Caitlin, gave excellent service as always, that is why we return every time for our holiday bookings and travel money. We can go into the store and feel relaxed with all the staff.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Holly was welcoming & cheerful, nothing was too much trouble. She made our whole booking process seamless & we will definitely go back to book with her again.
Bedrijf heeft geantwoord
Great service from Sam , very professional and friendly member of staff. Booked holiday without any hassle and asked lots of questions all of which were answered. Recommend highly! Start your holiday... Toon meer
Bedrijf heeft geantwoord
We dealt with Zoe who welcomed us with a smile and a coffee. There was a great buzz in the travel agent’s and all the staff said hello and were very upbeat. Throughout the booking process we laughed a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
46 High Street, SS6 7EA, Rayleigh, Verenigd Koninkrijk
- 01268857283
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Being older we need a bit of help…
Being older we need a bit of help sorting out holidays.I phoned one company they couldn't be bothered to help us.A friend recommended Hays.They were so helpful and kind .We will definitely be using them again if we book a holiday
Val
16 juli 2026
Antwoord van Hays Travel - Rayleigh
Thank you for your wonderful feedback. We are so pleased to hear that I was able to provide you with helpful and kind assistance in planning your holiday. We look forward to helping you again in the future!
Kind Regards
Coryann
Hays Travel
Antwoord van Hays Travel - Rayleigh
Thank you for your kind & positive review, Sasha :)
Antwoord van Hays Travel - Rayleigh
Thank you, hope you have a Legendary time :-) Regards David
Once again "Sam" does us proud!
Once again Sam, at Hay's sorted out our double booking for 4 people from 2 different airports with the same arrival and departure dates.
It was Painless, she is so helpful, we just did the whole deal over the phone. She always goes the extra mile and even checks us in. Fantastic service.
its always very much appreciated.
15 juli 2026
Antwoord van Hays Travel - Rayleigh
Mel,
Thank you so much for your wonderful feedback! We are so pleased to hear that Sam made arranging your travel so easy and that you always have such a positive experience with us. We truly appreciate your loyalty and look forward to assisting you with future bookings.
Kind Regards
Hays Travel Rayleigh
Antwoord van Hays Travel - Rayleigh
Thank you for the kind 5* review, it is always a pleasure :) - Holly
We were very impressed with David and…
We were very impressed with David and the other members of staff who helped with our holidays Very knowledgeable and extremely helpful
We have no hesitation of recommending Rayleigh office
9 juli 2026
Antwoord van Hays Travel - Rayleigh
Thank You Barry - It was a pleasure meeting both of you :-) Regards David
Antwoord van Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your cruise. I hope you have a lovely time. Many Thanks Donna :)
Donna was so good,we trust hays all the…
Donna was so good,we trust hays all the staff we have dealt with over the years have always come up excellent
7 juli 2026
Antwoord van Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your holiday again and Thank you so much for coming back to Hays. We appreciate you booking with us and I hope you have a lovely holiday. Many Thanks Donna :)
Friendly and very helpful staff
Friendly and very helpful staff. Helen was amazing and found us the right holiday at short notice. Found the right deal. Fantastic customer service
5 juli 2026
Antwoord van Hays Travel - Rayleigh
Hi Jason and Sharon thanks so much for your kind review Kind regards Helen :)
Good as ever
Sam was as good as ever, listened to what we wanted and we came away with our ideal holiday booked.
5 juli 2026
Antwoord van Hays Travel - Rayleigh
Thank you for your 5 star review. We hope you have a lovely time.
Many Thanks Hays Travel Rayleigh :)
Brilliant service from David again at…
Brilliant service from David again at your Rayleigh branch. Three holidays booked with him now within a year
27 juni 2026
Antwoord van Hays Travel - Rayleigh
Thank you for your 5 star review. We hope you have a lovely time.
Many Thanks Hays Travel Rayleigh :)
Staff extremely helpful and f
Staff extremely helpful and friendly, will recommend Hays to family and friends.
26 juni 2026
Antwoord van Hays Travel - Rayleigh
Hi Dianne,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and friendly, and we appreciate you recommending us to others.
Kind Regards
Hays Travel
Lovely Zoe
Zoe, so absolutely helpful, nothing was too much trouble, explained it all to us, as this is our first cruise, with a party of 8.
First time using hays travel agents, wasn’t disappointed.
30 juni 2026
Antwoord van Hays Travel - Rayleigh
Jackie
Thank you for your wonderful feedback! I am so pleased to hear that our team made your booking experience excellent, especially for your first cruise with a large party. We appreciate your kind words.
Zoe
Kind Regards
Hays Travel
Very friendly staff.managed to get…
Very friendly staff.managed to get exactly what we wanted
24 juni 2026
Antwoord van Hays Travel - Rayleigh
Keri,
Thank you for your kind words! We are so pleased to hear that our staff were friendly and that you found exactly what you were looking for.
Kind Regards
Hays Travel
I found Sasha very helpful and patient
I found Sasha very helpful and patient, despite several phone calls with questions.
Really appreciated her help
Thank you
1 juli 2026
Antwoord van Hays Travel - Rayleigh
Thank you for your kind and positive review, many thanks Sasha :)
We booked what we were after.
We booked what we were after.
With as usual , the patience, understanding and helpfulness of all the staff, especially Zoe.
30 juni 2026
Antwoord van Hays Travel - Rayleigh
Hi Ken,
I am so pleased to hear that our team provided such patient, understanding, and helpful service. Thank you for your kind words!
Zoe
Kind Regards
Hays Travel
Cruise
Sasha showed a choice of ships and dates and the cabin plan .
She advised which floors were best and took all the stress away
Always use Hays for our holiday bookings.
30 juni 2026
Antwoord van Hays Travel - Rayleigh
thank you mum for my lovely review :)
Antwoord van Hays Travel - Rayleigh
Thank you so much for your kind words! We are so pleased to hear you received such helpful service.
Kind Regards
Coryann
Hays Travel
SAM AT RAYLEIGH IS AMAZING SHE GOES UP…
SAM AT RAYLEIGH IS AMAZING SHE GOES UP AND BEYOND TO FIND WHAT YOUR LOOKING FOR.
16 juni 2026
Antwoord van Hays Travel - Rayleigh
Mary Rainforth,
We are so glad to hear about your excellent experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
Antwoord van Hays Travel - Rayleigh
Susan,
We're so glad we could help! Thank you for your kind words.
Kind Regards
Hays Travel
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.