I spoke with Emily Walker at the Spalding branch and she was extremely accommodating. She offered solutions and was prompt in her responses. Lovely manner and quick and efficient.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Alicia, was able to act as a one stop shop, holiday package and a discounted parking at airport sorted in under an hour. Only a short walk to the terminal, no need for a shuttle bus.
Bedrijf heeft geantwoord
Very warm wellcome from girls in the shop , took their Time with us booking our holiday , looked after us really well , will allways use this travel agent , no problems at all, wouldn’t go anywhere el... Toon meer
Bedrijf heeft geantwoord
the girls in the shop were great , but were rearly not happ y that within half hour of accepting the price , the tour operatore had put the price up by £800 give or take . and so we are now thinking o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Market Place 6, PE11 1SL, Spalding, England, Verenigd Koninkrijk
- 01775 667070
4,9
Uitstekend
209 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cruise
Easy access to premises. Friendly staff who gave sound advice without bias and with my interests at the fore.
The service is second to none, I have used them before, different branches, and the service is the same, I will use them again.
30 april 2025
Antwoord van Hays Travel - Spalding
Thank you for the great review and for coming in to our branch. We wish you a great holiday and it was a pleasure helping you find it.
Our experience booking our Cruise.
Neil and Alisha was so kind very friendly in helping choose and book our cruise. they were both very professional very patient and we could not fault any thing. Massive thank to you both.
30 april 2025
Antwoord van Hays Travel - Spalding
Thank you so much for the lovely comments. Have a great cruise and happy sailing
Antwoord van Hays Travel - Spalding
Thank you for the 5 star review and we wish you a great holiday
Neil managed our holiday enquiry…
Neil managed our holiday enquiry without putting us under pressure, he was extremely helpful and professional.
26 april 2025
Antwoord van Hays Travel - Spalding
Thank you for the 5 star review and it was a pleasure helping you. Have a fantastic time.
Polite and welcoming staff member with…
Polite and welcoming staff member with a good understanding of our requirements
16 april 2025
Antwoord van Hays Travel - Spalding
Thank you for the great review and it was a pleasure helping you.
Neil was very knowledgeable and helpful…
Neil was very knowledgeable and helpful and answered all questions comprehensively
1 april 2025
Antwoord van Hays Travel - Spalding
Thank you so much for great review and I wish you a great cruise.
Best regards
Neil
It was lovely booking our holiday with…
It was lovely booking our holiday with the dan he was very helpful xx
4 april 2025
Antwoord van Hays Travel - Spalding
Thank you for the great review for Dan. It is very much appreciated.
I will pass on your kind words.
Enjoy your holiday.
Best regards,
Neil
Branch manager
Neil
Neil, the manager of Hays Travel in Spalding, made us feel very comfortable while we were booking our holiday, nothing was too much trouble and was very easy to understand.
1 april 2025
Antwoord van Hays Travel - Spalding
Thank you so much for the kind words and it was a pleasure helping find a great holiday.
Best regards
Neil
Excellent service
Great communication from Neill, whilst sorting out a multiple family booking. He definitely went above and beyond to resolve and confirm our booking.
15 maart 2025
Antwoord van Hays Travel - Spalding
Thank you so much and it was a pleasure to help you sort out a great family cruise. I will be amazing. I love the ports in the Adriatic Sea.
Have a fantastic time.
Best regards
Neil
Antwoord van Hays Travel - Spalding
Thanks for the kind words and it was a pleasure helping you find that perfect cruise.
Best regards
Neil
Alicia was very helpful!!
Alicia was very helpful and accommodating to our specific requests. We had looked around but she had found us the best deal by far, we will definitely be booking with her again!
19 februari 2025
Review zonder uitnodiging
Antwoord van Hays Travel - Spalding
Thanks for the great feed back on Alicia.
That is lovely to hear and I will pass on your thanks.
Best regards
Neil
Branch manager.
Antwoord van Hays Travel - Spalding
Thanks you so much for the kind words
Five star service
Always great service and helpful friendly staff which makes the booking process a pleasure.
30 januari 2025
Antwoord van Hays Travel - Spalding
Thanks so much for the great review
Best regards
Neil
Friendly and helpful.
The staff were very friendly and helpful, They made the experience easy for us.
12 februari 2025
Antwoord van Hays Travel - Spalding
Thank you very much for the great feedback.
It was a pleasure to help you find an amazing holiday.
Best regards
Neil
Extremely disappointed
Extremely disappointed with our experience with Neil, Branch Manager at Spalding. We lost out on our holiday thanks to his failure to reserve our booking with the cruise liner. We had messaged over email to arrange a last minute holiday, and in our final message he quoted a price which he 'would book' if we confirmed that day - we phoned to confirm the booking, he then asked that we pop into store on the next working day with passports. We asked if we could go to our local branch, but he insisted they would not be able to book it and so we had to travel to his store. Monday am, we drove to Spalding, only to find that the holiday was no longer available! He had failed to reserve the holiday for us
He tried to explain this was unfortunate but he couldn't have pre-booked it for us. There was no way to reserve our holiday. He had not warned us of this when we spoke on the phone - we understood we were confirming the booking. Plus we find it hard to believe that a holiday can not be reserved over the phone. We won't be using Hays Travel Spalding ever again, if the manager is anything to judge by
10 februari 2025
Review zonder uitnodiging
Antwoord van Hays Travel - Spalding
Thank you for your feedback and I am very sorry that the ship had fully sold out before I got the chance to book a room for you.
As the cruise was leaving within 7 days I needed your passports to fully complete the booking and print out all the documents you would need in a few days time.
I have not come across a ship fully selling out 5 categories of cabin and not having a single stateroom available in a 2 day period and for this I humbly apologise.
In regards to booking by phone, this can be done for holidays that are booked in advance as we add passport information as the holiday get closer, but as the holiday was leaving within a few days and has international travel, I required all your documents to book.
Once again, I'm very sorry we were not able to get a cabin for you.
Regards
Neil
Excellent service
Excellent service. Nothing was too much trouble. Isabelle Constantly had a smile on her face and you don’t see that very often. She was very informative and was able to answer all my questions. Definitely will go back to book my next holiday.
9 februari 2025
Antwoord van Hays Travel - Spalding
Thank you so much for the kind word and it was a pleasure meeting you.
Isabelle
Friendly helpful staff
Friendly helpful staff, quick to respond to questions. Everything explained well especially from Shauni
4 februari 2025
Antwoord van Hays Travel - Spalding
Thank you for the lovely feedback.
We hope to see you back in soon.
Shauni
Antwoord van Hays Travel - Spalding
Thanks for the kind words and if you need anything else from us, just drop us a line.
Best regards
Neil
The effort from the staff was second to…
The effort from the staff was second to none, they went above and beyond. Highly recommended, very knowledgeable.
11 januari 2025
Antwoord van Hays Travel - Spalding
Thank you very much for the kind words and we hope to see you back in the branch soon.
Best regards
Neil
Antwoord van Hays Travel - Spalding
We are glad you enjoyed your time in our branch and thank you for your business and kind words.
Best regards
Neil
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