Had to cancel holiday last November due to an accident. Wanted to book the same holiday to Lanzorote, same time of year. Brandon sorted that out for us, exactly same dates, flight times etc. He... Toon meer
Bedrijf heeft geantwoord
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Brandon was amazing ,finding everything that we needed for our holiday eg flights,board,balcony, close to all amenities he gave us 110% Thanks Brendon
Bedrijf heeft geantwoord
Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... Toon meer
Bedrijf heeft geantwoord
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
5 Church Road, B31 2JZ, Northfield, Verenigd Koninkrijk
- 01213146247
4,9
Uitstekend
2K reviews
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Great customer service
Hays are our "go to" travel agents. Always friendly and helpful.
19 juli 2026
Antwoord van Hays Travel - Northfield
Anonymous,
Thank you so much for your wonderful review! We are delighted to hear that you consistently find our team friendly and helpful, and we truly appreciate you making us your go-to travel agents.
Kind Regards
Hays Travel Northfield
All staff are very nice and helpfull.
19 juli 2026
Antwoord van Hays Travel - Northfield
Ann Keane,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team was so nice and helpful during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Always lovely helpful and polite and…
Always lovely helpful and polite and find me a holiday
12 juli 2026
Antwoord van Hays Travel - Northfield
Sonia,
Thank you for your wonderful feedback! We are so pleased to hear that you always find our team helpful and polite, and that we can assist you in finding your perfect holiday.
Kind Regards
Hays Travel Northfield
Good old fashioned service
Very easy and enjoyable and got everything sorted and booked that I wanted. Have booked many holidays and always a satisfactory outcome. Also the travel consultant wes very professional and knowledgeable
18 juli 2026
Antwoord van Hays Travel - Northfield
Keith
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was easy and enjoyable, and that you always have a satisfactory outcome. We appreciate your kind words about our professional and knowledgeable travel consultant.
Kind Regards
Hays Travel Northfield
Couldn’t fault the service given by…
Couldn’t fault the service given by Jess, and the friendly, but positive input from her colleagues. Job well done
18 juli 2026
Antwoord van Hays Travel - Northfield
Sandra
Thank you so much for your wonderful feedback! We are so glad to hear that you had such a positive experience with our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Antwoord van Hays Travel - Northfield
David
Thank you for leaving us a 5 star review, we really appreciate it, always a pleasure for us to help with your holidays.
Many thanks
Brandon
Happy assistant and more than happy to…
Happy assistant and more than happy to help even though I knew how busy there were. Explained all required, advised and was caring and personal to our needs.
15 juli 2026
Antwoord van Hays Travel - Northfield
Jackie ,
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and caring, and that you received excellent service.
Kind Regards
Hays Travel Northfield
Wonderful friendly staff goes above and…
Wonderful friendly staff goes above and beyond so so helpful definitely worth a return visit
13 juli 2026
Antwoord van Hays Travel - Northfield
Tina,
Thank you so much for your wonderful review! We are delighted to hear that our staff made such a positive impression and that you're planning to come back and book with us again. We truly appreciate your kind words.
Kind Regards
Brandon
Antwoord van Hays Travel - Northfield
Thank you for the 5 star review Ian, we really appreciate it, glad you had a good experience with us.
Many thanks
Brandon
had an outstanding experience at Hays…
had an outstanding experience at Hays Travel Northfield, Birmingham.
From the moment we walked into the branch, we were made to feel genuinely welcome. Every member of staff was friendly, professional, approachable, and willing to go the extra mile to ensure our holiday booking was perfect.
A special thank you goes to Lisa, who looked after us throughout the booking process. Our holiday arrangements were far more complicated than most people would expect and required over three and a half hours on the telephone. Throughout the entire process, Lisa remained patient, knowledgeable, calm, and completely dedicated to making sure every detail was correct.
I would also like to thank Megan and the rest of the team. Their professionalism, teamwork, and outstanding customer service made what could have been a stressful experience enjoyable and completely stress-free.
The entire Northfield team are a real credit to Hays Travel. Their hospitality, attention to detail, and genuine care for their customers were exceptional. They truly went above and beyond, and in my opinion they deserve recognition for the fantastic work they do every day.
I wouldn’t hesitate to recommend Hays Travel Northfield to anyone looking to book a holiday. Thank you all for making our experience such a positive and memorable one. We will definitely be returning for our future holidays.
11 juli 2026
Antwoord van Hays Travel - Northfield
Sabar
Thank you so much for taking the time to leave such a detailed and kind review. It was our genuine pleasure to have helped with your holiday, we take pride in making sure all of our customers have a positive experience in store, and your review has perfectly summed up what we aim for on a daily basis.
Many thanks
Brandon
Antwoord van Hays Travel - Northfield
Thank you Karen for leaving such a lovely comment, it is a pleasure for us to help with your holidays. We look forward to helping with more holidays in future.
Many thanks
Brandon
Antwoord van Hays Travel - Northfield
Thanks for leaving this 5 star review with a lovely comment about our staff. It's always a pleasure for us to help with your holidays Stephen.
Many thanks
Brandon
your staff were so helpful and nothing…
your staff were so helpful and nothing was to much trouble. It took less than a few hours after I explained what we wanted our holiday to include and there was a proposal e-mailed sent to me and a person to person telephone conversation to explain everything regarding the holiday itinerary. all that left me to do was pay the deposit. Would definitely use Hays again.
2 juli 2026
Antwoord van Hays Travel - Northfield
Paul,
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful and made your holiday booking experience so smooth and easy. We appreciate your kind words.
Kind Regards
Hays Travel Northfield
The staff at hays travel Northfield…
The staff at hays travel Northfield were absolutely amazing we wanted a last minute break and the young lady was amazing finding us a beautiful getaway and on a second return to the shop to ask about airport parking the lady who dealt with us was also amazing 💯🙏.
2 juli 2026
Antwoord van Hays Travel - Northfield
Stephen,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team was able to help you find a lovely last-minute getaway and assist with your airport parking needs. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Antwoord van Hays Travel - Northfield
Anita
Thank you for your kind words! We are delighted to hear that our team was welcoming and able to help with your holiday. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Northfield
Wel7 love booking with Hays always fine…
We love booking with Hays always fine the right holiday won't go anywhere else staff are wonderful
8 juli 2026
Antwoord van Hays Travel - Northfield
Denise Northfield,
Thank you for your wonderful review! We are so pleased to hear that you are always pleased with our service and the holidays we find together. we appreciate your kind words about our staff.
Kind Regards
Hays Travel Northfield
Fantastic service
Fantastic service
Even found something we wasn’t looking for at a bargain price.
8 juli 2026
Antwoord van Hays Travel - Northfield
Sarah,
Thank you so much for your wonderful review! We are delighted to hear you received excellent service and that we managed to find something suitable for such a good price.
Kind Regards
Hays Travel Northfield
Lisa was sorted everything out in…
Lisa was sorted everything out in minutes for us and the holiday was booked excellent service
30 juni 2026
Antwoord van Hays Travel - Northfield
Patricia
Thank you for your fantastic feedback! We are so pleased to hear that everything was sorted out quickly for you and that you received excellent service when booking your holiday. We truly appreciate your kind words.
Kind Regards
Brandon
Always a pleasure to goninto this shop
Always a pleasure to goninto this shop
Staff are very helpful and friendly and call you by your first names.
No dramas there to assist in any way
Will and Always be booking my holidays with them.
7 juli 2026
Antwoord van Hays Travel - Northfield
Kevin
Thank you so much for your wonderful review! We are delighted to hear that you always enjoy visiting our shop and find our staff helpful and friendly. We truly appreciate your loyalty and look forward to booking many more holidays for you.
Kind Regards
Brandon
All staff willing to help
5 juli 2026
Antwoord van Hays Travel - Northfield
Thanks for leaving a great review Terence, we appreciate you taking the time to leave a 5 star rating.
Many thanks
Brandon
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