Hays Travel - Peterlee Reviews 

Quick, helpful and very friendly. Always a first class service!

Friendly welcome in store. Booking process explained well and the member of staff spent time to ensure we got the best deal

Always great service makes you feel special

Amanda was lovely, I knew what I wanted and it was booked in minutes, fabulous service, I always go to hays travel in peterlee

Could not have had better service
If i was royalty.thank you.

Good service

Once again we were pleased with the service Hays provided. We had several questions that were worrying us about the type of room in the accommodation as it was unclear in the Tui booking website. Hays were sorting this out with Tui and we had to leave before it was confirmed by Tui but we were very happy with the booking which I am sure will be resolved shortly. All credit due to Amelia for the patience she showed

As always a fantastic service from Claire and Jayne she goes beyond to help us she's a diamond we wouldn't go anywhere else 😀

When in the branch today we booked next years trip with the manager. She was super helpful, very knowledgeable and friendly. We have previously booked with the Peterlee branch and wouldn’t hesitate to book with this branch in the future.

We have booked with Hays Peterlee for many years and wouldn't go anywhere else.
Always impeccable service and amazing ladies who are knowledgeable, friendly and professional.

Booked two more holidays for 2027, straight forward no hassle.
Amelia who is on her apprenticeship served us and was amazing, chatty, through and professional, a credit to Hays

Amanda was a great help I was in with my baby she made me a coffee spoke to the baby made the atmosphere very welcoming I would definitely return if I seen her at a desk again. She worked with everything we requested even looking into things we could do whilst over there.

Amazing service

Helped me to book the right holiday for me from start to finish. Excellent customer service.

Libby is brilliant at her job and always goes above and beyond. We would recommend her to anyone who is looking for there next getaway :)

Great service and very helpful

The staff where very very helpful and friendly they helped me in every way that they could

Professional and courtesy throughout the call
Went over and above.
Exceeded my expectations
Thaks will be back in for some currency

We went into the Hayes Travel agent’s not really knowing what holiday we wanted or even where we wanted to go. Sat down with Amanda who very patiently went through a variety of options. She spent a lot of time with us and was very helpful. We went away with a couple of options and thought about it over night.
We chose a cruise and the next day Amanda went through everything step by step and sorted out all the paperwork. Again she spent a long time with us. I cannot fault the service she provided.

Amanda was extremely helpful. She was very patient and booked the exact holiday with the little extras that I wanted. The booking process was made seamless and I was confident with the service I received.

We cannot praise Hays at Peterlee enough. The team are all welcoming, the shop is clean and tidy.
Libby could not help us enough, also was friendly, professional and warm in her approach throughout we will definitely return to Hays for our next holiday through this service we have received nothing was too much effort - top class customer service, the whole process was made easy through Libby.