Hays Travel - Southend Reviews 

We’ve been using Hays Travel, Southend, for the past 5-6 years. All of the staff are lovely and just make the whole process so easy. We usually book with Olivia, who is fab and always responds quickly, whether we call or email.

Absolutely amazing, young lady, listened to what we wanted and, got it 100% thanks so much

Great helpful staff nothing was too much trouble

The lady was very polite and helpful with us choosing our holiday

Happy friendly staff at the Southend shop.
Always helpful.

Have been booking with Hays for a few years now...Staff at Southend have ALWAYS been so helpful.. will never. book with a nyone else

Amanda was polite, friendly and very helpful, even though there was a problem tying up my outward flights with those already booked by my Grandaughter
Nothing was too much trouble.

Very pleasant helpful staff

Always excellent service when booking holiday don't go anywhere else highly recommended lady's do and excellent job can't wait to book next year's holiday with you

It was great. All staff were helpful not only to us but also to each other.
Hope we get some rain before next year or our river cruise will run aground!

Special thank you to Amanda for her fantastic customer service booking our holiday with Hays!

She made booking a holiday so easy within such a short deadline!
She found us brilliant deals quickly within our price range and needs for our children and made the whole process so easy and no stress at all!

Will definitely book another holiday with Amanda through Hays travel.

Our experience with Hay’s travel &
Being looked after on a five star level with Mandy was incredible
Can’t wait to book our next one with Mandy

I was charged £145 more than i could have got the holiday on line.Olivia offered a £50 refund which i accepted but i am not happy about it,as a pensioner every pound counts,probably will not use Hays again.

Amanda is super and gives five star service

Always happy and great staff always come away with something booked

We had made an error when booking with Amber, at the Southwnd on Sea branch.
After a conversation the following day, with Olivia, we felt we had been listened to, and our concerns had been dealt with very professionally.
Olivia had managed to get us a full refund on our booking, which was a massive relief.

Amber then helped us book, explaining all we had asked for was available, and all charges where included. All organised through the tour operator of our choice.

The whole experience, from our mistake, to booking what we wanted was handle with a brilliant attitude and very professional manner.
All of the staff were helping us where they could.
The service supplied has been excellent.
Thanks to all.

I have been booking my holidays at Hayed Travel Southend for a few years now. The staff are so very friendly and know me well now I feel like they are friends and they always give excellent customer service and sort out my neefs with out any problems. This also goes for Danie in the foreign exchange bureau. I would not go anywhere else