Hays Travel - Neil Crossley Reviews 

This is the third time we have booked a holiday with Neil and we always feel comfortable doing so. Nothing is too much trouble and he's always happy to answer any of my questions and put my mind at ease. We would highly recommend Neil at Hays Travel and will definitely be using him again in the future. We highly recommend Neil for all your holiday needs.

Neil is always available to try and help with any questions or bookings even when he is away on holiday with his family!!
Neil always works hard in getting the best deal possible tailored making it to your specifications.

Neil has been fantastic seeing us through 2 bookings. One in Nov 2023 and now, in Oct 2025.
Initially i was indecisive about hotels/ dates and i kept changing my mind but neil is always happy and willing to always give prices on my holidays id narrowed down, which ultimately has led to the booking of the two.
Id not travelled with my family since 2017 and was having anxieties with the whole airport check in etc, and i was messaging neil with these and he would reassure me and talk me through the check in.
He is always professional and answers messages when he is free. Even in the evenings he has replied.
We as a family are aiming to book a holiday every other year and we will continue to use neil for these.

Great communication to find out what you need from your holiday

Neil C was a great help, and found the perfect trip and the most competitive price. Highly recommended ⭐

This is my forth year booking through Neil. He is absolutely fantastic. He answers all your questions, gets you a great deal and is always available if you have any issues. Couldn’t rate him highly enough and wouldn’t use anyone else

Easy, quick booking at short notice. Got a better deal than we could have booking by ourselves. Very quick responses and happy to answer any questions we had. Will be booking again for our next holiday

Neil was responsive and very helpful in organising my flights.

Neil was so helpful, really through with everything, very very pleased with the deal and holiday we booked

Neil, was brilliant. Listened to what I needed and advised accordingly.
Here still answered me well after the holiday was confirmed as I had a few additional questions.
Well done brilliant customer service.

We have booked ALL our holidays now for the last couple of years with Neil, he is so accommodating & patient & always tries to find us the best deal, ( he makes it so less stressful for me) . I have recommended him to family & friends who have also booked with him and carried on booking with him too . Thanks Neil for all your help 👌🏻

Neil was very helpful and patient, was friendly but professional in all our dealings. We would definitely recommend him.

Thanks Neil. Great job as always.

Neil Crossley @ Hays Travel always hits the mark and never let's us down.

We absolutely 💯 recommend them.

Absolutely outstanding service from Neil.
From start to finish he made sure everything was just what we ask for.
We will be using you again.
The Taylors

We always book with Neil once we find the holiday we want. He usually makes us a saving and we have peace of mind that we have someone to help if needed.
He’s always quick to respond and is very friendly and patient. We wouldn’t book with anyone else.

This is the 4th holiday I've booked through Neil, he always finds me a good deal, really easy to deal with, and he's patient! Im very fussy.
Thanks Neil 5* service every time!

We found that Neil was very helpful gave us good information that the resort that we were talking about would be coming to the end of the session & there might not be much going on

The price increase

Thank you for your time & patience for booking my holiday. Looking forward to it 😊