Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... Toon meer
Bedrijf heeft geantwoord
Your staff are really helpful nothing is to much trouble we have touch more booking required ie Flightsect so looking forward to your call Regards Peter
Bedrijf heeft geantwoord
As always it was a very enjoyable experience booking my holiday with Hays and because Charlotte has booked numerous cruises for me now, we know each other well and Charlotte knows what i like and am l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
27 The Hundred, SO51 8GD, Romsey, Verenigd Koninkrijk
- 01794 517700
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
they were very helpful with all…
they were very helpful with all questions asked very knowledgeable
16 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for leaving such a nice review, it was a pleasure to help get you what you were looking for. Many thanks, Caitlin :)
Ava was brilliant
Ava was brilliant. Very welcoming ,friendly and helpful. She was patient. Would definitely go back to hays travel at romsey
8 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for leaving such a nice review, it was a pleasure to help get you what you were looking for. Many thanks, Ava
Always very helpful stafg
Well, we have been travelling with Hays travel for years , I think that says it all !
14 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for leaving this review, it is always a pleasure to assist. Thank You - Caitlin :)
First time I’ve used hays travel
First time I’ve used hays travel, made enquiry Monday for flight, went back Wednesday saw the same person, well pleased with the service
14 augustus 2026
Antwoord van Hays Travel - Romsey
Thanks for taking the time to provide this feedback and for your kind comments. - Tasha, Branch Manager
Staff very helpful
Both Ava and Caitlin were very helpful and another member of staff was also quite knowledgeable about the area we wanted to enquire about. All our questions were answered and we have now booked a holiday.
14 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for leaving such a nice review, I have let the agents know and we appreciate you taking the time to leave this. Many thanks, Jamie :)
Antwoord van Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I hope you have a lovely time away and look forward to seeing you again soon - Charlotte
Visited the Romsey branch yesterday…
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made the whole booking experience stress free. Would happily use Hays Travel from here on and recommend them. Thank you very much Emma
13 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very thorough and made your booking experience stress-free. We look forward to assisting you again in the future! Many thanks, Jamie :)
great service
the man was very informative and gave us lots of different opitions to choose from and answered all the questions that were asked
5 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for leaving such a nice review, it was a pleasure to help get you what you were looking for. Many thanks, Jamie :)
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely reply, it was a pleasure - Caitlin :)
Lovely experience
Charlotte was. very helpful with finding our cruise as we kept changing our minds
She was very friendly and nothing was too much to her
That goes to all the staff always a friendly smile when you walk through the door
12 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I am so glad we got something sorted for you and look forward to seeing you again soon! - Charlotte
Antwoord van Hays Travel - Romsey
Thank you for leaving this review, it is always a pleasure to assist. Many thanks, Jamie :)
Our trip to Alicante was easily booked…
Our trip to Alicante was easily booked and sorted very quickly and efficiently with no pressure.
2 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I hope you have a lovely time and look forward to seeing you again soon - Charlotte
We went in looking for a coach trip…
We went in looking for a coach trip holiday for a week and booked a far better cruise for a very similar price. Emma-Jane was so helpful, patient and knowledgeable. We return often because the service at Hays Romsey is so good.
4 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely review. It was a pleasure helping you find your holiday - Emma
As always the whole team have been…
As always the whole team have been amazing, especially Ava. Been in quiet a few times to get quotes for holidays and we finally booked one. Well done to all the team
11 augustus 2026
Antwoord van Hays Travel - Romsey
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent service, especially Ava, and that you finally booked your holiday with us. Many thanks, Jamie :)
Tasha is knowledgeable
Tasha is knowledgeable, friendly and helpful, this is second holiday we booked with her.
10 augustus 2026
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words, it was a pleasure to help with your booking :) - Tasha, Branch Manager
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely reply, it was a pleasure - Emma
Hayes experience
Emma was very informative, friendly and helpful. She answered all of our questions and emailed everything she said she would. On our experience, we would recommend Hays Travel.
31 juli 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely reply, it was a pleasure helping you get your holiday booked - Emma
Friendly and knowledgeable staff
Friendly and knowledgeable staff. A great service all round.
29 juli 2026
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, it is much appreciated. - Ava
Excellent knowledge and experience
I was very impressed by the knowledge and experience of the Hays representative. It made my decision making process much easier. I am certain that I will book my next travel experience with your company.
7 augustus 2026
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, it is much appreciated. - Tasha, Branch Manager.
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, it is much appreciated. - Tasha, Branch Manager.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.