Hays Travel - Selby Reviews 

Doing well helpful good deal

Angie was Very helpful and didn’t mind us changing our minds. Professional attitude but friendly. Really tried to find what was the best deal but what we required.

Excellent and thorough service that gave us choices that met our criteria. Very efficient and Angie our agent has been spot on.

always book with hays in selby dont go any were else always polite wife fav shop all girls brill very friendly

Lisa who dealt with us was really lovely, friendly & helpful, she found us a lovely holiday thank you

Staff very friendly use hays travel all the time simply the best

That did every thing we asked of them

Wanted a hoiday told the agent what i would like and where i wanted to go lisa got me everythink i wanted at a great price.. .

Staff really friendly and helpful

Very quick and efficient by a very nice young lady who was very well tuned up on her job we will definitely book another holiday at this selby shop

Friendly, helpful and cannot do enough for their customers. They take all the stress out of planning holidays and away breaks. I have used this particular branch for 3 holidays now and each time I have been extremely happy with the service.

Excellent service very helpful staff and very friendly and professional

Great staff across the shop
Lisa was particularly helpful
Great advice and guidance that was very clear

Booked our latest holiday with the fantastic staff at hays.from the moment we walked in we were greeted with the friendly staff who made our booking experience smooth. We will be back to order our currency when the time comes! Once again a big thank you to the wonderful team.

Always friendly.

On Monday 22 Sept 2025 I tried to ascertain the current travel exchange rate for the dollar for Hays Selby, N Yorks and it was only listed on their website which was clearly a good rate. I checked their reviews and the only cause for concern was an issue someone had had a few weeks prior. I rang Selby Hays Travel to ask whether they could provide me with £250(GBP) worth of dollars in small denominations of $1 and how much would it cost? I was not informed any change to the website exchange rate of the day but I was informed that it would cost £250 plus pennies and the money would be available on Wednesday, I would receive a telephone call to pick it up. I agreed to go ahead with this. I was contacted that day.
Unfortunately due to health reasons I had to delay this until Friday 26th where my husband collected the money on our behalf. Now here is the problem: he was charged £264 plus pennies for $328 dollars. That was £14 for the privilege of only changing £250 and he did NOT receive a receipt or breakdown of what charges?? they were and what if any percentage of service fee this included? Could it have been charges I asked myself? If it was, it was excessive that we were charged such a high price for such a small amount of money. If so I would not have gone through with this. But what worries me the most is that we did not receive a receipt and it was not counted out in front of my husband. Any business who deals with Finance counts out Money in front of the client to prevent mistakes. Instead the woman gestured that it would be a pain as it was all low denominations. My DH picked up on this and being the man he is thought they were honest. Right.
So within 24hrs I contacted their Head Office, I did not want to go via the local office as they are small and I would end up having an argument with whoever was in charge of he said she said. Like most financial institutions or businesses they tend to record conversations and after I had laid out my concerns suggested they replay the tapes. (Honest Joe that I am) So what did HO do, they forwarded my email to an unamed party at the Selby Shop, who on her return 4 days later, basically called me a liar, stated that the local agents and website rates are different which If I had been in the know or told at point of call and were really low, it was my DH fault for not wanting the money counted in front of him even though the female made a suggestion it would be a pain. There was skeptism as to how an Invoice was not provided but zero explanation and nothing regarding the fact I had now overspent an extra 14 pounds, but tellingly there was no apology, but she did kindly attach A RECEIPT which showed that according to their figures I had been provided with an additional $2. So I asked HO for £10 cheque(minus overpayment) and an apology. Still Waiting Hayes. There organisational Policy and Procedures are a joke and dont think I will be using them in the future. Telling it Like It Was....

Hollie was excellent in the manner in which she listened to my holiday requests and then booked everything, without a fuss.
Lovely, pleasant young lady