrijf heeft geantwoord
I visited Hays Travel with a friend to book a surprise break for her husband's birthday. We saw Izzy. We knew the break we wanted and Izzy did numerous searches to find the required date and pick up d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
2 Castle Street, LE10 1DB, Hinckley, Verenigd Koninkrijk
- 01455348036
4,9
Uitstekend
447 reviews
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Friendly and helpful experience
Sam in shop was friendly and helpful. The information from the Swiss Travel Company was confusing which is why I haven't given top marks. We were promised an updated itinerary but haven't been sent this yet.
25 februari 2026
Antwoord van Hays Travel - Hinckley
Thankyou for taking the time to send feedback, I am sorry you found the information from the supplier confusing. The itinerary is the same as you received on booking, Sam will send through the most recent when we receive the documents ready for travel nearer the departure date. Kind regards Helen :-)
Hays Travel Hinckley
Hays travel in Hinckley were really helpful in helping us plan our cruise
-thank you
8 maart 2026
Antwoord van Hays Travel - Hinckley
Thank you for your lovely feedback Chris! We're so happy we could assist you in planning your cruise.
~ Hinckley, Hays Travel
Excellent customer service advisor was…
Excellent customer service advisor was brilliant so helpful over and above expectations
8 maart 2026
Antwoord van Hays Travel - Hinckley
Thankyou for taking the time to leave such lovely feedback, it was a pleasure to book your holiday for you. Kind regards Sam :-)
Antwoord van Hays Travel - Hinckley
We appreciate you taking the time to leave us such a wonderful review; we are so pleased you found our staff helpful and friendly. - Helen
Hayes travel at Hinckley is a lovely…
Hayes travel at Hinckley is a lovely shop and staff were very good we booked a cruise with everything we needed through the help of Helen. We certainly would book another holiday there lovely place and start
4 maart 2026
Antwoord van Hays Travel - Hinckley
We're happy to hear that you find the shop lovely and the staff helpful. It's great to know we provided everything you needed for your cruise. We appreciate your feedback and look forward to helping you book another holiday. - Helen
So helpful
Sam couldnt have been more helpful and patient. She kept me fully informed at every step and it was a pleasure to deal with her. Sbe got the best deal for me. I would certainly book again with Hays.
1 maart 2026
Antwoord van Hays Travel - Hinckley
Thank you David for your lovely review! We are happy to hear Sam was helpful and we look forward to seeing you again soon! - Kacey :)
Booked a cruise inc flights and…
Booked a cruise inc flights and transfers flight on day would miss boat so will have to fly day before and extra night at our expense £600 for hotel which was £80 on booking .com we didn't except so we now have to find hotel and our own transfers not impressed
21 februari 2026
Antwoord van Hays Travel - Hinckley
Thankyou for your reply, I am sorry you still feel dissatisfied. Everything was explained and covered with you prior to booking and you were happy to go ahead and book the hotel and transfer independently. We were happy to book this for you however we are bound by the suppliers terms and conditions with regards to a pre night stay. Regards Helen
Your staff was very helpful
Your staff was very helpful. We went to explore your offering and ended up making a booking. Sam was truly great!
22 februari 2026
Antwoord van Hays Travel - Hinckley
Thank you Steve for your lovely review! We are happy to hear Sam was helpful and we look forward to hearing from you again soon! - Kacey :)
We went into the Hinckley branch of…
We went into the Hinckley branch of Hayes travel the agent who delt with our inquiry was IZZY. She explained every thing in detail very professionally so we booked a cruise with her.
A very pleasant young lady respectful of our age explained very well. .
Well done izzy and Hayes travel. Would recommend a visit if thinking of holidays***** star many thanks
19 februari 2026
Antwoord van Hays Travel - Hinckley
We appreciate you taking the time to share your kind words. We're happy to hear that we provided professional and detailed service while booking your cruise. Thank you for recommending our branch! - Izzy :)
It was so easy.I
4 februari 2026
Antwoord van Hays Travel - Hinckley
We are glad you had such an easy experience. Thank you for letting us know about your interaction; we appreciate it. - Sam :)
Always pleasant and very…
Always pleasant and very helpful.Prepared to go that ex tra .mile to help,especially the Hinckley branch.We live in Derbyshire but do always use Hinckley.
Great staff.Always recommend them .
11 februari 2026
Antwoord van Hays Travel - Hinckley
Thank you for your kind words Norma and we are so happy to hear that our team is always helpful and pleasant. We are grateful for your recommendation and support! :) - Kacey
Antwoord van Hays Travel - Hinckley
We appreciate you taking the time to share your experience with us and we're so happy to hear that we could be of assistance to you. - Izzy
Antwoord van Hays Travel - Hinckley
Thankyou for taking the time to feedback, it was a pleasure to book another holiday for you :-) Thanks Helen :-)
Antwoord van Hays Travel - Hinckley
We're so happy to hear that you had such a positive experience booking your holiday. We hope you have an amazing time! - Kacey
Booked a perfect holiday yesterday with…
Booked a perfect holiday yesterday with Sam. She couldnt do enough for us nothing was to much trouble. Shes a credit to your company.
27 januari 2026
Antwoord van Hays Travel - Hinckley
We're so happy to hear that you had such a positive experience booking your holiday. It's great to know that you found us helpful! - Sam :)
Very pleasent young lady who looked…
Very pleasent young lady who looked after us with efficiency.
24 januari 2026
Antwoord van Hays Travel - Hinckley
We appreciate your kind words! We are so happy that you were looked after with efficiency by ourselves. - Izzy and Helen :)
Excellent service and a great…
Excellent service and a great experience with kacey as she couldn’t have been more helpful, will definitely recommend to friends
22 januari 2026
Antwoord van Hays Travel - Hinckley
We're happy to hear that you had a great experience and that our service was excellent. We appreciate your recommendation and are grateful for your positive feedback. - Kacey :)
It was important that we were choosing…
It was important that we were choosing the right holiday for us and we gained that assuranc efrom your helpful friendly staff
20 januari 2026
Antwoord van Hays Travel - Hinckley
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that our staff were helpful in choosing your holiday! -Helen :)
straight forward
15 januari 2026
Antwoord van Hays Travel - Hinckley
Thank you for your kind feedback - Izzy :)
Kacey was very knowledgeable and helped…
Kacey was very knowledgeable and helped us choose a lovely cottage what stop us giving 5 stares was she was unable to set up holiday insurance although told us were to get it
14 januari 2026
Antwoord van Hays Travel - Hinckley
We're happy to hear that you found the cottage lovely and that you found us helpful. We appreciate your feedback regarding the insurance, and we'll review our processes. - Kacey
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