Listened to what I wanted out of a holiday& tailored the package accordingly. Proposing several options within the constraints we’d discussed & agreed. Decision was mine of course but they were willin... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent experience at Hays Spennymoor. Leah and Aiden were very patient on our visits. Leah was very friendly and helpful when looking at Wimbledon and London trip. I returned the following day when... Toon meer
Bedrijf heeft geantwoord
The travel agent Clare went above and beyond to find us our perfect holiday. Nothing was too much. She was professional, freindly and made you feel comfortable despite our Ltd budget. Thank you Clare... Toon meer
Bedrijf heeft geantwoord
Your advisor was extremely helpful and understanding. She took me, step by step, through the booking process and gave me valuable advice on assistance and parking at the airport. She was happy to answ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
55 Cheapside, DL16 6QF, Spennymoor, Verenigd Koninkrijk
- 01388 819297
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great always A team
16 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great service as allways.
10 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thankyou for the lovely feedback, we will see you soon :) Rebecca
Antwoord van Hays Travel - Spennymoor
Thank you for the lovely feedback, we hope you have a great time :) Rebecca
Amazing service once again
Amazing service once again. Wouldn’t go anywhere else to book. The best staff and customer service every time I book my holiday that’s why I keep
On booking.
15 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thankyou for the lovely review, we hope you have the most amazing holiday :) Rebecca
Hays Spennymoor , top class!
Our go to travel agents, the staff at hays travel Spennymoor really go the extra mile to get the best deal for us! They are so knowledgeable and friendly every time we contact them! Would recommend the team here to anyone who likes to travel!
6 augustus 2026
Antwoord van Hays Travel - Spennymoor
Hi Clare , Thank you so much for your lovely comments. It's always a pleasure to book your holidays and great to see you. Hope to see you again soon for your next one. Kind Regards Clare
Exceptional Service
Once again an exceptional service from Hays. Friendly, efficient and knowledgeable.
9 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you so much for your lovely review. We all hope you have a fab time :) Thanks Rebecca
I was very happy with my booking…
I was very happy with my booking yesterday. Claire sorted me out with a fabulous holiday. She also sorted my Hayes and TUI app for me as I am not good with IT. She went over and beyond to help me .
12 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you for the lovely feedback, have the best time :) Clare
Pleasant and quickly
5 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you for leaving lovely comments, it was a pleasure booking your holiday for you and I hope you have a fantastic time! Thanks Rebecca
As usual first class service would not…
As usual first class service would not go anywhere else, caring and knowledgible,thank you Clare.
12 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you for leaving such wonderful comments Peter, it was a pleasure booking your holiday for you and I hope you have the most wonderful time! Thanks Clare
Excellent service
Jen was extremely helpful and very knowledgeable about our holiday we booked
11 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you for leaving such wonderful comments, it was a pleasure booking this holiday for you and I hope you have a fantastic time! Thanks Jen
Listened to what I wanted out of a…
Listened to what I wanted out of a holiday& tailored the package accordingly. Proposing several options within the constraints we’d discussed & agreed. Decision was mine of course but they were willing to discuss the proposed options & highlife the pros & cons of each, in a friendly , timely manner.
10 augustus 2026
Antwoord van Hays Travel - Spennymoor
Hi Michael, Thank you so much for your lovely comments , it is always a pleasure to book your holidays. Hope you have a wonderful time and look forward to seeing you again soon for your next holiday. Thanks Clare
Friendly and accommodating
Friendly and accommodating, found what we were looking for giving good advice on resort .
10 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you so much for your lovely review, I hope you have an amazing time :)
Thanks Jen
Antwoord van Hays Travel - Spennymoor
Thank you so much for your lovely review, we all hope you have a great time :)
Thanks Rebecca
Last minute booking
The travel agent Clare went above and beyond to find us our perfect holiday. Nothing was too much. She was professional, freindly and made you feel comfortable despite our Ltd budget. Thank you Clare 😊
6 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you so much for your lovely comment. It was my pleasure to book your holiday Sure you will have an amazing time. Thanks Clare
Great service
Excellent service from staff at Spennymoor Our holiday and trips were all sorted quickly and professionally.
6 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you for your lovely comments Anita it was a pleasure booking your Iceland trip for you both and I am sure you will both have the most amazing time! Thanks Leah
All about trust and we trust the girls…
All about trust and we trust the girls at Spennymoor branch 100% in what they do and plan for us.
29 juli 2026
Antwoord van Hays Travel - Spennymoor
Hello Paul,
Thank you so much for your wonderful 5-star review! Hope you have a lovely time.
Rebecca :)
Knowledgeable friendly very helpful
4 augustus 2026
Antwoord van Hays Travel - Spennymoor
Hi Valerie, Thank you so much for your lovely comment. It was my pleasure once again to book your holiday for next year. Sure you will have an amazing time. Thanks Clare
Professional service as usual
After struggling for several days to book a flight & hotel package for Summer 2027 with a well known online only holiday company we decided to head down to our local Hays branch to see if they could help us out as we’ve previously had good experiences with them. The other company kept giving us the accommodation we wanted but when we tried to package that with the flight we wanted their website kept giving us flights to a completely different country even though we’d selected the correct airport code! Other companies we tried online were also unable to offer us exactly what we wanted.
Jennifer in the Spennymoor branch was really helpful taking the time to listen to our requirements, what we were/weren’t prepared to accept as possible alternatives if our 1st choices weren’t available and after a bit of searching eventually found our 1st choice accommodation with flights to the correct destination - happy days. She also helped us with selecting an alternative room choice that brought the final price down by avoiding an under occupancy surcharge and we ended up with better flight times than we’d previously seen online.
The final price paid was a little higher than online quotes but that was mainly because Hays got us a package that included 23kg each checked baggage as standard compared to the hand luggage only quotes that were coming up online. Overall I was much happier with the service in Hays because a) we had the security & peace of mind that we were headed to the correct destination, b) flight choices were better and c) we were able to pay a £300 deposit with the option of paying the rest in instalments as and when or 1 lump 16 weeks before departure.
Whilst it is easier than ever to do it all yourself online these days (and we often do) there can be pitfalls along the way and sometimes it’s best to enlist the help of a professional. Jennifer and Hays proved this.
Jennifer also helped us with some advice and suggestions on possible destinations for a short winter sun break that we are hoping to book later this year so I’ve no doubt we’ll be visiting again in the next few weeks. Thank you.
2 augustus 2026
Antwoord van Hays Travel - Spennymoor
Hi
Thank you so much for you lovely review and thank you for choosing Hays Travel to book your trip. I hope you both have an amazing time and cant wait to hear all about it! We hope to see you again soon.
Thanks Jen x
Great advice about which resorts and…
Great advice about which resorts and hotels would be suitable for a family holiday and organised airport assistance and parking too. Thanks Claire.
2 augustus 2026
Antwoord van Hays Travel - Spennymoor
Thank you for your wonderful comments Jonathan it was a pleasure booking this holiday for you and I hope you have the most amazing time! Thanks Clare
Brilliant staff Brilliant service…
Brilliant staff Brilliant service couldn't ask for more very attentive and get you the best deal possible.
30 juli 2026
Antwoord van Hays Travel - Spennymoor
Thank you for leaving such wonderful feedback Eileen, it was a pleasure booking your holiday for you and I'm sure you will both have the best time! Thanks Leah
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.