We had an idea which holiday we wanted but needed to check there weren't better options. We were seen as soon as we walked in and it was quickly understood what we needed. A thorough search was done f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering a... Toon meer
Bedrijf heeft geantwoord
Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... Toon meer
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We were needing flights to Australia as due to the war in the Middle East the ones we had booked independently were no longer operating. The assistant looked at options as close to our original dates... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
57a Lower Parade, B72 1XX, Sutton Coldfield, Verenigd Koninkrijk
- 01213147071
4,9
Uitstekend
558 reviews
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Fantastic what a company brilliant
Booked a multi trip holiday vegas LA Mexico . The organisation of hays travel was brilliant .happy to help with my needs and many queries .all booked to perfection arranged loverly hotels . Transport from airport. Thanks to all the team .we had a fantastic time all down to your expertise .
12 januari 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Sutton Coldfield
Thank you for sharing your feedback and taking the time to leave us a review. Many thanks, Ryan. Branch Manager
Amelia was very efficient and helpful…
Amelia was very efficient and helpful and I was really looking forward to my holiday.
24 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Amelia. Thanks again for booking with us. Kind Regards, Ryan. Branch Manager
Very helpful and informative made…
Very helpful and informative made process of booking so easy and stress free and also helped book extra excursions
1 februari 2026
Antwoord van Hays Travel - Sutton Coldfield
Andrea,
We appreciate you sharing your experience! We are so glad to hear that we made booking your holiday easy and stress-free, including the excursions.
Hays Travel
We met Wilson to book our holiday he…
We met Wilson to book our holiday he was very helpful cheerful and pleasant it seemed a very happy shop…explained everything to us
31 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Wilson. Kind Regards, Ryan. Branch Manager
As usual the whole team make hays a…
As usual the whole team make hays a lovely place to visit, special praise too Ellie who’s is now a very competent and pleasant member of staff, thanks James and ges 👍
30 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Hi James, thanks so much for taking the time to leave us such a lovely review! We're happy to help and we're glad Ellie was so helpful :)
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about Amelia. Kind Regards, Ryan. Branch Manager
Harry was very nice young man and he…
Harry was very nice young man and he found just what we wanted
19 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about Harry. Kind Regards, Ryan. Branch Manager
I was very pleased with the service and…
I was very pleased with the service and the patience and understanding towards my elderly mother. My mother has dealt with HAYS travel for several years now, and has always been happy with them.
17 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
We're so glad to hear about the positive experiences your mother has had with us over the years. Thank you for acknowledging our team's patience and understanding :)
Very friendly helpful staff
Very friendly helpful staff who always help us to get the best deal on our chosen holiday. Our travel advisor Amelie was very friendly, professional and very helpful.
24 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thanks for taking the time to leave us a review and for such positive feedback about Amelia. Kind Regards, Ryan. Branch Manager
You was quick to sort my needs
11 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
We are happy to hear that we were able to quickly assist you with your needs. We appreciate your feedback and your time :)
Brilliant service
Brilliant service. Very knowledgeable at sorting assisted travel for my wheelchair user wife.
18 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Wilson. Kind Regards, Ryan. Branch Manager
Miranda was very helpful and friendly
Miranda was very helpful and friendly, not pushy at all. We booked a cruise and stay. I’d book with Hays again. Nice atmosphere in the Sutton Coldfield store
18 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thanks for taking the time to leave us a review and for such positive feedback about the branch. Thanks again for booking with us. Kind Regards, Ryan. Branch Manager
Ellie had good listening skills and was…
Ellie had good listening skills and was thorough by checking details.
16 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thanks for taking the time to leave us a review and for such positive feedback about my colleague Ellie. Kind Regards, Ryan. Branch Manager
Hays travel is amazing
Amelia was amazing she asked us all the right questions she was very patient with us and didnt give up until she got us an amazing holiday.Highly recommend Hays travel and a big thankyou to Amelia for all her help
17 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thank you for such positive feedback about my colleague Amelia, it's really great to hear. Thanks again for booking with us. Kind Regards, Ryan. Branch Manager
Very professional customer service
Very professional customer service, especially Harry, who gave us good advice and guided us to make right choice of holiday!
17 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Harry. Thank you again for booking with us. Kind Regards, Ryan. Branch Manager
Happy customer
Amelia was very polite and very explained everything and got me just what I needed . Very friendly
6 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
We appreciate you taking the time to leave us such a lovely review! Thanks again for booking and we're so glad to have been able to help :) Amelia
Lovely lady efficient and helpful
Lovely lady very helpful and tended to my booking quickly and efficiently. The only thing that I was a bit puzzled about was you not having a card reader for payment, didn't feel comfortable about that, but checked with my bank later to confirm. Would be happier if I could pay the balance with a building society cheque, but still! not her fault.
10 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
We appreciate your kind words about the service you received. Thank you for taking the time to share your thoughts regarding payment options as well. We hope you enjoy your holiday!
Great service and helpful to find the…
Great service and helpful to find the right holiday
11 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about Amelia. Kind Regards, Ryan. Branch Manager
Very Competitive and Friendly Service
Very happy with the professional service provided by Ryan at Sutton Coldfield Hays. I did not expect to be offered such a well priced holiday, so quickly and in exactly the resort I wanted.
7 januari 2026
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave me a review, and for leaving such positive feedback about myself. Thanks again for booking with us! Kind regards, Ryan - Branch Manager
Antwoord van Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Harry. Thanks again for booking with us. Kind Regards, Ryan. Branch Manager
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