The very pleasant young lady we saw when we went to discuss a holiday could not have been more helpful. She took the time to find out exactly what we were looking for then suggested places that would... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From giving Kerry the details of what I was looking for she kept me informed at every step what was the best options were to make sure I got everything I wanted. She also set up my direct debit so eac... Toon meer
All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... Toon meer
Bedrijf heeft geantwoord
Ella gave us as much time and information needed to reach our decisions, and with discount applied we were able to make a booking within our budget.
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
3-5 Orford Place, NR1 3RU, Norwich City, Verenigd Koninkrijk
- 01603851856
4,9
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jo the person who assisted us was very…
Jo the person who assisted us was very helpful and knowledgeable re venue and gave us good advice.
20 januari 2026
Antwoord van Hays Travel - Norwich City
Thanks so much for your kind words! We’re really glad Jo could help and that you found the advice useful.
Antwoord van Hays Travel - Norwich City
We're glad you had a great experience with our knowledgeable staff and are pleased with your outcome. Thanks for your feedback.
Hannah looked after us very well and…
Hannah looked after us very well and helped sort our holiday.
14 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you for your kind review
Ella was very patient.
Ella was very patient with our dithering over where we wanted to go. Once that was settled she found the hotel for us went through all aspects of our stay. Booked seats our on the plane. Went through all the fine print with us. Told us about the special rates on getting our money. She was overall very good will definitely seek her if we book again.
14 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you so much for the lovely review! It was a pleasure helping you plan your trip. We hope you have a lovely time!
The hays travel rep was very helpful…
The hays travel rep was very helpful and took us through all the process very quickly
13 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you for the kind review!
I have been very pleased with the…professional service I have so far received
I have been very pleased with the service that I have received so far from Hays Travel.Lawrence has been very helpful and also works in a very professional manner .Thank you !
10 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you very much for your kind feedback, We truly appreciate your support and look forward to helping you again in the future.
Holiday
The experience is exactly like it should be very warm welcome very kind and very nice people to talk to the ladies are trained very well and we would not book anywhere else as long as the staff stay as kind and nice as they are thank you very much
11 januari 2026
Antwoord van Hays Travel - Norwich City
We appreciate your kind words! We're happy you felt so welcomed and valued our team's expertise. It's wonderful to know you wouldn't book anywhere else because of our service.
Excellent knowledge!
Very good knowledge of the area that helped us choose our destination. The lady that helped us was very friendly and helpful
11 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you for your wonderful review
I always use Hays in Norwich city…
I always use Hays in Norwich city centre to book my holiday they always do an amazing job at finding exactly what I want.
11 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you for your kind review and choosing us again
Antwoord van Hays Travel - Norwich City
Thank you for your kind review
Brilliant Travel Agents
Having used Hayes for a previous cruise and been looked after very well by Aiden, we obviously decided to use them again and with Cathy's help have found the perfect next cruise. She confirmed everything in detail and made sure it was right for us. Would definitely recommend this friendly and professional team.
10 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you for recommending our friendly and professional team! So pleased we could help you again with the next cruise
Excellent service
Jo was extremely helpful and entered into what we're looking for. Her experience and expertise are impressive .
9 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you so much for the lovely review! Jo will be thrilled to hear your feedback. We’re glad she could really understand what you were looking for and help you along the way
Easy booking.
As again i walked in,and booked holidays for this year.so easy,that's what I like.
31 december 2025
Antwoord van Hays Travel - Norwich City
Thank you for your great review, Thanks for choosing Hays Travel Norwich City again
Another great experience with Cathy
Another great experience with Cathy! She goes above and beyond to ensure every detail of your holiday is covered with outstanding customer service. An absolute credit to your agency.
7 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you so much! We’re delighted to hear you had another great experience with Cathy – she truly is a credit to our team. We really appreciate your kind words!
This is the second time Laurence has…
This is the second time Laurence has helped me with the holiday .Always sorts out the best prices and never pushy
5 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you for your lovely review, I am so pleased we could help!
Cruise Booking
the member of staff at Norwich was very efficient and able to explain our questions in a knowledgeable and friendly manner. We left feeling very satisfied with the service.
3 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you for the kind review so glad we could help!
Cathy was brilliant
Cathy was brilliant. She explained everything. very helpful in all respects. Could not have asked for more.
Thankyou Cathy
3 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you so much for your lovely review, I am so pleased we could help!
Chloe she asked us if we needed help
Chloe she asked us if we needed help. She was very helpful and she was very efficient at her job .
2 januari 2026
Antwoord van Hays Travel - Norwich City
Thank you so much for your kind words! We’re glad Chloe was helpful
Antwoord van Hays Travel - Norwich City
Thank you for your kind review
Excellent service
Excellent service, very helpful staff ( Cathy) most informative and spent time telling us what we asked and needed to know
31 december 2025
Antwoord van Hays Travel - Norwich City
We appreciate you taking the time to leave us such a fantastic review! We are so glad to hear that our staff was helpful and informative.
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