Demi answered the questions asked when unsure looked on line and colleagues. Explained that were not up on internet put us at ease, discussed what we wanted and needed due my Wife having mobility issu... Toon meer
Bedrijf heeft geantwoord
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We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with. He found us 3 possibly holidays,... Toon meer
Bedrijf heeft geantwoord
We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... Toon meer
Bedrijf heeft geantwoord
Efficient and friendly service provided by Tom. Felt very personal attention. Got exactly what I wanted with an added bonus of a saving on my airport car parking arrangements.
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
11 Cheapside, LA1 1LY, Lancaster, Verenigd Koninkrijk
- 01524889527
4,9
Uitstekend
722 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff always pleasant and helpful.
Staff always pleasant and helpful.
Could book direct or online but prefer the service of the staff.
6 augustus 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for your review, I'm so happy I could help, I hope you have great time, see you soon.
Demi
Very friendly & helpful.
21 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for the review, it was a pleasure in arranging your trip away. Hope we can arrange many more for you and be able to be as excited as you are for your trips away. Tom
I booked my holiday at the Lancaster…
I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too much trouble and I can't wait to go away and celebrate my birthday with my kids...would definitely recommend booking your holiday through Hayes travel and if you're in Lancaster, definatley go and see Tom he's amazing
31 juli 2026
Antwoord van Hays Travel - Lancaster
Joanne,
We are so happy to hear you had such a wonderful experience booking your holiday with us! It's fantastic that our team member was able to perfectly accommodate all your requests, ensuring you got exactly what you wanted for your birthday celebration with your kids. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel Lancaster & Tom
Staff are always polite and helpful and…
Staff are always polite and helpful and go out of their way to help.
2 augustus 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging your trip away. Christian
Tom was very helpful and professional…Sue, Karen & Maggi
Tom was very helpful and professional in his approach. Nothing was to much trouble and he went out of his way to accommodate all our request and find us the best price. Would recommend him and Hays to anyone
31 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging your trip away, so excited for you & made me book mine too. Look forward to booking many more for you in the future. Tom
Booking with demi
I booked with travel agent demi at Lancaster branch, she is calm, lovely and friendly to book with, clear on where I wanted to go, when and everything was seamlessly arranged without much stress or worry. The best experience I have had
30 juli 2026
Antwoord van Hays Travel - Lancaster
Hi David, Thank you so much for your review, I'm so happy I was able to book this for you, and give you a great experience.
Demi
Antwoord van Hays Travel - Lancaster
Hi Michael,
Thank you so much for your review, we really do appreciate it. We are happy to be able to book this holiday for you.
Hays Travel Lancaster
It was so easy
It was so easy. Christian and Tony made our experience so stress free. All the hassle of searching taken out of it. We are so pleased. I have used Hays before for cruising and again, a stress free booking. I recommend that everyone goes back to the traditional visit to a shop.
26 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was an absolute pleasure in booking your trip away. Look forward to many more & hearing all about Cyprus on your return. Christian
Antwoord van Hays Travel - Lancaster
Mrs Coleman,
Thank you for your wonderful feedback. We are so pleased to hear you found our service to be friendly, quick, and efficient!
Kind Regards
Hays Travel Lancaster
All staff members went out of there way…
All staff members went out of there way to assist with the holiday booking we were looking for 👍
25 juli 2026
Antwoord van Hays Travel - Lancaster
David Brown,
We are so pleased to hear our team provided exceptional assistance with your holiday booking. Thank you for your wonderful feedback!
Kind Regards
Christian, Hays Travel Lancaster
I found the staff that delt with my…
I found the staff that delt with my booking very polite and helpful, explained everything in detail. Any issues are resolved very quick and efficiently. I'm very happy with the service I received and would recommend Hays travel to my friends and family.
19 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for your review, I'm happy to hear I was efficient and that you would recommend us to others.
Demi
Holiday to look forward to
Me and Peter went in to book a holiday for us and our eldest Granddaughter and Tom was excellent with helping us find the right holiday for us ,we have booked with Tom before so whenever we are looking to book holidays we always choose Tom and he always tries to get the best deal for us so we always know we can rely on him and it saves us from trawling through lots of different sites and we always feel very relaxed when we go.Jennie and Peter Woodend
19 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review, was a pleasure in arranging the holiday for you, look forward to hearing all about it on your return & making more memories in the future for you. Tom
Antwoord van Hays Travel - Lancaster
Thank you so much for your review, we are glad to hear we are helpful and knowledgeable.
Hays Travel Lancaster
Antwoord van Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review, was lovely to help in making your arrangements and look forward to many more. Lucy
Tom was really helpful
Tom was really helpful, patient and knowledgeable. We had being going around in circles for weeks ourselves trying to plan the trip but thankfully Tom recognised exactly what we were looking for.
12 juli 2026
Antwoord van Hays Travel - Lancaster
Hello, Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging the trip for you and very excited to hear how the trip went on your return. Look forward to arranging many more. Tom
We book with hays lancaster every year
We book with hays lancaster every year, all the staff are ,professional, questions answered, warm friendly advice ,we wound not go anywhere else
15 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you for your wonderful review! I am so happy to hear that we are helpful and professional. We truly appreciate your loyalty. We cant wait to book the next one.
Demi
Antwoord van Hays Travel - Lancaster
Thank you for your 5 star review ! We are so happy we could help.
Very quick and easy booking
Very quick and easy booking. Staff are always Friendly and helpful.
14 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you for your feedback, and for booking with us. I'm so happy to hear we are helpful and friendly, we look forward to seeing you again.
Hays Travel Lancaster
we use Hays because they are very…
we use Hays because they are very consistant and helpfull.
always willing to help
6 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for the lovely feedback, Look forward to helping with many more. Tom
The assistant asked all the right…
The assistant asked all the right questions, listened to replies and made the correct assessment of our needs.
She was very pleasant, patient and helpful!
9 juli 2026
Antwoord van Hays Travel - Lancaster
Thank you so much for your review! I am so happy I was able to help. I look forward to assist you in the future!
Kind Regards
Demi
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