Hays Travel - Southampton Reviews 

Went to Southampton branch today with loads of questions, thinking of booking a Cruise. We spoke to Zoe who was amazing, helpful, patient and very knowledgeable. As you can imagine we were back and forth, changing our minds, looking at different ships etc. Zoe was genuinely smiley, and helpful throughout. We left after booking our first cruise, not because of pressure or sales tactics, just amazing customer service and advice. Thank you Zoe.

Very polite and friendly Staff. Very quick to find and book exactly what we wanted

Always book with hays travel they are all exceptional workers that go out of they way to help
Bethany in southampton branch has been a complete star this weekend helping me book a lovely surprise for my grandaughters at xmas and helping me sort out holiday money and holiday card for my Turkey holiday in a couple of weeks absolute star 🌟

Went in just to enquire about a cruise to the fjords.
We spoke to Bethany who was super helpful and very
Knowledgable.she listened to all our questions and came up with all the answers.We were so impressed that we booked the cruise on that day for next year.

Great service as always ,
Selina was very helpful

Good friendly service had no problems 10/10

Savannah was amazing from start to finish she found us the holiday we where looking for customer service was 10/10 everything is all sorted for us amazing and big smile on all our faces

Can't thank Hay,s travel enough.
Especially Bethany who delt with my booking ,to collecting boarding pass,
Nothing is to much trouble when sorting my needs, due to me having a hidden disability,
Care was taken to listen to my requirements and sort all the questions asked.
As to finding a Holiday its easy, no stress of searching, every thing I wanted or seeking was considered.
Came out happy with another wonderful trip booked , and believe me I dont make it easy, wanted to seek information on a few choices.
But never a problem, Hays always strive to find you ,your perfect break.
Thank you yet again .

Bethany is always pleasant to deal with. Very helpful
(Southampton Branch)

Steven and Savannah were both very professional and helpful. They gave great advice as to what to expect and where would be the best cabins especially as I am a first time cruiser

All our questions were answered and were offered a good value holiday.

All of the Staff are so helpful. This time we had Stephen helping us find a holiday.

All staff very helpful and answered all questions. Glad we chose to book through Hay's.

agent steven so helpful and having been on many cruises so knowlegable , nothing seem to much trouble and we will be booking again ,this is first time to

very friendly and helpful young lady on the desk.

Bethany was very good and very helpful she took us all through the booking process and explained everything to us as this was the first time that we have book a cruise she was good thank you Bethany.

Spoke to Stephen about a new cruise adventure with a different cruise line that he had done Stephen was very knowledgeable about it , it sounded so good so we booked a cruise , can always trust Stephen 😁 and the rest of the hays staff

Have used Hays travel before, the team are always helpful and friendly, and would recommend booking in person, online isn’t always the cheapest.
Our agent Zoe price matched to an online holiday once cleared with a manager, which meant it cancelled out the additional costs of transfer’s , luggage and adding breakfast’s to our holiday, plus it’s so nice to get that personal service, Zoe was polite and super efficient, another great experience
Many thanks 🙏🏻
Nicole

Perfect personable rep Savannah very helpful and willing to listen.
Made booking easy.

I never give 5 stars because there’s always room for improvement. But I will say the staff were friendly helpful polite and obliging. I haven’t used a travel agent for 15 years , I will say I will recommend the Above Bar Branch in Southampton