Lynn made everything easy for me to understand as I am travelling solo sorting out assistance as well for me when I go back in on Thursday definitely recommend. Oh the coffee wasn't to bad 😏
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The staff in Hays Travel led by manager Lea are so helpful and friendly whilst maintaining a professional manner . Their knowledge about the products they sell is very extensive. Jess spent a consider... Toon meer
Bedrijf heeft geantwoord
Experienced , friendly agent Jess explored a series of cruise and UK flight options for Caribbean January 2027 and after over an hour through lunchtime secured a ‘steal’ ! Appears to have balanced... Toon meer
Bedrijf heeft geantwoord
Lynn from your Sidmouth branch, went the extra mile. From keeping me updated with the information I gave her to my final booking with her this week. Lynn was professional at all times & made my experi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
92 - 94 High Street, EX10 8EG, Sidmouth, Verenigd Koninkrijk
- 01395 513402
4,9
Uitstekend
561 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This is my first time using Hays Travel…
This is my first time using Hays Travel and I walked into the store and was immediately given attention by Jess who has now worked with us to complete all the details of our holiday booking. I wanted to change up from the grind and sometime issues that DIY bookings on the internet can generate for the wrapper of an accredited and ABTA/ATOL backed agency, plus the local knowledge and experience Jess was able to add to the planning.
9 januari 2026
Antwoord van Hays Travel - Sidmouth
Hello Zoe
Thank you for taking a moment of your time to leave a 5* review
Jess and the team alwsys happy to assist on helping in all areas of your trip, and we wish you a amazing time.
Many Thanks Team Sidmouth
Booking with support of people who know the holiday business
The member of staff spent time with me and prior to my arrival ensuring all details were considered and essential transfers, additional nights, flights and tour dovetailed to provide a well planned trip.
31 december 2025
Antwoord van Hays Travel - Sidmouth
Hello Heather,
Thank you for taking the time to leave a lovely review on the service you were given in the branch. We all hope you have a lovely time on your holiday and will look forward to hearing all about it on your return.
Many Thanks,
All the team at Hays Travel Sidmouth
Jess was very efficient and spent time…
Jess was very efficient and spent time achieving the best deal.
Thank you
6 januari 2026
Antwoord van Hays Travel - Sidmouth
Good Afternoon Vanessa,
Thank you for taking the time to leave me a lovely review on the service I gave you in branch. I do hope you have an amazing time on your holiday and will look forward to hearing all about it on your return.
Many Thanks,
From Jess at Hays Travel in Sidmouth
Friendly, knowledgeable, efficient
Friendly, knowledgeable and efficient.
They listen, offer clear suggestions based upon your needs.
Patient and not pushing 'what they want to sell' but looking to satisfying your requirements.
7 januari 2026
Antwoord van Hays Travel - Sidmouth
Good Morning Robert,
Thank you for the positive feedback on the service we gave you in branch, we really appreciate it and hope you have a wonderful time on your holiday.
Many Thanks,
From all the team at Hays Travel Sidmouth
Positive experience
The staff were informative, professional, polite and knowledgeable.
They were able my questions surrounding destinations and holidays.
Went in looking for a holiday and came out of the shop having bought one.
Thank you
3 januari 2026
Antwoord van Hays Travel - Sidmouth
Good Morning Amanda,
Thank you for the lovely feedback on the service you were given in the branch, we really appreciate it and hope you have a brilliant time on your holiday.
Many Thanks,
All the team at Hays Travel Sidmouth
Antwoord van Hays Travel - Sidmouth
Hello Mr Westley,
Thank you for the positive feedback on the service we gave you, we really appreciate it.
Many Thanks,
All the team at Hays Travel Sidmouth
Just so easy
Just so easy, we’re given all the options based on our requirements, everything was explained clearly and without feeling pressured.
Was able to decide and book everything we wanted
👏👏
31 december 2025
Antwoord van Hays Travel - Sidmouth
Thank you for your lovely 5* Review. We hope you enjoy your cruise Jess booked for you.
Regards, Team Sidmouth
Antwoord van Hays Travel - Sidmouth
Good Afternoon Wendy,
Thank you for the lovely feedback on the service you were given, we hope you have a fantastic time on your cruise and will look forward to hearing all about it on your return.
Many Thanks,
All the team at Hays Travel Sidmouth
I’m profoundly deaf therefore can’t use…
I’m profoundly deaf therefore can’t use phone - tried Facebook messenger to make a booking - took a good few hours as constantly had to wait for someone to get back to me. Eventually got through and paid my deposit - was told I would get confirmation of booking by end of play last night ….. still haven’t received anything ??
25 november 2025
Antwoord van Hays Travel - Sidmouth
Hi Yvonne,
Thank you for your feedback. We’re sorry to hear you felt disappointed. We do want to clarify that our Facebook page is a not live-chat service, and replies are not instant. Throughout our conversation the average reply time was around 30 minutes, which is within our normal response time.
We adapted our usual process to support your communication needs and completed the full booking for you through written messages. You confirmed you were happy with the holiday and proceeded with the deposit before the review was left.
We’re always happy to continue assisting you by email if that is more convenient.
Thank you for booking with Team Sidmouth
We booked our holiday to Tenerife with…
We booked our holiday to Tenerife with Lea who made the whole process a pleasurable experience. We have booked holidays with Hayes Travel over many years and have always been completely satisfied.
26 november 2025
Antwoord van Hays Travel - Sidmouth
Hi Peter, Thank you for taking a moment of your time to leave us 5* review.
We wish you a lovely Holiday and you both enjoy the winter warmth.
Many thanks Team Sidmouth :)
Very helpful and friendky
23 november 2025
Antwoord van Hays Travel - Sidmouth
Hi Janet, Thank you for taking a moment to leave a 5 * review. have an great time on your river cruise :)
Team Sidmouth
I would rather pop in to tell you my…
I would rather pop in to tell you my (our) thoughts.
Nothing bad I confirm.
Heather
16 november 2025
Antwoord van Hays Travel - Sidmouth
Hi Heather, Thank you for taking a moment for leaving us a review.
Please dont hesitate to pop in or call :)
we hope you have a love time away for your wedding anniversary
Team Sidmouth
Always a great service from Hays and…
Always a great service from Hays and the staff very friendly and helpful. Daryl helped me choose my flights and was very patient
21 november 2025
Antwoord van Hays Travel - Sidmouth
Hello Ann, thank you for the lovely feedback on the service you were given, we all really appreciate it.
Many Thanks,
All the team at Hays Travel Sidmouth
Excellent customer service
Shaun was extremely helpful. He was knowledgeable about the cruise ship and the Caribbean and proactively recommended the best cabin options and ideas for day trips from the ship. He was very prompt with follow up communication. Excellent customer service.
22 november 2025
Antwoord van Hays Travel - Sidmouth
Thank you for a lovely review Sandra, appreciate you giving me the time to go through it and i hope you enjoy not only the cruise but your travels before :) Regards, Shaun & Team Sidmouth
Antwoord van Hays Travel - Sidmouth
Good Morning Vincenzo,
Thank you for positive review, we really appreciate it and hope you have a brilliant time on your holiday next year.
Many Thanks,
All the team at Hays Travel Sidmouth
I gave Daryl the details of what I…
I gave Daryl the details of what I wanted to do for a holiday and she came up with an itinerary which suited us and was both cost effective and perfect. This is the first time I had used Hays travel and was really impressed with efficiency especially Daryl she communicated everything and I will certainly be contacting Daryl again for future travel arrangements
11 november 2025
Antwoord van Hays Travel - Sidmouth
Thank you for your Lovely 5* Review Tracy, I really hope you have a wonderful time on your upcoming trip to Italy.
Regards
Daryl
1st Time Cruiser
Popped into Sidmouth Hays and was looked after by super helpful Shaun. As potential 1st Time Cruisers he took time to explain everything and guide us. Not pushy and didn't try to up-sell us; he was very professional and efficient and even sorted out the car parking!. Can't wait for December and our trip!
8 november 2025
Antwoord van Hays Travel - Sidmouth
Good Afternoon Alan,
Thank you for positive feedback on the service you received, we really appreciate it and hope you have a wonderful time on your cruise.
Many Thanks,
All the team at Hays Travel Sidmouth
Excellent customer service ~ helpful &…
Excellent customer service ~ helpful & friendly, nothing was too much trouble, couldn’t ask for more
Thank you
Amanda & Jane
7 november 2025
Antwoord van Hays Travel - Sidmouth
Good Afternoon Amanda & Jane,
Thank you for the lovely feedback on the service you were given, we really appreciate it and hope you have a brilliant time on your cruise.
Many Thanks,
All the team at Hays Travel Sidmouth
Friendly, adaptable, patient
Lea is friendly, responsive and works tirelessly to get you exactly what you want - and is patient even with us sending over endless revisions to our itinerary!
30 oktober 2025
Antwoord van Hays Travel - Sidmouth
Hi Lucy,
Thank you for taking a moment to leave a lovely 5* review.
we appreciate the feed back. we are always happy to assist in any way we can , we wish you a fabulous trip, it will roll round before you know it :)
Team Sidmouth
Cruise search
We were dealt with in a very professional manner by Daryl. She was very informative on our holiday search and made sure that we were happy with every aspect of our holiday. We have never been on a Caribbean cruise so to speak to someone who could put us at ease was so reassuring and to get it at a very good price.
26 oktober 2025
Antwoord van Hays Travel - Sidmouth
Good Afternoon John,
Thank you for taking the time to leave a lovely review about the service you were given, we all really appreciate it and hope you have a fantastic time on your cruise.
Many Thanks,
From all the team at Hays Travel Sidmouth
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