Very pleasant and helpful, reviewing a number of options to help us find the best, most suitable for us. Giving advice about the various options explored and remembering needs and interests discussed... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... Toon meer
Bedrijf heeft geantwoord
Very welcoming polite staff always especially Jane she is the jewel in the crown but all the staff are second to none. We are always satisfied even when things go wrong.
Bedrijf heeft geantwoord
Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
2 The Chare, SR8 1AE, Peterlee, Verenigd Koninkrijk
- 0191 5184990
4,9
Uitstekend
826 reviews
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Antwoord van Hays Travel - Peterlee
Thank you for your lovely feedback, was a pleasure booking your holiday :)
Great staff
That staff member was very helpful, friendly and patient. She listened to everything we asked for and was able to find a river cruise holiday that was perfect. All other staff in the shop were also friendly.
Will definitely use this travel agent again.
1 februari 2026
Antwoord van Hays Travel - Peterlee
HC,
We're so happy to hear that a staff member was able to find you the perfect river cruise! We appreciate your kind words and look forward to helping you again.
Hays Travel
JANE WAS GREAT
As usual I got great service. Jane was brilliant again and got me exactly what I wanted. I would not even think about going anywhere else. It is impossible to get better service anywhere.
7 februari 2026
Antwoord van Hays Travel - Peterlee
Thank you for the lovely review, it is always a pleasure.
An English owned company you can Trust
I always use Hays Travel it’s a company you can trust. With Excellent Staff who are Trained to a high standard. Beth who I get to book my flights and Holiday goes out of her way to make sure every detail is correct looking for the best deals. I use Hays as I feel being an English owned company I can Trust Them.
29 januari 2026
Antwoord van Hays Travel - Peterlee
Thank you for the lovely review. It is always a pleasure.
Excellent
Excellent, friendly, professional service as usual. We were greeted immediately we entered the store. We were made to feel welcome and our wishes were listened to.
5 februari 2026
Antwoord van Hays Travel - Peterlee
Thank you! It is always a pleasure.
Jane was very helpful when deciding our…
Jane was very helpful when deciding our holiday
1 februari 2026
Antwoord van Hays Travel - Peterlee
We appreciate you taking the time to leave us such positive feedback. Thanks Jane :)
Your representative Jo was very helpful…
Your representative Jo was very helpful and went out of her way to find what we wanted.
25 januari 2026
Antwoord van Hays Travel - Peterlee
Glad to hear we found the holiday that you wanted Mr Hope and thank you for taking the time to leave your kind feedback. Jo :)
Antwoord van Hays Travel - Peterlee
Julie,
We are so happy we could go above and beyond to assist you! Thank you for letting us know you were happy with our help.
Hays Travel
Excellent service did everything to get…
Excellent service did everything to get us the perfect package
1 februari 2026
Antwoord van Hays Travel - Peterlee
Paul,
We appreciate you taking the time to leave us a review! We are so glad we could deliver the perfect package and meet your needs.
Hays Travel
On the move again …
I came to the Peterlee shop on my scooter and a colleague came and opened the door for me great
I got my currency and then sat with Jane and talked myself into booking a holiday later in year thank you Jane
29 januari 2026
Antwoord van Hays Travel - Peterlee
It is always a pleasure :)
Great experience from start to finish
Jo and everyone at the team was amazing at helping us book our holiday to Australia. Through different recommendations and multiple quotes for the best priced flights, the process was simple from start to finish
27 januari 2026
Antwoord van Hays Travel - Peterlee
We appreciate you taking the time to share your experience. We're so glad to hear that our team was amazing at helping you book your holiday to Australia. Jo :)
Very helpful book my break
27 januari 2026
Antwoord van Hays Travel - Peterlee
We appreciate you taking the time to leave us a review, and we are so happy to hear about your booking experience! Thanks Amelia :)
Excellent holiday deal Peterlee hays is our local travel agent…
Peterlee hays is our local travel agent being using it for years all agents are and have been outstanding and go out there way to booking a holiday an easy and unstressfull journey just booked a holiday to Cape Verde it was absolutely a joy with Lea the hays agent very well recommended
16 januari 2026
Antwoord van Hays Travel - Peterlee
We appreciate you taking the time to leave us such a complimentary review! We are so glad to hear that booking your holiday was an easy and stress-free experience, and we wish you a fantastic time in Cape Verde. Thanks Jo :)
Booking a special cruise!
We visited Peterlee to book our very first cruise. We are going at Christmas and haven’t had a holiday for many years! At one point virtually every member of the team were searching for the perfect holiday for us! Customer service was second to none! Everyone was so patient with us. Would definitely recommend Peterlee branch to book the perfect holiday! Thank you so much!
24 januari 2026
Antwoord van Hays Travel - Peterlee
Carol mccombe,
We're delighted we could help you book your first cruise! It's wonderful to know our team's dedication made the experience special, especially after so many years without a holiday. We appreciate your recommendation!
regards Jo
Hays Travel
City break Bucharest
Beth was amazing, I had specific requirements for the holiday and she fulfilled them all, amazing.
22 januari 2026
Antwoord van Hays Travel - Peterlee
Thank you so much for your lovely review :)
Jane Anderson always goes above and…
Jane Anderson always goes above and beyond to help us find our perfect holiday. Wouldn't book a holiday anywhere else. All the staff are very welcoming and friendly. Excellent experience always.
23 januari 2026
Antwoord van Hays Travel - Peterlee
We're happy to hear that you consistently have an excellent experience with us. It's great to know our team helps you find your perfect holiday. Thank you for your wonderful feedback! Jane :)
Antwoord van Hays Travel - Peterlee
Thank you so much for your review, Joanne
Holiday to Costa Del Sol
I went into Hays Travel in Peterlee.I was served by Beth.She was very helpful, friendly and experienced.Soon she had booked me and my sister to go to Costa Del Sol in September.Very happy
22 januari 2026
Antwoord van Hays Travel - Peterlee
We're so glad to hear that you had a great experience! We appreciate your feedback and hope you enjoy your trip to Costa Del Sol!
Thanks, Beth :)
They noted all of my requirements and…
They noted all of my requirements and booked the holiday to all of my requirements. Staff were very friendly and helpful.
22 januari 2026
Antwoord van Hays Travel - Peterlee
We appreciate you booking with us and are so happy to hear that our staff were friendly and helpful in booking your holiday!
Thanks,
Hays Travel
Booking holiday
We always return to Hays, Peterlee when booking our holidays. The service is professional and friendly and we are always more than happy with the service we receive.
18 januari 2026
Antwoord van Hays Travel - Peterlee
Thank you so much for your review, always a pleasure booking your holidays, Jane
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