Hays Travel - Pontefract Reviews 

Friendly, efficient service provided.
Because of working hours it’s sometimes difficult to physically get into the branch, but they are easily contactable via online, phone or messaging.
We dealt with Emily, who made our experience simple and stress free, sorting everything out for us.

As always the staff at Hays Travel Pontefract first class. Charlotte was the lady who dealt with my holiday inquiries on this occasion as very pleasant in her mannersion as all the other lady are. On a different note I received the discount what I was grateful for but, my Sons & Daughter in laws & even my grandchildren say they would do it for my on line of which im quite capable of on the holiday I could have saved £170 same hotel flights ect. To cut the chase I think I'll be looking into these options🤔 as being an OAP £170 is big saver im sure you will appreciate that.Ive used Hays Travel on I think fourteen times if not more this year I'll be going back to Benidorm in September/October/December as in last year but as Yorkshire people say pennies makes pounds. I always finish off by the way do the people at Hays Travel headquarters realise what a great & fantastic & Dedicated job they do for the customer 👏. PS just for the record regs the Yorkshire saying im a Scotsmen hence the name Mcdonald 😀

First class advisor, patient and knowledgeable

From the moment we walked in Bronte took care of us, she was on cover from the Mirfield branch.
Fantastic to deal with, very thorough and knowledgable, we where her first customers of the day and she had just sat down and calmly sorted her computer and got logged on whilst taking in our needs and wants.
We could not be more happy.
This isn’t the first time we have booked with Hays in Pontefract and every time we are thoroughly satisfied.
Great company, great price and once again Thankyou Bronte for the great service.

Friendly helpful staff

My agent Charlotte in the Pontefract branch was brilliant,a real credit to Hayes travel,friendly,down to earth and funny,a breath of fresh air,nothing was too much trouble for her.I really liked the Hayes experience. However,no fault of Hayes travel,I think it was jet2 holidays,just before completion of my booking the price suddenly soared by £400,I almost walked away,never to return.But as Charlotte was so apologetic and honest,I compromised and accepted less days on my holiday,something I'm actually very displeased about and it will possibly make me think twice in future.I think it's scandalous what can happen and will end up ruining your trade.I would really like an honest response from yourselves.

I have always had a good experience at this branch they are always very helpful and clear. They do not pressure sell. The lady recognised me from just under a year ago I have dyslexia and she made sure understood at every stage. I will use the branch anytime I want to book a holiday.

Katie dealt with our booking and was very efficient , very helpful, very friendly and made it an enjoyable experience.

We came in with a very wide remit, involving a lot of possibilities. Mia totally went the extra mile, following every possible angle until we finally narrowed it down to 3 main options for us to choose from. This was over a two-hour period covering what was probably her lunch break! She remained cheerful throughout, and we would definitely use Hays Travel again.

clear good advice and very pleasant service

Very helpful in finding the exact holiday requested. Staff very friendly as always.
No negatives.
Look forward to future visits 😀

Nice and easy booking process. Staff very knowledgable about the resort.
An all round excellent experience.

Friendly helpful staff at Pontefract branch

excellent service as always. Got the holiday which we wanted and also a little discount which helps.

Katie really was so helpful, she was very patient and kind. The booking process was quick and we are very excited to go on holiday

Really great customer service, helpful and went the extra mile to meet the requirements of this holiday. Staff were excellent.

Always get good value and nothing is touch trouble Charlotte sorted us again and.got.us a really good deal thanks Charlotte your a star ☺️

Emily was brilliant as always a credit to the company