Hays Travel - Horsforth Reviews 

Amanda is always so welcoming. She knows exactly what we like and was really helpful when we booked this holiday.

Excellent service from Amanda at the Horsforth branch

Communication, Prices and advise offered

Mollie was really helpful in answering questions and providing options.

I received the usual helpful, efficient and cheerful service when booking our next holiday. Can highly recommend Hays Horsforth.

I had Samantha to help me and she was excellent. She asked carefully what I wanted and after 2 or 3 adjustments ( I asked for) delivered exactly what I needed.

Fantastic service, the staff go out of their way to find you the perfect holiday. Thank you

The customer service was amazing from 1st contact to the end. The advisor was extremely helpful and made the booking process simple. Even helping us source transfers and eventually arranging a car when we decided that was preferable to transfers. Nothing was too much trouble.

Helpful friendly assistance. I knew where I wanted to go and which hotel but wanted a split booking which I needed linking together. This was done competently and I didn’t feel pressured at any point in our transaction.

I have booked with Hays twice in the last few weeks. This was a very friendly and fast service.
Both deals were amazing and a no point did I feel pressured into adding extra.
Amanda from. The Horsforth branch was so friendly and gracious with advice.

The quick reply the ease of booking and the deal, friendly helpful staff
Amanda was great

Excellent service with booking my holidays would highly recommend

We were shown the options for the holiday we were interested in and all the information we required we received, the assistant was friendly and very knowledgeable resulting in our booking the holiday

This is the third holiday I've booked/been on through Hays Horsforth and I'm always impressed with how helpful they are and how straightforward the booking process is. The person I'm travelling with has additional mobility needs and Hays were really good about sorting assisted travel at the airports, as well as being helpful about booking our requested type of room etc. I also appreciate the fact you can spread the cost into monthly payments. It all makes booking a holiday much easier and more streamlined without having to sift through hundreds of listings online or build your own holiday with all the different components. Thanks so much!

The staff member who o communicate with via message and phone call was extremely helpful. A positive experience, my first time7 booking with Hayes, will definitely book again

Very pleasant assistant

Thank you Amanda for taking time to find me a holiday for my Daughter’s birthday. You are always very helpful and welcoming. I always enjoy our chats too. Thank you so much ☺️

Friendly, helpful staff. Nothing too much trouble. Offered alternatives to ensure best travel arrangements.

Customer service from Samantha was amazing! Even after the shop had closed Samantha carried on helping me get a great deal.

Ella was very friendly and helpful awesome service 🥰