I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... Toon meer
Bedrijf heeft geantwoord
We made a booking day before had a small problem went back in today spoke to libbi and she was fantastic and sorted it out within 5 mins brilliant
Bedrijf heeft geantwoord
Laura was fantastic she had trouble booking hotel we wanted but it didnt go to plan then she found us another and she was great with it all
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, Verenigd Koninkrijk
- 01642988524
4,9
Uitstekend
831 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We made a booking day before had a…
We made a booking day before had a small problem went back in today spoke to libbi and she was fantastic and sorted it out within 5 mins brilliant
22 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you so much for your feedback, i'm glad I was able to help :)
Thanks
Libbi x
Booking Holidays over the phone easier than you think !
I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked about my choice of holiday and I decided to book it over the phone and I was surprised how easy it was, Libbi took down all the details and offered to send a link to my phone for extra security when it came to payment which is very reassuring. The booking confirmation and paperwork work were then sent to me via email. Libbi has a lovely manner pleasant helpful and very patient indeed considering the amount of times I had to ask her to repeat herself. I will certainly continue to use Hays for my future holidays.
21 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you so much for your lovely feedback, so glad I could help :)
Thanks
Libbi x
Laura was fantastic she had trouble…
Laura was fantastic she had trouble booking hotel we wanted but it didnt go to plan then she found us another and she was great with it all
15 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback. I am so happy we got you sorted in the end
Thanks
Laura x
Lovely friendly helpful staff
15 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments :)
Sophie x
Guaranteed to get you what you want
The agent wad able to find me exactly what I was looking for. This included an adapted cabin for my wheelchair and information about getting to the departure port.
14 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback
I am just so happy we got your something to look forward to :)
Thanks Libbi x
Very pleased
Very pleased
Staff are excellent very helpful weather you book a holiday or not
I always book my holidays with hays travel
14 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You for your lovely feedback, however due the rating given I will give you a call to discuss and see if we can improve anything at all
many Thanks
Gemma
Branch Manager x
Gemma always goes the extra mile just…
Gemma always goes the extra mile just booked a holiday for New York provided us with everything we need she’s the best !
13 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback
its always a pleasure, See you again soon for your next one haha
Thanks
Gemma x
The lady who helped us book our holiday…
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue but this shoukd be mentioned upon bookings.
5 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments, we will contact you directly in regards to the payment dates
My holiday booking
Sarah was very helpful, always willing to help , gives you the best deal , booking was easy , gives you information about the hotel, and surroundings, options available to pay , great service..
2 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
Assistant very polite and helpful
4 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we hope you have a lovely holiday
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words and lovely feedback
Sarah x
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you so much for your feedback :)
Great service and very friendly as well…
Great service and very friendly as well staff and booking
5 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments :)
Thanks Gemma x
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you so much for your comments
Sarah x
The member of staff that helped Gemmaout…
The member of staff that helped me out with booking a holiday over the phone was a really good help and I’m very happy with my booking
4 augustus 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely comments & feedback :)
its really appreciated
Thanks Gemma x
Good service and informative
Good service and informative, prices are up but that's not the staff,s fault.happy with Hays travel
31 juli 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
Always a pleasure
Sarah x
The excellent service
Simply to say Sarah Smith knows our requirements for a great holiday,and she has never failed us yet. So thank you Hays travel
22 juli 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we are glad we could get you sorted :)
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your feedback. Its really appreciated :)
Laura x
Professionalism as always
Once again Sarah was exceptional nothing was a problem always sorts your holiday whatever the circumstances. Keep up the good work Sarah.
22 juli 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank You so much for your comments :) it means a lot
Thanks Sarah x
Always a first class service with Hays.
Always a first class service with Hays.
Never any hassle, always best on Price.
Friendly and very Knowledgeable..
Simply the Best 👌
21 juli 2026
Antwoord van Hays Travel - Middlesbrough Hill Street
Thank you for your amazing feedback
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.