Hays Travel - Pontypridd Reviews 

We called in Pontypridd shop to book a city break for 9 people. Eloise was really helpful, she listened to what we wanted and we came away with 3 excellent choices for the group, one if which we booked. Great friendly service.

Eloise was very helpful

From start to booking Ellie was fantastic, she was very helpful, patient and friendly. She worked with me to find the best possible get away. Documentation was sent through very quickly and I was provided lots of information on items they could offer.

Very polite and listen to what we wanted. Definitely go on holiday with hays travel again

Eloise she was helpfully and approachable, will use again very satisfactory results, delighted.

Friendly very efficient nothing to much trouble

easy to deal with, no pressure, and plenty of patience to look for correct holiday.

We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narrowed it down to a couple of hotels in Majorca but couldn't get the required length of stay for the appropriate dates. Hays Travel were brilliant, the lady searched three or four travel providers and came up with exactly what we wanted and applied discounts that actually made it cheaper than booking on the net

The lady called Eloise from ponytypidd branch Rct,was very professional,helpful and completely understanding of our needs.

Eloise who dealt with us was fantastic she listened to what we liked and gave us a list of hotels that would suit us and within our price range.

Ellie the travel

Friendly and helpful staff. Listened to what we wanted and gave us plenty of options when booking our holiday.

Spoke with a lady called Ellie very professional and polite. Got back to me with all information in a timely manner! Very easy to talk to and got me the best deal!

Steph in Pontypridd branch went out of her way to accommodate our needs and price range when booking a girls short break to Spain. She was a gem.

Very happy with service

I cannot describe how amazing Hays has been with booking our holiday. Ceara planned 3 weeks in Australia and got us such a good price I cannot believe it. She always made me feel no bother with all the tweaks on call and email I made. I described quite vaguely in the beginning what we wanted as we didn’t know much about Australia, we just knew we wanted to do the key places up the East Coast. She gave us an idea of all the best places, after we told her we like scenery, activities, and she came up with the perfect itinerary. She has explained everything so well and responded quickly to all our calls and emails with our tweaks. She has put so much time and effort into our itinerary to ensure we had the perfect holiday. She has been the absolute best! Highly recommend Hays Travel for booking any holiday.

Good communication..always patient with my requests ..very friendly and will always book with hays

The agent that dealt with the holiday was very knowledgeable and was helpful as my wife is disabled so she sorted out the assistance at the airport and everything that was needed .

Friendly and very helpful and knowledgeable representative. Having had a trip cancelled by another company, Steph went above and beyond to find a trip to replace the one we'd had cancelled. Nothing was too much trouble, always keeping me informed through the process. Thank you Steph.

Staff always really helpful and have a smile on their faces amazing service.