Katie in the Houghton Store was very aware of our requirements for a 2 night break in Milan departing NCL. The following day she presented a fabulous City Break to coincide with SAFC playing AC Milan.... Toon meer
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Lees wat reviewers zeggen
Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... Toon meer
Bedrijf heeft geantwoord
We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... Toon meer
Bedrijf heeft geantwoord
Friendly and helpful staff who ensured I got the holiday I wanted at a reasonable price. I don't go on holiday very often, but I have always booked through Hays Travel in Houghton le spring and I hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
8 Mautland Street, DH4 4BH, Houghton, Verenigd Koninkrijk
- 0191 5120090
4,9
Uitstekend
836 reviews
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We were welcomed into the Houghton…
We were welcomed into the Houghton Branch by the branch manager.
She Couldnt of been more helpful and the price she found for our holiday was cheaper than what we were able to find online.
11 januari 2026
Antwoord van Hays Travel - Houghton
Thank you for this lovely feedback.
It was a pleasure having you in store and helping find your holiday. Im sure this will come round quick.
I look forward to seeing you again soon.
Thanks
Vicki
Annalisa was extremely helpful she…
Annalisa was extremely helpful she tried all different dates to see the cheapest way of doing it for us. Annalisa was efficient and very knowledgeable
3 maart 2026
Antwoord van Hays Travel - Houghton
Thank you Pauline for the lovely review, we all hope you have an amazing holiday. Many thanks again Annalisa.
Went to our local Hayes Houghton le…
Went to our local Hayes Houghton le spring, ware we book all our holiday s this time for a large family holiday 5 adults 3 children. We were welcomed by Katie sat and discussed our needs Katie gave us options and told us she will look at other options e mailed us later with other holiday options ,sat with family and discussed what Katie e mailed , called back following and booked the holiday Again Katie and all staff are excellent that’s why we book with Hayes all a credit the Hayes travel thank you.
4 maart 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Ian,
It was a pleasure to help you in store and I am sure you will all have a fab time away!
Kind Regards,
Katie
Vicki was brilliant and so helpful x
4 maart 2026
Antwoord van Hays Travel - Houghton
Thank you so much for this lovely feedback.
It was a pleasure helping you book a lovely trip away.
I look forward to seeing you again soon.
Kind Regards
Vicki
Happy holiday
Dealt with Lisa on this holiday again the support and help the Houghton branch give is over and beyond all the girls are exception giving advice help second holiday this year be booking another before end of year and will definitely book through Houghton first class
26 februari 2026
Antwoord van Hays Travel - Houghton
Thank you Kevin, for your lovely review, it was a pleasure to book your holiday. Looking forward to see if you in branch soon. Many thanks Annalisa
Great service from Hays in Houghton
Great service from Vicki! Looking for a coach break in the UK to somewhere we hadn't been before.Came up with a lovely 5 day break to Wales, perfect for what we needed.Thanks again!
20 februari 2026
Antwoord van Hays Travel - Houghton
Thank you again for this lovely feedback.
Its always a joy to see you in branch and im sure you will love Wales... Remember if you do not want to climb Snowdon you can get the train.
Have a lovely time.
Vicki x
We allways go into this branch ov hays…
We allways go into this branch ov hays travel for about twenty years the are friendly and always ready to help with your holiday we not book holiday anywhere else
15 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you in store and I'm sure you will have a fab time!
Kind Regards,
Katie
Booked yesterday for a cruise
Booked yesterday for a cruise. Process so easy from start to finish. Very professional, kind and courteous. Thank you. Always use Hays Houghton they are great.
21 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Jean,
It was a pleasure to help you as always.
Kind Regards,
Annalisa
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you in store and I'm sure you will have a fab time!
Kind Regards,
Katie
Service was spot on as usual
Service was spot on as usual, can’t do enough to ensure everything is covered also really pleased as to the expansion of items of booking ( car parking) .
Carry on with the brilliant service !!!
18 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely review. It is always a pleasure to see you in store and help get your next holiday booked up. I hope you all have a fantastic time away on this one!
Many thanks - Chloe
Vicki in Houghton has booked several…
Vicki in Houghton has booked several holidays for us and I wouldn't go to anyone else . She is so knowledgeable, patient, helpful and a really lovely person
11 februari 2026
Antwoord van Hays Travel - Houghton
Thank you so much for this lovely feedback Lorna.
I had fun putting together this itinerary for you both and it will be something to add to my list of places to travel.
I look forward to seeing you both again soon.
Kind Regards
Vicki x
Happy days
Vikki was absolutely brilliant, because we always use our local branch the staff know us so well and can get us exactly what we want from our holiday
15 februari 2026
Antwoord van Hays Travel - Houghton
Thank you so much for this lovely feedback.
Its always a pleasure having you both in store and I enjoyed putting together this amazing holiday.
I look forward to seeing you both again soon.
Kind Regards
Vicki
First class service.
Always a great experience at Hayes in Houghton. Vicki and the girls are so friendly and helpful. A real 'family feel' where staff remember their customers and genuinely want to make sure everyone gets the holiday that's right for them.
First class experience and a team who are great ambassadors for your company.
15 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Joan,
It was a pleasure to help you!
Kind Regards,
Vicki
Well we had a brilliant experience at…
Well we had a brilliant experience at houghton but only one thing we were I quite a long time but there’s no coffee machine and I’ve seen them I others a nice cupper would have gone down very nice. You should be proud of your staff at houghton they are worth they wight in gold will definitely recommend them well done girls 👍👍👍
14 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Carol,
It really was a pleasure to help you both in store. I will most definitely look forward to seeing you both again!
Kind Regards,
Annalisa
Vicky absolutely excellent understood…
Vicky absolutely excellent understood all of our needs with a real nice friendly personality. A reel credit to Hayes’s travel
13 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to see you in store, I hope you have a fantastic time away.
Many Thanks - Vicki
Great service got exactly what I wanted
11 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It is always a pleasure to help you.
Kind Regards,
Chloe
Your agent Chloe was extremely well…
Your agent Chloe was extremely well informed, helpful, and courteous during our two visits to choose a holiday.
The shop was tidy, well arranged, and clean.
An excellent and pleasant experience supported by polite and helpful staff.
11 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Chloe
Good customer service Alisha was very…
Good customer service Alisha was very helpful friendly and funny .
10 februari 2026
Antwoord van Hays Travel - Houghton
Thank you Pauline for the great review, we all hope you both have an amazing holiday. Many thanks Annalisa.
Everything was fine
Everything was fine, the girl was very friendly and informative. We have used Hays the last 4 years and , all been well, we will be using Hays again next year
9 februari 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It is always a pleasure to help you.
Kind Regards,
Chloe
Antwoord van Hays Travel - Houghton
Thank You Amy for this amazing feedback.
Its was lovely speaking to you again.
Dont be a stranger and hope to see you soon.
Thanks
Vicki
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