Very efficient assistance from Hay's at Shildon. Most helpful and informed throughout our holiday process. Booking was straight forward and the staff first class. Very pleased.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have been using hays travel for a lot of years and have found them very helpful when booking our holidays. We found them very competitive in price. The staff are very friendly and they sort everyth... Toon meer
Bedrijf heeft geantwoord
The lass that seve us for Benidorm 1st Dec for a week she was very helpful kind and patient and helpful . We both pensioner and she offered to help us when time come to put on to an apps on my pho... Toon meer
Bedrijf heeft geantwoord
I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
63 Church Street, DL4 1DT, Shildon, Verenigd Koninkrijk
- 01388 777000
4,9
Uitstekend
849 reviews
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Recommend!
Excellent efficient service. Very friendly and delivered results. Would recommend.
28 februari 2026
Antwoord van Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your wonderful comments they are much appreciated!!
Owen
sian was good with us she was very…
sian was good with us she was very helpful her telephone manner was a very good experience with her
28 februari 2026
Antwoord van Hays Travel - Shildon
This is lovely to hear, I am so glad i got this holiday sorted for you :) I hope you both have a fab time! Thanks Sian :)
Absolutely amazing service from a young…
Absolutely amazing service from a young man called Owen from the shildon branch found the perfect holiday for me and my two sons with a 20 year age gap there is something for both of them to do big thanks to him
20 februari 2026
Antwoord van Hays Travel - Shildon
Hi Claire -- thank you for taking time out to review my service ..it was a pleasure booking it for you
regards
Owen
Antwoord van Hays Travel - Shildon
Thank you so much for booking with myself, I am so grateful we got this sorted for you both
Kind regards
Sian :)
Really helpful experience everything we…
Really helpful experience everything we asked for we arranged
14 februari 2026
Antwoord van Hays Travel - Shildon
Thank you for booking with us, I hope that you all have the best time :)
Sian & Owen
Sian was excellent
Sian was excellent, give me all the options to enable me to make the right decision.
15 februari 2026
Antwoord van Hays Travel - Shildon
That's fantastic! Thank you so much for booking with me again, Its always a pleasure :)
Thanks Sian :)
Friendly, efficient, expert advice
Friendly service, they listened to my preferences, all options were explored and all details covered. This is what I’ve come to expect and what keeps me going back.
14 februari 2026
Antwoord van Hays Travel - Shildon
Hi Kathryn, Thank you for taking the time to leave Iben this kind review i will make sure to pass this on to her.
Thanks, Megan :)
Owen was fabulous and I really…
Owen was fabulous and I really appreciate the effort he made in booking exactly what I wanted!
13 februari 2026
Antwoord van Hays Travel - Shildon
Thanks for your lovely review, I will certainly pass on your comments to Owen! Thanks, Iben :)
The staff are very helpful,Elaine was…
The staff are very helpful,Elaine was very helpful to find the right holiday for ne.
5 februari 2026
Antwoord van Hays Travel - Shildon
Irene,
We appreciate you sharing your experience. We're so happy to hear that our staff was helpful in finding the right holiday for you.
Hays Travel
Meghan was excellent.
Meghan was very attentive, knowledgeable, helpful and pleasant.
5 februari 2026
Antwoord van Hays Travel - Shildon
This is lovely to hear, I am glad to have got this sorted for you :)
Thanks Megan :)
Perfect customer service!
Absolutely fantastic service yet again at Hays travel in Shildon. We gave Sian a near impossible task and she managed to find us a perfect holiday! She went above and beyond even staying back late at work to make sure our holiday was sorted and perfect! Thankyou Sian. I would highly recommend Hays Travel, especially the Shildon branch!
11 januari 2026
Antwoord van Hays Travel - Shildon
Awwhh this is lovely to hear, I am so glad I got you all sorted and youll have the best time :)
Thanks Sian :)
megan our agent was very professional…
megan our agent was very professional and helpful
20 januari 2026
Antwoord van Hays Travel - Shildon
Thankyou so much for your kind comments :)
Megan :)
Always made to feel welcome
Always made to feel welcome. Sian was extremely helpful and talked us through everything once we had decided.
3 februari 2026
Antwoord van Hays Travel - Shildon
Thankyou so much for your lovely kind comments, it was a pleasure booking this for you both & I hope you have a lovely time :)
Thanks Sian :)
Never go anywhere else
Never go anywhere else, All staff are very efficient and helpful and actually care re your best interests,unlike an online purchase..This time,Owen went above and beyond.
26 januari 2026
Antwoord van Hays Travel - Shildon
Thank you for taking the time to leave a review and for your lovely comments!! Its my pleasure to help you get all sorted!! Thanks again for booking with us
Owen :)
Really did a good job with our booking…
Really did a good job with our booking of holiday etc
1 februari 2026
Antwoord van Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your wonderful comments!! They are much appreciated
Owen
Great service additional coffee
Great service additional coffee. Found exactly what we wanted. Elaine is great at her job
1 februari 2026
Antwoord van Hays Travel - Shildon
Thank you so much for this lovely feedback i will make sure to pass this on to Elaine! Thank you,
Owen :)
Staff were helpful and polite
Staff were helpful and polite and answered my questions, they are very knowledgeable about the product
1 februari 2026
Antwoord van Hays Travel - Shildon
Thank you so much for this lovely feedback i will make sure to pass this on to Sian! Thank you, Megan :)
Special hays
Everything, staff attention to detail,
How's they try for the best deals,
And how comfortable they make you feel
22 januari 2026
Antwoord van Hays Travel - Shildon
This is lovely to hear, I'm so glad that we got this sorted for you :) I hope you both have a lovely time - Thanks Sian :)
The staff have gone above and beyond to…
The staff have gone above and beyond to help me, Owen helped me from start to finish he’s an amazing person kind and caring helped me as much as he could
22 januari 2026
Antwoord van Hays Travel - Shildon
Thank you so much for your lovely review, I am so happy that you got this booked and it was a pleasure booking this for you :) Thanks Owen :)
Brilliant brilliant brilliant every…
Brilliant brilliant brilliant every time help is brilliant xxx thanks hays travel Shildon
29 januari 2026
Antwoord van Hays Travel - Shildon
Thank you so much for your lovely comments! So glad we managed to get your dream holiday sorted, we hope you have a wonderful time! Thanks, Iben :)
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