Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... Toon meer
Bedrijf heeft geantwoord
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Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... Toon meer
Bedrijf heeft geantwoord
Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... Toon meer
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I am always happy dealing with Hay’s Travel at the Metro Centre, they know exactly what my preferences are. Tiana was really helpful abd I would give her 10 out of 10 for her polite and knowledgeable... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, Verenigd Koninkrijk
- 0191 4326502
4,9
Uitstekend
1K reviews
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Mis-sold Holiday!!
We were sold a holiday which wasn’t suitable for us so we had no choice but to cancel it and now we have to wait for a full refund without knowing how long we will have to wait for it!!
We should be refunded immediately as you took the full payment immediately!!
Hays Travel say 3 to 5 working days for our refund to complete!! That’s just not acceptable!! This was a Debit card payment which is cash instantly taken from our account so it should instantly be returned to our account!! There’s no acceptable reason on this planet why it should take that long except they want it to take that long for their own reasons!! We are waiting for this cash in order to book another option and it’s about time the government stopped companies from holding on to peoples cash in this way!! Again, I say, absolutely not acceptable!! Where is the protection for consumers in this country??
Hays Travel DID keep their promises so well done to them, our refund is complete!! Shame this whole situation occurred in the first place!!
20 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for your feed back, We are truly sorry that this has happened, and we will take this as a training issue, Happy to confirm that your refund has been completed. Team Blue.
Another Courteous Experience with Hays Travel.
Prompt attention to us as soon as we entered the store; focussed listening to our holiday destination choice; courtesy throughout the whole booking process. We have travelled through Hays Travel in the past and will do so again.
5 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for your feedback, we do hope you have a lovely holiday,Team Blue:)
Cruise 2027
As usual Hays travel never disappoints for service. I already had an idea of my preferences and Morgan was so friendly answering my questions regarding cost of cruise, grade of staterooms, travel insurance, validity of my passport and coach travel arrangements. Following payment of deposit and travel insurance she printed off all relevant documentation and went through it all again in detail underlining holiday payment due date. I had asked about easy payment plan and she worked out monthly cost too so I’ve got options to consider. A very polite and knowledgeable member of the team. Thanks Morgan for all your help booking my 2027 cruise.
16 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for your kind feedback for Morgan, she will be happy to read this, we do hope you enjoy your holiday. Team Blue
The staff at metro centre always…
The staff at metro centre always helpfull we always use hays travel for holidays as they look after you and match prices
16 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for your kind feedback for our Manager Johann, we do hope you have a lovely holiday. Team Blue :)
Fitst class as usual
First class as always and exactly why we keep using Hays
Apologies forget to mention Christine the rep who even assisted finding out further info not relating to holiday booked but for our future reference/booking
14 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for leaving your feedback, we do hope you have a lovely holiday, Team Blue
Good service
Good service , we were attended to and
Booked on the holiday we wanted with no hassle
5 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for talking the time to leave your feedback, Johann will be happy to read this, we do hope you have a lovely holiday.Team Blue
My wife and I were looking to book our…
My wife and I were looking to book our honeymoon and the staff were excellent, so helpful and went the extra mile to make sure we got the best deal that suited our needs, took the time to make our transfers from airport to the resort smooth and easy. We're very pleased how fast and easy it was to get everything booked and we know we're in good hands. We can't wait to go away on our honeymoon!
8 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
We appreciate you sharing your experience! We're happy to hear that our team was so helpful in booking your honeymoon and ensuring your transfers were smooth. It's great to know we could assist you and that you feel confident in our service.
Kind Regards
Hays Travel Metro Blue
An excellent holiday booking experience!
The travel assistant went above and beyond beyond of what we hope for when booking . Morgan was professional and helpful at all times. Nothing was a problem for her and we found the holiday we wanted .
29 april 2026
Antwoord van Hays Travel - Metrocentre Blue
We appreciate you taking the time to leave us a review. We're so glad to hear that Morgan was professional and helpful and that you found the holiday you wanted.
Kind Regards
Hays Travel Metro Blue
Very good assistance
Very good assistance on selecting a holiday for our Ruby Wedding Anniversary.
28 april 2026
Antwoord van Hays Travel - Metrocentre Blue
We appreciate you choosing us to help plan such a special holiday! We are so glad we could provide excellent assistance.
Kind Regards
Hays Travel Metro Blue
Great service
5 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team blue :)
Antwoord van Hays Travel - Metrocentre Blue
We're happy to hear that you received excellent service. Thank you for sharing your positive experience with us!
Kind Regards
Hays Travel Metro Blue
Have always used Hays travel
Have always used Hays travel. Kellie from Metro centre branch is my go to as she is extremely efficient, knowledgeable and friendly. Would recommend her and Hays to friends and family. Amazing people skills.
2 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
We appreciate you sharing your positive experiences with our services. It's wonderful to hear that our team member's expertise and friendliness stood out. We're grateful for your recommendation!
Kind Regards
Hays Travel Metro Blue
Staff friendly and helpful
2 mei 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for sharing that our staff were friendly and helpful during your visit!
Kind Regards
Hays Travel Metro Blue
We were greeted by a warm welcome from…
We were greeted by a warm welcome from Joanne who was very helpful , she found a great holiday with every thing we asked for went through every thing to make sure we understood a big thankyou to her from us
29 april 2026
Antwoord van Hays Travel - Metrocentre Blue
We're happy to hear that you received a warm welcome and found our service helpful. We're so glad we could find a great holiday that met all your needs and expectations. Thank you for your kind words!
Kind Regards
Hays Travel Metro Blue
Rebecca & Jo were very helpful polite &…
Rebecca & Jo were very helpful polite & searched for the best deal for me
29 april 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for your kind feedback on our Manager Johann,Assistant Manager Rebecca, they will be really please to read this, we do hope you have a lovely holiday in Gran Canaria, hope to see you again in branch Team Blue :)
Antwoord van Hays Travel - Metrocentre Blue
Thank you for taking the time to share your experience; we are so glad to hear our staff member was efficient and friendly.
Kind Regards
Hays Travel Metro Blue
Satisfied
Every time I go into Hays travel I always get good service, even when it's quite busy, the staff are always helpful and very knowledgeable. Great work everyone 👍
14 april 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for your kind words! It's great to know you consistently receive excellent service from our knowledgeable team, even during busy times. Thanks for the feedback!
Kind Regards
Hays Travel Metro Blue
Steph did it again!
Steph did it again!
Once again Steph looked at many hotels and resorts for us until she found us our ideal holiday. Nothing is too much bother and she is extremely pleasant and professional throughout.
She really understands everything we want and makes sure she checks absolutely everything until she knows we're completely happy.
Thank you once again Steph. No doubt we'll see you again soon x
22 april 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for taking the time to share your wonderful experience! We're so happy to hear that Steph went above and beyond to find your ideal holiday. We look forward to seeing you again soon!
Kind Regards
Hays Travel Metro Blue
Friendly and professional service
15 april 2026
Antwoord van Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Lovely staff Morgan was so helpful and…
Lovely staff Morgan was so helpful and sorted our holiday for us Well done
21 april 2026
Antwoord van Hays Travel - Metrocentre Blue
We're happy to hear that our staff was so helpful in sorting out your holiday plans. Thank you for sharing your positive experience with us!
Kind Regards
Hays Travel Metro Blue
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