Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... Toon meer
Bedrijf heeft geantwoord
An Amazing Shop,And All Of The Staff Are Amazing Especially Alison,she keeps all the Cogs Turning Thank You Hays,yet again on a good booking and seamless Help From Beginning To End
Bedrijf heeft geantwoord
Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, Verenigd Koninkrijk
- 01977 879544
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly helpful staff
Friendly helpful staff, nothing was too much trouble, booking was easy and information emailed straight away.
5 juli 2026
Antwoord van Hays Travel - Pontefract
Hi,
Thank you for your wonderful review! We are so pleased to hear that you found our staff friendly and helpful, and that the booking process was easy for you. We appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Hayes make booking so simple
We always use Hayes because they make booking holidays so easy and quick. Emily at Pontefract is so friendly and experienced. She offers lots of advice and looks for the best options to suit us. All the staff are friendly and helpful. We always feel welcome and nothing is too much trouble. Excellent service.
9 juli 2026
Antwoord van Hays Travel - Pontefract
Hi Ruth,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you find booking your holidays easy and quick with us. It's fantastic to know that our lovely Emily provides excellent service and makes you feel so welcome.
Kind Regards
Alison
Hays Travel Pontefract
The staff are great and Emily who i…
The staff are great and Emily who i booked my holiday with from pontefract branch made it all hassle free over the phone sorted all my package and upgrades and even sorted my parking over the phone no need to go in store overall great experience and Emily's customer service was exceptional 😀
9 juli 2026
Antwoord van Hays Travel - Pontefract
Stephen,
Thank you for your wonderful feedback! We are so pleased to hear that your holiday booking experience was hassle-free and that you received exceptional customer service. I will pass on your lovely comments on to Emily.
Kind Regards
Alison
Hays Travel Pontefract
They always go out of their way to give…
They always go out of their way to give us the best holidays at the best prices.
9 juli 2026
Antwoord van Hays Travel - Pontefract
Darren Morn,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive the best holidays at great prices. We appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Great service from Alison
Great service from Alison . Got us the holiday we wanted at short notice and at the right price. Will not book another holiday anywhere else .
8 juli 2026
Antwoord van Hays Travel - Pontefract
Simon Monaghan,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that we could help you find the perfect holiday at the right price. We look forward to assisting you with your future travel plans!
Have a fabulous time making lovely memories
Kind Regards
Hays Travel Pontefract
Hays for Titan…
Emily and Mia usually book my holidays and sort out difficulties, if any! They are always welcoming in an often busy shop.
8 april 2026
Antwoord van Hays Travel - Pontefract
Christine,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides such a welcoming and helpful experience, even during busy times. We truly appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Antwoord van Hays Travel - Pontefract
Thank you
Alison
Hays Travel
Pontefract
Saved the day!
After a few bad experiences at the Barnsley and Meadowhall branches of Hays Travel we almost gave up on it altogether but we found the amazing Emily at the Pontefract branch! She was absolutely fantastic from start to finish, really knowledgeable about the areas we were booking and seemed really interested in helping us to book our dream honeymoon! Thank you so much Emily, we will definitely use their services again!
3 juli 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Pontefract
Emily,
Thank you for taking the time to share your wonderful experience! We are so pleased to hear that our lovely Emily was able to help you find your dream honeymoon. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Alison
Hays Travel Pontefract
Very nice experience helped me with…
Very nice experience helped me with hoilday choice always have great experience at Hayes wonderful staff
5 juli 2026
Antwoord van Hays Travel - Pontefract
Michael ,
We're so happy to hear we could assist with your holiday choice and that you consistently have great experiences with us. We appreciate your kind words about our wonderful staff!
Kind Regards
Alison
Hays Travel Pontefract
Super friendly
Super friendly, honest & understanding. Listened to our preferences & found solutions to our unsurity. Very patient with us not being able to make an instant decision & not too pushy.
28 juni 2026
Antwoord van Hays Travel - Pontefract
Debbie Bonnington,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, understanding, and patient. We always strive to help our customers find the perfect solutions.
Kind Regards
Alison
Hays Travel Pontefract
William oxley bryan
It was so professional and easy to pick what holiday we wanted and the price was perfect
4 juli 2026
Antwoord van Hays Travel - Pontefract
Mr William Oxley-Bryan,
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process professional and easy, and that the price was perfect for your holiday.
Kind Regards
Alison
Hays Travel Pontefract
Antwoord van Hays Travel - Pontefract
Hi,
Thank you so much for your wonderful feedback! We are so pleased to hear that your holiday booking went well and that you found our staff to be lovely and friendly.
Kind Regards
Alison
Hays Travel
We book most of our holidays with hays…
We book most of our holidays with hays travel at the pontefract store and are never disappointed. Yesterday was no exception as the service was 1st class. We was seen by DAME ALLISON who was fantastic but all the staff in this store are great so keep up the good work and thanks
3 juli 2026
Antwoord van Hays Travel - Pontefract
Terry and Janet,
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive first-class service and appreciate your kind words about our team. We look forward to assisting you with your future holiday plans!
Same Alison 😂😂😂😂😂
Kind Regards
Alison
Hays Travel
Hays travel in Pontefract is a really…
Hays travel in Pontefract is a really friendly place. Have booked a holiday there before. Saw Emily yesterday and she helped us book a holiday in Rhodes. Have previously dealt with Katie who was lovely and helpful too.
2 juli 2026
Antwoord van Hays Travel - Pontefract
Olga,
Thank you for your lovely review! We are so pleased to hear you had such a positive experience with our team and that they were able to help you book your Rhodes holiday.
Kind Regards
Alison
Hays Travel
All straight forward
All straight forward. Plenty of information and options for our request of :- daytime short flights , adult only, half board, short transfer times and leaving the next week.
Many options and all booked in less than an hour.
30 juni 2026
Antwoord van Hays Travel - Pontefract
Andrew Gardner,
We're so pleased to hear that we could efficiently find and book the perfect holiday for you with such specific requirements! It's wonderful that everything was straightforward and completed so quickly. We hope you have a fantastic trip!
Kind Regards
Alison
Hays Travel
Alison assisted us on choosing a…
Alison assisted us on choosing a holiday that suited our list of requirements she was very helpful and friendly she went through different selections of destinations and hotels that would offer us the perfect getaway..
21 juni 2026
Antwoord van Hays Travel - Pontefract
Hi there,
Thank you for your kind words! We are so pleased to hear that we could help you find the perfect getaway.
Kind Regards
Alison
Hays Travel
Very friendly pleasant lady
Very friendly pleasant lady. She listened to all my requests and I booked the hotel that I was wanting to go to and got a very good deal on the price.
30 juni 2026
Antwoord van Hays Travel - Pontefract
Angela ,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you in finding the perfect hotel and a great deal. We hope you have a fantastic trip!
Kind Regards
Alison
Hays Travel
This is the first time we have booked…
This is the first time we have booked with Hays and the customer service was the best I’ve had from a travel agency.
Our advisor Alison was fabulous, professional, diligent and we came away with a package that was just what we’d asked for and more. It was completely stress free and every part of the holiday is taken care of, from the car parking, to transfers and currency.
I would highly recommend Hays travel Pontefract and won’t go anywhere else from now on.
27 juni 2026
Antwoord van Hays Travel - Pontefract
Karen Cawthorn,
We are so pleased to hear you had such a positive experience with us for your first booking. We appreciate your kind words about our team's professional and diligent service. We look forward to assisting you with future bookings!
Kind Regards
Alison
Hays Travel
Again Mia was very professional &…
Again Mia was very professional & patient dealing with our needs for the second cruise we have booked this week.
27 juni 2026
Antwoord van Hays Travel - Pontefract
Cheryl,
We're so pleased we could assist with your second cruise booking. Thank you for your kind words!
I will pass your comments on to our lovely Mia.
Kind Regards
Alison
Hays Travel
Friendly helpful staff
Friendly helpful staff . Great customer service from katie and Alison
27 juni 2026
Antwoord van Hays Travel - Pontefract
Carole,
We are delighted you had such a positive experience with us. Thank you for your kind words!
Kind Regards
Alison
Hays Travel
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.